www.enduser.actis.co.in Actis Mumbai : Customer Support Executive

[muthukalee]

Sr.No : 1.

Designation : Customer Support Executive

Location : Mumbai

Requirements : Graduate, Must be able to converse fluently in English & Hindi

Experience : 1 - 2 yrs as Telemarketing Executive

Sr.No : 2.

Designation : Key Accounts

Location : Hyderabad & Pune

Requirements : Either Graduate or a BE / Diploma in Electronics/Electricals

Experience : 3 – 4 yrs in Corporate selling

Please mail your CV in word format at hr@actis.co.in

About us :
Actis specialises in designing and building facilities for meeting, conferencing, training and entertainment.These facilities help improve the quality of communication and collaboration at work and enhance quality of life at home. Established in 1971, Actis has been pioneering audio-visual, presentation and meeting technologies in India for over three decades.Interactive meeting technologies with high-quality video communication are the present and future of business collaboration. Actis designs and builds enterprise collaboration infrastructure for quicker, easier and more cost-effective collaboration.

Contact us :
Mumbai
Plot A-5, Cross Road B, M.I.D.C. Andheri (East), Mumbai - 400 093
Phone : +91 22 3080 8000 Fax: +91 22 3080 8111

HYDERABAD
8-6-960/12/201,
Rohini Apartments Flat No. 201,
Srinagar Colony,
Hyderabad - 500 073
Phone : +91 40 3028 8400
Telefax : +91 40 3028 8410
http://enduser.actis.co.in

[Guest-IJT]

Name : Gopalakrishnan.S
Email : gopi_4362 AT yahoo.co.in
Designation / Skillset : Asst Manager Customer Support/TL/- Effective relationship management through satisfactory customer service & timely resolution of customer queries/ issues. Ensuring that no critical request is to be received from the customer
8+ Years experience in Customer Support and Business development

Resume :
PROFESSIONAL EXPERIENCE :
FitnessOne Group India Ltd.
Asst Manager Customer support Mar 2010- till date
- Effective relationship management through satisfactory customer service & timely resolution of customer queries/ issues. Ensuring that no critical request is to be received from the customer
- Maintaining all customer support quires and resolve problems
- Maintaining manpower and taking care of shift timing
- Develop, monitor and communicate performance against key success metrics while identifying and mitigating risks associated with achieving the organization’s business plans, monitoring bank’s creditability & efficiency
- Meticulously provided backend support and quality management for our 19 health Clubs
- Maintaining inbound and outbound calls from clients
- Maintaining complete client data’s and Complete sales details.
- Helping to achieve our centre sales targets.
- Lead Generation and corporate activities
FitnessOne Group India Ltd. Aug 2007 – Mar 2010
Membership Coordinator.

- Maintaining manpower and taking care of shift timing and their attendance.
- Monitoring and coordinating the team to achieve best results.
- Providing solutions to improve quality and quantity of calls.
- Maintaining MIS reports for the calls opened and closed by the team.
- Complete floor and shift in charge.
- Maintaining Complete client data’s and Complete Sales details.
- Helping to achieve our center targets every month.
- Maintaining good relationship with clients.
- Giving proper training to the team members.
- Prompt Submission of reports and data’s to higher officials
OXIGEN - INDIA PREPAID SERVICES (P) LTD Sep 2005 – Aug 2007
Team leader-Customer Support
- In charge of installation, de-installation and troubleshooting of EDC terminals.
- Maintaining MIS reports on installation and service calls.
- Coordinating with a 16 member team.
- Providing service solutions for 23 distributions of entire Tamilnadu region.
Hi-tech System Installations Jan 2003 – Sep 2005
(Service support division of Venture InfoTech Global Pvt. Ltd.)
Customer Support-Executive
- Responsible for EDC installation, de-installation and troubleshooting.
ACHIEVEMENTS :
- Got the highest point during 1st appraisal among all the competitors and seniors in OXIGEN - INDIA PREPAID SERVICES (P) LTD.
- Got the highest points in all the KRAs in Fitnessone Group India Ltd.
- Got the STAR OF THE MONTH award in Fitnessone Group India Ltd in Dec 2007(Top in sales and regularity and customer care).
- Got the STAR OF THE MONTH award in Fitnessone Group India Ltd. in Dec 2008(Top in sales and regularity and customer care).
- Achieved most amount of sales in a year in Fitnessone Group India Ltd. (41 lakhs, Apr 2008 to Mar 2009)
_________________________________________________________________________________
EDUCATIONAL CREDENTIALS
Diploma in Computer Technology at M.G.R.Polytechnic.
COMPUTER AWARENESS
Software…..
Operating System Dos, Windows ’95, Windows ’98 and 2000 and xp
Packages Known Ms-word, Ms-Excel, Power point. Typewriting (lower level)
Communication Packages Crosstalk, Me-remote, Me-host, CAPS.
Terminal Application Packages Zontalk 2000 (A terminal downloading software developed by Verifone) and working knowledge in CAPS.
Internet…..
Having knowledge in Internet Browsing and checking mails in Microsoft Outlook.
Declaration :
I hereby declare that the details furnished above are true to my knowledge.

Place : Chennai
Date : [Gopalakrishan S]
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4170897
Date & Time : 25th May 2011 6:08 AM (UTC)
IP Address : 122.174.91.185
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