Help
Home
Search the Forum
You are Here :
Forum
Jobs
Computer Software / Telecom
Patni Computer Systems : Hyderabad
Ask Question / Post resume
Post a reply to the thread:
Patni Computer Systems : Hyderabad
Your Message
Your Username:
Click here to log in
Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.
Title:
[QUOTE=Guest;116615]Radhika Garimella [b]Email [/b]: gradhika09 AT gmail.com OBJECTIVE To find a challenging position that meets my competencies, capabilities, experience and contribute through my hard work & carve a niche for myself in the corporate world. SUMMARY - Bachelors Degree in Engineering (Biotechnology) - Works efficiently, either independently or on a team with minimal supervision and without ever missing a deadline - Understanding the changing customer needs and requirements, and coming up with the best possible solution (Cost Effective) - Strong written and verbal communication skills - Willingness and ability to learn new technologies & concepts and in turn train the peers/team members - Strong interpersonal skills to build effective internal work relationships - Ability to learn complex subjects quickly, strong attention to detail and good organizational skills - Strong sense of integrity & ethics - ITIL V3 Foundation Certified - Prince V2 Foundation Certified - Completed 35 Hours of PMP Training - Change Management [b]TOTAL WORK EXPERIENCE [/b]: 3 Years (March 2011 – Till Date) [b]Title [/b]: Associate Analyst: Service Delivery Management Indmax, Hyderabad. [b]Reports To [/b]: Service Deliver Manager [b]Division [/b]: Service Delivery Management Key Responsibilities [b]Change Management [/b]: 1. Develops an agenda for CAB meetings, decide attendees, then circulates RFCs for prior Consideration 2. Documents minutes of CAB meetings 3. Issues and maintains Forward Schedule of Change (FSC) 4. Verifies initial prioritization of RFC(s) 5. Verifies initial Change Category 6. Verifies initial RFC Urgency 7. Verifies completeness of RFC 8. Identifies potential Urgent Changes and advises Change Analyst of urgent change process 9. Routes Significant and Major Changes to Global Change Manager for CAB or Senior Management review 10. In conjunction with Local Change Managers, authorizes approved RFCs 11. Reviews implemented Changes to ensure they have met their 12. Reviews outstanding RFCs awaiting consideration or awaiting action 13. Advises Global Change Manager and Change Process Owner of process improvement [b]Problem Management [/b]: 1. Ensures and promotes the correct use of the Problem Management process 2. Monitors and reports against the Critical Success Factors (CSF), Key Performance Indicators (KPI) and activity metrics 3. Ensure process, procedure and work instruction documentation for Problem Management activities is up-to-date 4. Ensures Problems are properly identified, classified and logged by Problem Analysts. 5. Ensures that the individual activities of the process are carried out with regards to agreed service quality levels 6. Provides status updates on problems and known errors 7. Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process 8. Responsible for liaising with and providing reports to other Service Management functions. 9. Works with Service Desk, Incident Management and Problem Analyst(s) and performing Root Case Analysis / implement permanent preventive measures. [b]Incident Management [/b]: 1. Functions as SPOC for incidents and service requests, as reported from users and system monitoring 2. Validate Configuration Item (CI) (dependent upon a mature Configuration Management Database (CMDB)) 3. Provide initial assessment of categorization and prioritization for reported incidents and service requests 4. Ensure incidents and service requests are properly escalated and assigned to appropriate individual/groups 5. Perform hierarchical / functional escalations as required 6. Communicate with users concerning the status of incidents and service requests 7. Compile data through incident entry that will be used for management information and reporting 8. Maintain ownership of the incident 9. Executes the day-to-day activities of the Incident Management Process [b]Project Management [/b]: 1. Create and execute project work plans and revises as appropriate to meet changing needs and requirements. 2. Identifies resources needed and assign individual responsibilities. 3. Manage day-to-day operational aspects of a project and scope. 4. Ensure Effective use of project management methodologies and enforces project standards. 5. Ensures project documents are complete, current, accurate and stored appropriately. 6. Ensure that all projects are delivered on-time. 7. Track project progress with accurate documentation and communication 8. Provide daily/weekly/monthly professional reports 9. Conduct scheduled meetings, provide meeting of minutes and ensure follow-up action items with details. 10. Improve processes using ITIL (May 2008 – October 2010) [b]Title [/b]: Senior Team Member – Change Management Bank of America, Hyderabad. [b]Reports To [/b]: Vice President [b]Division [/b]: Technology Key Responsibilities 1. Working in Strategic Partners Integrated Organizational Management [SPIOM- Network Management]. 2. Approving access to the business partners like IBM, Accenture, and Deloitte ETC...On Bank of America servers and networks. 3. Approving the changes related to Network, Infrastructure and Applications 4. Managing the security barriers and authenticating the required personnel on servers 5. Working with the Network Administrators, Analyst and other functional groups in analyzing the root causes and maintenance for the incidents on the servers . 6. Handling different issues related to Hardware workstations, laptops, printer, VPN configurations and connectivity’s. Also work on applications like Lotus Notes, outlook, communicator and other bank applications including system applications like word, Peregrine, excel, Etc… 7. Performing consistently by meeting all parameters. 8. Acting as a change approver for the partners for all the change activities. 9. Chair all the CAB and ECAB for the partners. 10. Preparing the CAB pack and CAB minutes. 11. Update the team with process updates and Taking sessions on improvement on technical trouble shooting and better services for the team performance. 12. Preparing the metrics for the Changes rose. 13. Also worked on Transition and Transformation with the Partners of Bank of America. 14. Having an experience on Troubleshooting. Previously worked on Tech support where used to interact with U.S. based Employees of Bank of America. SKILLSET - Attended a 2 month training & workshop on CCNA - Knowledge on Networking Concepts. [b]- Knowledge on operating systems [/b]: Windows, Ms-Office. - Intermediate level of knowledge with MS Excel & MS Word in the MS-Office Suite - Service tools/Ticketing tools ( Remedy, Maximo,Peregrine,etc) - ITIL V3 Foundation Certified - Prince V2 Foundation Certified - Completed 35 Hours of training in PMP [b]Leadership Competencies [/b]: - Action Oriented - Customer Focus - Timely Decision Making - Informing - Interpersonal Savvy - Peer Relationships - Perseverance - Planning - Problem Solving - Time Management - Written Communications [b]Functional Competencies [/b]: - Compliance - IT Infrastructure Knowledge - Delivery Assurance - Desktop Tools - Metrics/Measurement - Project Planning and Organization EDUCATION Bachelors Degree in Engineering (Biotechnology) from Al-Ameer College of Engineering, J.N.T.U. University, Hyderabad G.Radhika [b]Date [/b]:- [b]Location [/b]: - Hyderabad[/QUOTE]
