Help
Home
Search the Forum
You are Here :
Forum
Vacancies
Textiles Fashion, Merchandiser
Major Brands India Pvt Ltd Bangalore : Floor staff
Ask Question / Post resume
Post a reply to the thread:
Major Brands India Pvt Ltd Bangalore : Floor staff
Your Message
Your Username:
Click here to log in
Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.
Title:
[QUOTE=Guest-IJT;105746][b]Name [/b]: Harendra Singh Shailon [b]Email [/b]: harendrasingh.shailon18 AT gmil.com [b]Designation / Skillset[/b] : Senior floor incharge more than 5 years experience in Service Support [u][b]Resume[/b][/u] : [b]OBJECTIVE [/b]: Seeking challenging assignments across in customer support. Adept at allocating rights to user for particular resources on the network and assigning rights to particular network for a particular application. [b]TECHNICAL SKILLS [/b]: [b]Operating Platforms [/b]: Windows 2000, Windows 2003 Server, XP Professional [b]Antivirus Protection [/b]: Computer Associate Product [b]Hardware Platform [/b]: Assembling & dissembling. [b]KEY SKILLS [/b]: - Achievement- oriented, diligent and dedicated professional, offering more than a year of customers support. - Resourceful and competent to create win –win relationship with customer - Through professional with strong leadership qualities, self-motivated and team oriented - Highly effective communicator and leader believe in promoting a culture of teamwork that balances individual initiative with team accomplishments. [b]EDUCTIONAL AND PROFESSIONAL QUALIFICTION [/b]: Master is Business Administration (Pursuing) Punjab Technical University Bachelors in Computer Application C.P.E. Meerut. PROFESSIONAL EXPERIENCE HCL INFOSYSTEMS LTD Since Aug’07-Till Date - Senior Floor Incharge for HCL Touch - Solving software queries remotely for HCL Laptops. - Keeping a track and respond of Chat support for HCL Laptops & Desktops. - Responding customers by mailing them with in the TAT period. - Responsible for handling mails of a customer care email-Id. - Looking after the customer escalation and reaching up to the customer satisfaction in case executive has failed to do so. - Coordinating with respective regional location regarding the calls allocated to them under HCL Touch Process - Coordinating with stores regarding the hardware parts to close the escalated cases. - Making a feedback call after closure and arranging a formal engineer visit at customer’s place. - National Senior Customer Care Support for Kodak Camera escalated calls, coordinating with respective service center, HCL store and provides the support for regional location. - Looking care of Projector complaints and get in touch with end user as well as field engineer till call closer. - Compiling DTD report after collating data from every advisor and presenting to the senior management. - Preparing daily reports, maintaining database in specified formats. - Ensure appropriate training programs for the team member to support outsourcing services rendered to the customer. - Be a mentor to guide the Team to achieve Organizational and Self Goals. - Maintain the customer satisfaction report. ICICI “DSA” Jun’05-Aug’07 - Working as a Team leader of 10 Telesales and 5 Telemarketing executives. - Plan and schedule meetings and appointments with corporate customers. - Coordinating with telesales team, for appointment with customer for payment collection. - Handling the database of the customers. - Maintaining & filling the forms to the respective branch. [b]Date [/b]: - HARENDRA SINGH SHAILON ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4189249 [b]Date & Time [/b]: 30th May 2011 6:41 AM (UTC) [b]IP Address [/b]: 115.242.79.194 [b]Browser Info [/b]: Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1 Predicted Country : India[/QUOTE]
