Govind HRD Consultants Coimbatore

[muthukalee]

Company Name : Govind HRD Consultants

Company Location : Coimbatore

Company Profile :
Developing the capability of employees and improving job satisfaction and career prospects is one of Govind HRD’s key priorities. Promoting an organisational culture and a working environment that in turn supports the corporate company’s objectives and rewards achievements. In this regard, Govind HRD evolves an Action Plan for the company to solve manpower and organisation related issues.

Services Offered :
Placement Services & Outsourcing
Training & HR Consultancy
Market Research & Surveys
Career Coaching

Company Address :
Govind HRD Consultants
Regd Office :
19, EBColony, Lenin Nagar,
Coimbatore - 641 006 (TN), INDIA.
Ph :+91-422-2333255, 2330380

Website : http://www.govindhrd.com

How to submit CV / resume : nalina@govindhrd.com

Placement Agencies Coimbatore, Manpower Consultants Coimbatore, Staffing Companies Coimbatore

[Guest-IJT]

Name : T Parvathi devi
Email : parvathidevi_kn AT yahoo.co.in
Designation / Skillset : team leader - call center
I am looking for openings as a team leader in uk shift or dayshift in chennai in the call center or bpo industry

Resume :
OBJECTIVE :
To pursue a challenging and rewarding career in a reputed organization and to grow with the organization while being resourceful, innovative and flexible.
EDUCATIONAL BACKGROUND :
Course Discipline
/Specialization Institution Year of passing %Marks
B.sc Agriculture Tamilnadu Agricultural University
Coimbatore. June-2003 84.8
H.S.C Biology +
Maths stream Stanes Anglo Indian School. April-1999 85.41
A.S.L.C A.S.L.C Stanes Anglo Indian School. April-1997 77.3
TECHNICAL PROFICIENCY :
MS Office & MS excel
WORK EXPERIENCE :
Organisation :- HSBC ( HSBC Electronic Data processing Pvt Ltd -Hyderabad)
Period & Position : August 2004 – December 2006 Customer service executive
Work Profile :-
- Hardcore collections & negotiating with customers for payments
- Handling escalations to resolve customer complains.
- FDCPA certified collector
- Consistent quality & compliance of 100% throughout
- Worked for US & UK customers.
- Worked as a SME for a collection outbound process & trained new collector on the process
- Preventing customers accounts from moving into next bucket of delinquency
- Extracting reports on hourly, weekly & monthly basis from Avaya & analyzing the same.
- Tracking Individual performance & conducting performance appraisal for new agents.
Jan 2007-Dec 2007 Worked as a Free Lancer – handling corporate training on team building & leadership
Organization : - VWR Laboratories Pvt ltd – Coimbatore
Period & Position :- December 2007 – Feb 2009 Associate – Accounts Receivable
Wok Profile;-

- Worked as part of the cash application team
- Reduction of unapplied cash month on month & resolving discrepancies
- Interacting with customers & responsible for maintaining Customer accounts in balance by adhering to the deadline
- Handling two Sub processes which involve interacting with the customer & rapport building.
- Escalating & resolving issues between the customers & suppliers.
- Analyzing monthly reports to reduce delinquency
Organization : - Pathfinder Business Analysis Pvt LTD- Coimbatore (O’Connor & Associates– Houston Texas)
Period & Position :- June 2009 – Till date, Team Leader –Voice Processes
Wok Profile;-
- Handled a maximum team size of 12 in customer service for the client of Texas, US
- Trained the agents on the new processes that were migrated from Houston
- Signing up new clients & Resolving escalations related to services & retention of clients
- Responsible to maintain the shrinkage, attrition at minimum & good appraisal rating for the team.
- Resolving escalations related to services & retention of clients
- Subject matter expert across two verticals namely Market research & Property taxes

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Date :
Place : (Parvathi Devi.T)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4214387
Date & Time : 5th Jun 2011 5:02 PM (UTC)
IP Address : 14.96.145.29
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2)
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