Patni Computer Systems : Hyderabad

[deepika]

Senior Solutions Architect - Telecom
Patni Computer Systems Ltd

Recruiter wants you to directly approach the venue with your profile details


Experience:
12 - 20 Years

Location:
Hyderabad / Secunderabad

Education:
UG - B.Tech/B.E. - Any Specialization


PG - Any PG Course - Any Specialization

Industry Type:
IT-Software/ Software Services

Functional Area:
Telecom Software

Posted Date:
24 Jul




Job Description
1) Pre Sales and Post Sales Support: Principal Consultants must bring in industry expertise in the area of specialization specifically around providing sound business solutions to the customers. Will participate extensively in pre sales and post sales situations supporting new business acquisition as well as post sale expertise to the engagement from a business solution perspective
2) Customer Satisfaction: Drive customer satisfaction meeting all deliverables of the engagement successful within specified timelines
3) Provide Strategic Consulting Services that result in a positive impact on the customer's business. Provide Domain solutions around key OSS / BSS areas like Provisioning, Order management, Billing and Customer Care.
4) Drive domain solutions that are key trends in marketplace; understand key trends and market requirements for telecom and build intellectual capital and knowledge ultimately driving your business growth
5) Drive highest industry recognition for the telecom business unit. Drive all brand activities (messaging, brand, content) with respect to the telecom business
6) Build key talent and intellectual leadership
7) Participate, lead and influence key leadership decisions inside the customer organization relating to it's future growth and business strategy
8) Create and manage system and processes that allow knowledge to be captured and retained as important intellectual property for the business unit
9) Share best practices to enhance the quality and efficiency of Patni CME's service delivery. Required to maintain and expand working knowledge of current Patni CME services and accounts as well as industry and practice specific support
10) Integrate all aspects of practice responsibilities with larger Patni organization allowing leverage of scale and knowledge sharing
Desired Candidate Profile
Experience in Telecom is must.

Strong experience in the telecom service provider vertical with understanding of underlying differentiation between wireless, wire line, cable and service provider business. Leadership abilities including strategic thinking, teamwork, ability to influence, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail and self-motivation. To succeed in this role, you need to have the following attributes:

MS/MBA strongly preferred; 3 years in IT services business, at least 5 years industry experience in the area of specialization(wireless, wire-line, broadband, voice, data etc.) Must have end-to-end knowledge of the industry business processes.
Extensive knowledge of and experience in OSS/BSS systems in telecom understanding of processes, key technologies and players, key trends and domain related solutions. Strong skills in driving solutions ; must exhibit leadership in key telecom domain business process
Must have strong networking and sourcing skills; exhibit strong drive for results and success and ability to achieve set goals and deadlines. Personal attributes include strong work ethic, passion for what you are doing, detail oriented, and a sense of urgency.
Ability to facilitate problem resolution within all levels of an organization and across organizations.
Professional presence and appearance, patience, excellent oral and written communication skills
High customer service orientation and results-oriented
Willingness to share knowledge and information freely with others
Sound decision making and critical thinking skills
Company Profile
Patni (NYSE:PTI) is a global IT services provider with more than 14,000 employees and $660 million in revenues FY2007. We provide world-class results to the converging communications and media industries. For IT transformation services such as triple and quadplay enablement with critical deadlines, Patni offers a stellar track record, innovative frameworks for fast-track launch, and a unique cost-effective delivery model that blends local and global talent. Our solutions generate long-term value and strategic advantage for many of the world's most admired organizations. Read Patni Computer Systems Ltd Blog

Contact Details

Company Name:
Patni Computer Systems Ltd


Website:
http://www.patni.com


Executive Name:
Sree


Address:
Not Mentioned

Telephone:
sreevardhan.shatamraj@patni.com


Reference ID:
Shri-SST



Keywords: Presales, Billing , OSS , BSS , CRM

[Guest]

Radhika Garimella
Email : gradhika09 AT gmail.com
OBJECTIVE
To find a challenging position that meets my competencies, capabilities, experience and contribute through my hard work & carve a niche for myself in the corporate world.
SUMMARY
- Bachelors Degree in Engineering (Biotechnology)
- Works efficiently, either independently or on a team with minimal supervision and without ever missing a deadline
- Understanding the changing customer needs and requirements, and coming up with the best possible solution (Cost Effective)
- Strong written and verbal communication skills
- Willingness and ability to learn new technologies & concepts and in turn train the peers/team members
- Strong interpersonal skills to build effective internal work relationships
- Ability to learn complex subjects quickly, strong attention to detail and good organizational skills
- Strong sense of integrity & ethics
- ITIL V3 Foundation Certified
- Prince V2 Foundation Certified
- Completed 35 Hours of PMP Training
- Change Management
TOTAL WORK EXPERIENCE : 3 Years
(March 2011 – Till Date)
Title : Associate Analyst: Service Delivery Management
Indmax, Hyderabad.
Reports To : Service Deliver Manager
Division : Service Delivery Management
Key Responsibilities
Change Management :
1. Develops an agenda for CAB meetings, decide attendees, then circulates RFCs for prior Consideration
2. Documents minutes of CAB meetings
3. Issues and maintains Forward Schedule of Change (FSC)
4. Verifies initial prioritization of RFC(s)
5. Verifies initial Change Category
6. Verifies initial RFC Urgency
7. Verifies completeness of RFC
8. Identifies potential Urgent Changes and advises Change Analyst of urgent change process
9. Routes Significant and Major Changes to Global Change Manager for CAB or Senior
Management review
10. In conjunction with Local Change Managers, authorizes approved RFCs
11. Reviews implemented Changes to ensure they have met their
12. Reviews outstanding RFCs awaiting consideration or awaiting action
13. Advises Global Change Manager and Change Process Owner of process improvement
Problem Management :
1. Ensures and promotes the correct use of the Problem Management process
2. Monitors and reports against the Critical Success Factors (CSF), Key Performance Indicators (KPI) and activity metrics
3. Ensure process, procedure and work instruction documentation for Problem Management activities is up-to-date
4. Ensures Problems are properly identified, classified and logged by Problem Analysts.
5. Ensures that the individual activities of the process are carried out with regards to agreed service quality levels
6. Provides status updates on problems and known errors
7. Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process
8. Responsible for liaising with and providing reports to other Service Management functions.
9. Works with Service Desk, Incident Management and Problem Analyst(s) and performing Root Case Analysis / implement permanent preventive measures.
Incident Management :
1. Functions as SPOC for incidents and service requests, as reported from users and system monitoring
2. Validate Configuration Item (CI) (dependent upon a mature Configuration Management
Database (CMDB))
3. Provide initial assessment of categorization and prioritization for reported incidents and service requests
4. Ensure incidents and service requests are properly escalated and assigned to appropriate individual/groups
5. Perform hierarchical / functional escalations as required
6. Communicate with users concerning the status of incidents and service requests
7. Compile data through incident entry that will be used for management information and reporting
8. Maintain ownership of the incident
9. Executes the day-to-day activities of the Incident Management Process
Project Management :
1. Create and execute project work plans and revises as appropriate to meet changing needs and requirements.
2. Identifies resources needed and assign individual responsibilities.
3. Manage day-to-day operational aspects of a project and scope.
4. Ensure Effective use of project management methodologies and enforces project standards.
5. Ensures project documents are complete, current, accurate and stored appropriately.
6. Ensure that all projects are delivered on-time.
7. Track project progress with accurate documentation and communication
8. Provide daily/weekly/monthly professional reports
9. Conduct scheduled meetings, provide meeting of minutes and ensure follow-up action items with details.
10. Improve processes using ITIL
(May 2008 – October 2010)
Title : Senior Team Member – Change Management
Bank of America, Hyderabad.
Reports To : Vice President
Division : Technology
Key Responsibilities
1. Working in Strategic Partners Integrated Organizational Management [SPIOM- Network Management].
2. Approving access to the business partners like IBM, Accenture, and Deloitte ETC...On Bank of America servers and networks.
3. Approving the changes related to Network, Infrastructure and Applications
4. Managing the security barriers and authenticating the required personnel on servers
5. Working with the Network Administrators, Analyst and other functional groups in analyzing the root causes and maintenance for the incidents on the servers .
6. Handling different issues related to Hardware workstations, laptops, printer, VPN configurations and connectivity’s. Also work on applications like Lotus Notes, outlook, communicator and other bank applications including system applications like word, Peregrine, excel, Etc…
7. Performing consistently by meeting all parameters.
8. Acting as a change approver for the partners for all the change activities.
9. Chair all the CAB and ECAB for the partners.
10. Preparing the CAB pack and CAB minutes.
11. Update the team with process updates and Taking sessions on improvement on technical trouble shooting and better services for the team performance.
12. Preparing the metrics for the Changes rose.
13. Also worked on Transition and Transformation with the Partners of Bank of America.
14. Having an experience on Troubleshooting. Previously worked on Tech support where used to interact with U.S. based Employees of Bank of America.
SKILLSET
- Attended a 2 month training & workshop on CCNA
- Knowledge on Networking Concepts.
- Knowledge on operating systems : Windows, Ms-Office.
- Intermediate level of knowledge with MS Excel & MS Word in the MS-Office Suite
- Service tools/Ticketing tools ( Remedy, Maximo,Peregrine,etc)
- ITIL V3 Foundation Certified
- Prince V2 Foundation Certified
- Completed 35 Hours of training in PMP
Leadership Competencies :
- Action Oriented
- Customer Focus
- Timely Decision Making
- Informing
- Interpersonal Savvy
- Peer Relationships
- Perseverance
- Planning
- Problem Solving
- Time Management
- Written Communications
Functional Competencies :
- Compliance
- IT Infrastructure Knowledge
- Delivery Assurance
- Desktop Tools
- Metrics/Measurement
- Project Planning and Organization
EDUCATION
Bachelors Degree in Engineering (Biotechnology) from Al-Ameer College of Engineering, J.N.T.U. University, Hyderabad
G.Radhika
Date :-
Location : - Hyderabad