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[QUOTE=Guest-IJT;109609][b]Name [/b]: Ruchika Anand [b]Email [/b]: ruchika00in AT yahoo.co.in [b]Designation / Skillset[/b] : Supervisor I am working as a Supervisor in Baggage Services with Jet AIrways . I have been in the organisation for 9 years . And working as a Supervisor for last 4 years . [u][b]Resume[/b][/u] : [b]Objective [/b]: Seeking a challenging position and looking forward to explore my vistas with full enthusiasm and also contribute my efforts to a great extent for company's growth. [b]Profile [/b]: - Over 9 year experience in Airlines Industry. - Over 4.5 years of experience in Jet Airways back office operations. - Currently working as a Supervisor - Customer Service - Extensive experience in handling customer relations in Domestic and International sector. - Headed Baggage Services Department for over 2 years - Efficiently handled administrative functions in Baggage Services - Comfortable and Effective communicator in all situations. - Goal oriented and aggressive student and worker. - Demonstrated leader in school, college and work. [b]Skills and Trainings attended [/b]: - Diploma in Travel & Tourism Management from Sita Academy year 2001 - Domestic Ticketing ( Saber & Amaedus) - Customer Service Excellence - Basic Traffic Procedures - Telephone Etiquettes Skills - Basic ticketing and reservations - Airport Check in Training - Training on “ SABRE” and “SABRE QIK” - Dangerous goods regulation training - Visa training at British High Commission - Underwent World Tracer Management training . - Basic computer applications training “AWARE” from Aptech [b]Work Experience [/b]: [b]1.Company [/b]: JET AIRWAYS (INDIA) LTD [b]Position [/b]: Customer Service Supervisor [b]Duration [/b]: January 2002 – till date The job profile involves handling all kind of Customer Related Queries and airport operations viz. Flight boarding, ticketing, back office operations, domestic/international travel procedures. Being in front office the job requires Communication skills, teamwork, punctuality and dealing with all kinds of situations both personal and operational. [b]Job Responsibility [/b]: [b]- Flight Controlling [/b]: Controlling of flights and delegating Authority of waitlist and Denied Boarding Passengers. Handling late reporting and errant passengers. [b]- Arrivals and Departures [/b]: Having proper briefing of staff with complete Pre-Flight check Including special handlings of incoming and outgoing flights. (VIPs, WHEELCHAIRS, TRANSIT PASSENGERS and UNACCOMPANIED MINORS). Supervising Arrivals and Departures. [b]- Flight Operations and Office Supervision [/b]: Worked as dispatch coordinator and office supervisor during disruptions And otherwise also. Taking care of flight routings, and taking care of flight Routings and co-coordinating with all other departments during disruptions And otherwise. [b]- Baggage Services Department [/b]: Headed the department for more than 2 years , handling all baggage related issues for both International and Domestic Sectors , handling administrative functions of the department and supervising various other functions of the department . [b]Achievements [/b]: - Received Appreciation letter from Station Manager for Exceptional work in effectively handling domestic flights during fog disruptions - Was promoted as Sr. CSA in April 2006. - Was promoted as Supervisor in June 2007 . - Was chosen the staff of the month in February 2006 and March 2006.. [b]2. Company [/b]: AIR INDIA Ltd. [b]Position [/b]: Trainee. [b]Duration [/b]: September 2000 – December 2000. [b]The job profile involved [/b]: - Doing comprehensive ground handling services as per IATA standards to various airlines operating through Indian International Airport. - Handling contracts for foreign airlines operating through Indian stations - Assisting the passengers at the Domestic & International Ticketing Counter. - Answering Calls and handling daily schedules. [b]Educational Qualification [/b]: - Master of Arts (Sociology), Meerut University - Bachelor Of Home Science, Lady Irwin College, Delhi University [b]Extra Curricular Activities [/b]: - Volunteer of N.S.S in college. - Participated in Republic day parade representing St. Thomas School. - Active member of National Literacy Mission during school and college. - Participated in school and college festivals. ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4213702 Date & Time : 5th Jun 2011 1:36 PM (UTC) IP Address : 59.178.139.108 Browser Info : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727) Predicted Country : India[/QUOTE]
