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[QUOTE=Guest-IJT;111936][b]Name [/b]: S.LEELA [b]Email [/b]: PENGUINSCHENNAI AT GMAIL.COM [b]Designation / Skillset[/b] : TEAM LEADER FOR COLLECTION [u][b]Resume[/b][/u] : CAREER OBJECTIVE Ready to imbibe new concepts and keen to take challenges, Interested in new and innovative ideas, capable of efficiently managing assigned tasks and an aggressive team player. PROFESSIONAL SUMMARY I have an Exposure of 51 months in BPO industry, 27 months as Team Leader for secured loans in Optimus, and handled two states Tamil Nadu & Karnataka. I have an Experience of 18 months as a Collective Tele Caller in OPTIMUS. Currently working in SPARSH INDIA BPO as Team Leader from Oct 2010 to Till Date. Key Responsibilities as Team Leader in SPARSH INDIA BPO Collection in the department of Credit Cards Managing the team of 10 members and same responsibilites carried forwarded from my previous company. Key Responsibilities as Team Leader at OPTIMUS Collection in the department of loans Managing the team of 21 members Achieving individual as well as team targets Allocating works to field executives Processing the data of defaulters Giving feedback to the agents to improve in production and in calls Boost the confidence level, communication and analytical skills of the processors Giving training to newly joined agents Generating Weekly reports Generating Work Order MIS Reporting, Maintaining and Updating Customer database Conducting reviews with the team leader DEBT RECOVERY Personal Management skills – Capable of prioritizing, multitasking and working to deadlines, Keen System orientation and quick to grasp concepts and ideas. Maintaining high level of accuracy in all work produced. Self motivated and results driven. People Management skills – Involvement and a genuine intent to foster, encourage the learning and development of others. Client handling skills – Being successful in handling client accounts and able to work proactively at a strategic level. Negotiation skills – Ensuring that objectives set are met and deliver excellence through managing the client’s expectations. Key Responsibilities as Tele Caller - Credit Card billing Collection. - Direct Tele contact with client. - Coordinating the team. - Customer management. [b]Achievement [/b]: 92.5% of month wise target. Best Team Leader Jan 2008 Best Tele Caller EDUCATIONAL QUALIFICATION BA (Economics), Ethiraj College, Madras University – Chennai. (1996-1999) Batch. INVOLVEMENTS & MEMBERSHIPS Active member of sponsorship Committee of MYTHIRI. Active Students Coordinator at Ethiraj Economics Department,Chennai. HOBBIES Listening Music, Reading Books, Painting & Mehendi DECLARATION I here by declare that the above-mentioned details are true to the best of my knowledge. [b]Place [/b]: Chennai [b]Date [/b]: ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4199322 [b]Date & Time [/b]: 1st Jun 2011 1:30 PM (UTC) [b]IP Address [/b]: 122.164.63.223 [b]Browser Info [/b]: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17 Predicted Country : India[/QUOTE]
