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[QUOTE=Guest-IJT;105016][b]Name [/b]: Gopalakrishnan.S
[b]Email [/b]: gopi_4362 AT yahoo.co.in
[b]Designation / Skillset[/b] : Asst Manager Customer Support/TL/- Effective relationship management through satisfactory customer service & timely resolution of customer queries/ issues. Ensuring that no critical request is to be received from the customer
8+ Years experience in Customer Support and Business development

[u][b]Resume[/b][/u] :
[b]PROFESSIONAL EXPERIENCE [/b]:
FitnessOne Group India Ltd.
Asst Manager Customer support Mar 2010- till date
- Effective relationship management through satisfactory customer service & timely resolution of customer queries/ issues. Ensuring that no critical request is to be received from the customer
- Maintaining all customer support quires and resolve problems
- Maintaining manpower and taking care of shift timing
- Develop, monitor and communicate performance against key success metrics while identifying and mitigating risks associated with achieving the organization’s business plans, monitoring bank’s creditability & efficiency
- Meticulously provided backend support and quality management for our 19 health Clubs
- Maintaining inbound and outbound calls from clients
- Maintaining complete client data’s and Complete sales details.
- Helping to achieve our centre sales targets.
- Lead Generation and corporate activities
FitnessOne Group India Ltd. Aug 2007 – Mar 2010
Membership Coordinator.
 
- Maintaining manpower and taking care of shift timing and their attendance.
- Monitoring and coordinating the team to achieve best results.
- Providing solutions to improve quality and quantity of calls.
- Maintaining MIS reports for the calls opened and closed by the team.
- Complete floor and shift in charge.
- Maintaining Complete client data’s and Complete Sales details.
- Helping to achieve our center targets every month.
- Maintaining good relationship with clients.
- Giving proper training to the team members.
- Prompt Submission of reports and data’s to higher officials 
OXIGEN - INDIA PREPAID SERVICES (P) LTD Sep 2005 – Aug 2007
Team leader-Customer Support
- In charge of installation, de-installation and troubleshooting of EDC terminals.
- Maintaining MIS reports on installation and service calls.
- Coordinating with a 16 member team.
- Providing service solutions for 23 distributions of entire Tamilnadu region.
Hi-tech System Installations Jan 2003 – Sep 2005
(Service support division of Venture InfoTech Global Pvt. Ltd.)
Customer Support-Executive
- Responsible for EDC installation, de-installation and troubleshooting.
[b]ACHIEVEMENTS [/b]:
- Got the highest point during 1st appraisal among all the competitors and seniors in OXIGEN - INDIA PREPAID SERVICES (P) LTD.
- Got the highest points in all the KRAs in Fitnessone Group India Ltd.
- Got the STAR OF THE MONTH award in Fitnessone Group India Ltd in Dec 2007(Top in sales and regularity and customer care).
- Got the STAR OF THE MONTH award in Fitnessone Group India Ltd. in Dec 2008(Top in sales and regularity and customer care).
- Achieved most amount of sales in a year in Fitnessone Group India Ltd. (41 lakhs, Apr 2008 to Mar 2009)
_________________________________________________________________________________
EDUCATIONAL CREDENTIALS
 Diploma in Computer Technology at M.G.R.Polytechnic.
COMPUTER AWARENESS
Software…..
Operating System Dos, Windows ’95, Windows ’98 and 2000 and xp
Packages Known Ms-word, Ms-Excel, Power point. Typewriting (lower level)
Communication Packages Crosstalk, Me-remote, Me-host, CAPS.
Terminal Application Packages Zontalk 2000 (A terminal downloading software developed by Verifone) and working knowledge in CAPS.
Internet…..
 Having knowledge in Internet Browsing and checking mails in Microsoft Outlook.
[b]Declaration [/b]:
 I hereby declare that the details furnished above are true to my knowledge.
 
[b]Place [/b]: Chennai
[b]Date [/b]: [Gopalakrishan S]
-------------------------------------------------------
[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4170897
[b]Date & Time  [/b]: 25th May 2011 6:08 AM (UTC)
[b]IP Address  [/b]: 122.174.91.185
[b]Browser Info  [/b]: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; FunWebProducts; chromeframe/11.0.696.68)
Predicted Country ;: India[/QUOTE]

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