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[QUOTE=Guest-IJT;109521][b]Name [/b]: T Parvathi devi [b]Email [/b]: parvathidevi_kn AT yahoo.co.in [b]Designation / Skillset[/b] : team leader - call center I am looking for openings as a team leader in uk shift or dayshift in chennai in the call center or bpo industry [u][b]Resume[/b][/u] : [b]OBJECTIVE [/b]: To pursue a challenging and rewarding career in a reputed organization and to grow with the organization while being resourceful, innovative and flexible. [b]EDUCATIONAL BACKGROUND [/b]: Course Discipline /Specialization Institution Year of passing %Marks B.sc Agriculture Tamilnadu Agricultural University Coimbatore. June-2003 84.8 H.S.C Biology + Maths stream Stanes Anglo Indian School. April-1999 85.41 A.S.L.C A.S.L.C Stanes Anglo Indian School. April-1997 77.3 [b]TECHNICAL PROFICIENCY [/b]: MS Office & MS excel [b]WORK EXPERIENCE [/b]: [b]Organisation [/b]:- HSBC ( HSBC Electronic Data processing Pvt Ltd -Hyderabad) [b]Period & Position [/b]: August 2004 – December 2006 Customer service executive [b]Work Profile [/b]:- - Hardcore collections & negotiating with customers for payments - Handling escalations to resolve customer complains. - FDCPA certified collector - Consistent quality & compliance of 100% throughout - Worked for US & UK customers. - Worked as a SME for a collection outbound process & trained new collector on the process - Preventing customers accounts from moving into next bucket of delinquency - Extracting reports on hourly, weekly & monthly basis from Avaya & analyzing the same. - Tracking Individual performance & conducting performance appraisal for new agents. Jan 2007-Dec 2007 Worked as a Free Lancer – handling corporate training on team building & leadership [b]Organization [/b]: - VWR Laboratories Pvt ltd – Coimbatore [b]Period & Position [/b]:- December 2007 – Feb 2009 Associate – Accounts Receivable Wok Profile;- - Worked as part of the cash application team - Reduction of unapplied cash month on month & resolving discrepancies - Interacting with customers & responsible for maintaining Customer accounts in balance by adhering to the deadline - Handling two Sub processes which involve interacting with the customer & rapport building. - Escalating & resolving issues between the customers & suppliers. - Analyzing monthly reports to reduce delinquency [b]Organization [/b]: - Pathfinder Business Analysis Pvt LTD- Coimbatore (O’Connor & Associates– Houston Texas) [b]Period & Position [/b]:- June 2009 – Till date, Team Leader –Voice Processes Wok Profile;- - Handled a maximum team size of 12 in customer service for the client of Texas, US - Trained the agents on the new processes that were migrated from Houston - Signing up new clients & Resolving escalations related to services & retention of clients - Responsible to maintain the shrinkage, attrition at minimum & good appraisal rating for the team. - Resolving escalations related to services & retention of clients - Subject matter expert across two verticals namely Market research & Property taxes . [b]Date [/b]: [b]Place [/b]: (Parvathi Devi.T) ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4214387 [b]Date & Time [/b]: 5th Jun 2011 5:02 PM (UTC) [b]IP Address [/b]: 14.96.145.29 [b]Browser Info [/b]: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2) Predicted Country : --[/QUOTE]
