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[QUOTE=Guest;107276]Manas S. Pal
E-mail – manass.pal65 AT rediffmail.com 
[b]OBJECTIVE [/b]:
A relationship building professional with 14 Years of varied exposure in customer service, team management, motivated proven Marketing professional with high level of commitment and dedication. Expedient in meeting strict deadlines through effective communication skills & personal commitments to the job. This experience is the result of various assignments undertaken both in INDIA and U.A.E. Committed to providing an atmosphere of exceptional employee moral and impeccable services with an outgoing personality and the determination to succeed.
[b]PROFESSIONAL EXPERIENCE [/b]:
[b]Presently Working as [/b]: 
Customer Relationship Manager (Mahindra & Mahindra Dealer)
Patwa Automotive Pvt. Ltd.
Indore, India.
- Responsible for SSI and the factors influencing SSI (Sales Satisfaction Index).
- Understand M&M processes for SSI tracking.
- Implement by hand holding / coaching of the role holders who influence the SSI.
- Daily review on the key deliverables of SSI.
- Generate Reports & Trackers as required by M&M.
- Understand the M&M Sales process which includes need analysis, identify hot button and build sales story.
- Understand the basics of M&M products as mentioned in the Catalogues / Brochures
Senior Relationship Executive. (Auto Division)
Standard Chartered Bank 
Dubai, U.A.E.
August 2006 to June 2008.
- Started with covering all auto dealers of Dubai. 
- For my excellence performance during my tenure, I have been awarded many appreciations.
- Exclusively financed Mercedes-Benz Car in Dubai market for last 9 months.
- Trained with proper co-ordination and motivated new staff with the system and procedures. 
- Achieved more than 100% of Annual target on regular basis.
Relationship Officer
National Bank of Ras Al-Kamiah
Dubai, U.A.E.
Jan 2004 to July 2006. 
- Sales & Promotion of assets and liabilities products of the bank with special emphasis on credit cards. It includes listing of potential companies with the bank. 
- Responsible for the marketing of all retail and financial products. 
- Proper plan to target the potential customers and implement on it. 
- Cross sale of mortgage loan, corporate banking products to the potential customers. 
- Successfully serviced the customers and received appreciation from the management. 
- Increased the number of new customers to the organization by way of positive reference from the existing customers. 
- Trained with proper co-ordination and motivated new staff with the system and procedures. 
- Achieved 100% yearly target and maintained the position in the Elite Club. 
- Taped corporate sectors & listed them. 
Marketing Officer (Medical Dept.)
Durraiya Medical Group
Dubai, U.A.E.
June 1998 to Dec 2003.
- The job involved keeping track record of the medical benefits offered by clinic and to achieve the volume targets and company priorities, implementing strategic initiative to optimize sales. 
- Conducting effective presentations, identifying medical needs and subsequently providing solutions. 
- Handling bulk accounts like insurance companies and companies for an annual agreement such as to extend the medical facility to the employees upon an agreed rate. 
- Managed and co-ordinate in daily operation of the clinic.
[b]Key Achievements [/b]:
- Established self as the communication window and maintained the relationship with the existing cliental and explored new arrangements with key insurance companies and corporate.
- Established and maintained long term mutual beneficial relationship with key clients through effective medical services. 
- Also bagged corporate contracts notably the entire medical treatment of Wall Street Exchange and Bank of Baroda employees as well as other construction companies and many others. 
[b]Additional Responsibilities [/b]:
- Handled the accounting of the company like the book keeping, monthly statements, budget forecasting and allocations along with monthly M.I.S. Co-coordinating with the suppliers was an integral part of this additional job function. 
- Statistics and preparation of daily auditing. 
- Also coordinating the waste disposal with Trash co LLC and further on with Dubai Municipality. 
- Handling of heavy cash and cheque transactions, processing and reports pertaining to the same were included too. 
Commercial Officer
Shriram Group
(One of the leading Non Banking Financial Corp. in India)
Nagpur, India
3rd October, 1996 to 17th June, 1998.
- Responsible for the marketing of all corporate & financial products. 
- Managed and coordinated daily operations and processing of all types of Loans, recoveries and follow-ups along with administrative responsibilities of General Correspondence. 
- Responsible for the marketing & administration of all phases relating to consumer, personal fixed deposit & auto loan accounts, as well as maintaining customer portfolio thereby analyzing and further recommending the requests of the loan processes. 
[b]Key Achievements [/b]:
- Consistently achieved exceptional targets and maintained the bonus level in business with a targeted clientele base of retail & corporate accounts. 
- Established good rapport with existing client base as well as cordial relationship with the new accounts and enquiries. 
- Partnered & maintained Marketing Information System (MIS) achieved through gathering, sorting & analyzing data for marketing decisions. 
EDUCATION AND COMPUTER PROFICIECY
- Bachelors in Commerce from Nagpur University in 1994.
- Proficient with wide range of computer programs, such as MS Word, Microsoft Excel Word Perfect along with working knowledge of internet. 
- Post Graduate Diploma in Computer and Commercial Applications. 
- Post Graduate Degree in Sale and Marketing.[/QUOTE]

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