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Al Mubarak Agency : Mumbai
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[QUOTE=Guest-IJT;107527][b]Name [/b]: Navneet Raut [b]Email [/b]: navneetraut99 AT gmail.com [b]Designation / Skillset[/b] : executive - Customer Service 5 years exp. with Mearsk Shipping co. Export Documetation [u][b]Resume[/b][/u] : Profile - Overall 5+ years of Shipping experience & BPO Process - Currently working under Process Excellence & Six Sigma methodology for Europe Documentation Team Key Skills - System analysis & Improvement skills. - Process standardization - Ability to work hard to get desired Results - Preparing Productivity Analysis based on daily inflow of work to keep the productivity per team member at high level to achieve the KPI set by Management team - Coordination with origin offices for constant review of SOPs set for various customers. - Analyze the Process loopholes and act accordingly. - To minimize variations in similar processes across the region, to share best practices not only from within the region but from other countries across regions. Achievements - One time awarded for excellent Performer. Current Employer [b]Organization [/b]: MAERSK Global Service Centre Mumbai, India GSC. [b]Designation [/b]: Executive. [b]Department [/b]: Global Documentation & Manifestation. Date Of Joining 10th April, 2006. Professional experience Global Documentation & Manifestation - Responsible for the export Documentation process and global Manifestation Process of a Bs/l as per customer’s requirements, Shipping instruction and SOPs. - Responsible for Global manifest Audit in order to catch various Data Quality / revenue leakages, thus complete the whole Documentation Process from Manifestation to issue the final freighted Bs/l to Customer. - To scrutinize rate application and arrange for amendments prior to revenue Updation, thus reducing rectification of error entries - Coordination with origin offices for constant review of SOPs set for various customers. Data Quality Checks & Training - In order to improve the Quality, have constantly monitor the Data quality of the Bills processed by the Doc Agents - Internal Data quality checks are carried out in order to avoid the Service delivery failures through Business Objects (WEB I) - Involved in training of new staff as per the process followed on floor and business requirements Educational Qualification & Personal Details Qualification University Passing Year Class B.Com Mumbai 2002 Pass class [b]DATE [/b]: Navneet Raut ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4201064 [b]Date & Time [/b]: 1st Jun 2011 10:13 PM (UTC) [b]IP Address [/b]: 193.163.248.30 [b]Browser Info [/b]: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2) Predicted Country : Denmark[/QUOTE]
