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[QUOTE=Guest-IJT;112250][B]Name [/B]: Rajni Sharma [B]Email [/B]: rajnisharma21july AT gmail.com [B]Designation / Skillset[/B] : Administrative Executive [U][B]Resume[/B][/U] : CAREER OBJECTIVE Proven ability to motivate and work effectively with persons from other cultures and walks of life. Skilled in working within a time bound environment with limited resources. My motto is ‘Duty is Destiny’ and I handle responsibilities efficiently and put in my best efforts. PROFESSIONAL QUALIFICATION Max New York Life Insurance Company Ltd. Executive – Agency Collection (Operations) (From 1st March ’10 to 1st March ’11) - Taking care of entire Portfolio of MFYP & FRYP collections for Delhi & NCR and making the regular updates on their renewal collections. - Always ensured agent relationship building for MFYP & FRYP achievement and getting the customers renewals collection through them. - Highlighting unpaid cases to office heads of Delhi & NCR Gos for renewal collection. - Publishing regular updates and MFYP & FRYP achievement MIS to office heads. - Highlighting non-performing and non-contactable agents to office heads to enhance the renewal collections. - Conducted trainings for telecallers within the team. Executive – Renewals & Retention (Operations) (From 4th August’08 till 28th Feb ‘10) - Taking care of entire Portfolio HNI Customer of Delhi & NCR (Premium Over and above one lac of rupees). - Taking care of the Top HNI Agents of the various Go’s of Delhi & NCR and making the regular updates on their renewal collections. - Ensured 100% customer satisfaction internal as well as external and always exceeded expectations of the organization. - Ensured and always achieved benchmarks on the portfolio by achieving 55% in due bucket, 60% in grace bucket and 50% in lapse bucket. - Preparing various kinds of MIS’s & tracking the entire portfolio allocated in the month. - Telecalling for renewals of Max New York Life Insurance at Delhi Service Centre. - Managing Renewal Collection & Retention for Delhi NCR region. - Coordination with Business Partners for Renewal Collection. - Conducted trainings for telecallers within team. - Handling Complaints & queries of GO’s, Business Partners & Internal telecallers. - Coordinating with courier agencies to ensure better conversion of collections. - Share the knowledge and experience with new joinees in the team. ACHIEVEMENTS - Certificate For Significant Contribution towards Renewals Performance of DELHI NCR in September’08. - Achievement Award for the “JUNOON” Renewals Contest by achieving 86% in the month of May’09. - Won Sudexho vouchers for achieving 102% in value collection for Delhi GO 3 in March ‘09 - Appreciation Certificate for achieving 95% in value collection in the month of March ’10 - Won Sudexho vouchers in the contest “Blaze Of Glory” in June ’10 launched by Agency Collections head for achieving 83% in MFYP collections (Due+Grace) and Lapse with 13%. INITIATIVE - Designed “Productivity Measurement Tool” MIS to measure hourly productivity of the telecallers within team. - Designed the “Customer Requirement tracker” to execute the requirements of customers in the best and minimum TAT. - Designed the “NRPC tracker” (Not right party contact tracker) and “Skip tracing tracker” for the overall not contactable cases in the portfolio. - Designed “Achievement MIS “to measure the achievement of all the SMs and APs of Delhi GO3. - Maintaining PTP(promise to pay) tracker for the whole team on daily basis. ACADEMIC QUALIFICATIONS - Senior Secondary Education from C.B.S.E. in 2007. - Graduate in B.Com. from Delhi University in 2010. - Secondary Education from C.B.S.E in 2005. COMPUTER LITERACY - Thorough knowledge of MS Excel (PIVOT TABLE, VLOOKUP, HLOOKUP, COUNTIF, SUMIF), MS Word & MS Power Point. - Tally STRENGTHS Confident, focused, hardworking and a team player. Date - PLACE - New Delhi Rajni Sharma ------------------------------------------------------- [B]More Information about this submission and submitter [/B]:- ___________________________________________________ [B]Submission ID [/B]: 4210715 [B]Date & Time [/B]: 4th Jun 2011 12:18 PM (UTC) [B]IP Address [/B]: 122.162.237.59 [B]Browser Info [/B]: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; FunWebProducts; InfoPath.1) Predicted Country ;: India[/QUOTE]
