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[QUOTE=Guest-IJT;104210][b]Name [/b]: Kasturi salagare
[b]Email [/b]: kasturi.salagare AT gmail.com
[b]Designation / Skillset[/b] : Deputy Manager
Working in Reliance Communication, from 3.11years. Since 4th June 2007 to 11th April I was a part of WiMAX Team in DAKC as Business Analyst responsible for sales and marketing operations nationally, Major Project undertaken was churn control management. From 12th April till date i am part of COSD Team Pune handling Customer Relationship management where i am responsible for overall HNI base of customer, Retention Agency management of 60-90 collection bucket, and various special project undertaken.

[u][b]Resume[/b][/u] :
Objective
Looking for a challenging position of Customer Relationship management, Sales and Marketing operations, where I can utilize my experience and my knowledge to add value to an organization.
Core Competence
- Customer Relationship Management.
- Churn Management.
- Agency Management
- Sales and Marketing operations
- Billing and Collections
- Strategic Planning.
Work Experience
Working in Reliance Communication, from 3.11years. Since 4th June 2007 to 11th April I was a part of WiMAX Team in DAKC as Business Analyst responsible for sales and marketing operations nationally, Major Project undertaken was churn control management. From 12th April till date i am part of COSD Team Pune handling Customer Relationship management where i am responsible for overall HNI base of customer, Retention Agency management of 60-90 collection bucket, and various special project undertaken.
Role and Responsibilities
- Responsible for overall Retention Agency management.
- Responsible for overall retention and collections in 60-90 bucket..
- Responsible for all customers want to churn or move to prepaid through necessary retention.
- Key account manager for HNI Customer base and provide necessary support as required.
- Responsible for Query resolution and escalation management.
- To ensure that there is a proper customer redressal system at all touches points.
- Regular review with the franchisee on its mapped High Value customers and
briefing them on the expected service level for these High Value customers.
- Responsible for Customer whose usage had decrease Month on Month.
- Responsible for Special MNP projects on churn management.
- Ensure Customer Retention in Postpaid minimize the Churn.
- Special Project undertaken on PRE to POST and Handset Up gradation to minimize the churn
Sales and Marketing operations
- Act as an interface within the circle representatives and DAKC teams for various issues.
- Revenue Analysis base on ARPU and Product.
- Co- ordination with all business heads in circles for daily operational.
- Churn management program to control churn and Win back Customer.
- Design Customer Delight program for HNI customer.
- Marketing Collateral Management all India.
- Market Competitor Analysis.
- Lead Generation and Closure.
- Timely Product Analysis and Development.
- Planning Launch of New product, Event Management, Road show.
Initiative
- Special Project undertaken was Retention/Churn Management.
- Project on Customer Delight Program
- Design Sales Portal as per business requirement
- Design Lead Management System for Sales Leads generation.
EDUCATION QUALIFICATION
[b]SUMMER PROJECT [/b]:
Summer Project in “Customer Relation Management” in Zauri Forex LTD
[b]Education and Training [/b]:
- Completed Degree in MMS (Marketing) from Alkesh Dinesh Mody Institute for Financial and Management Studies in the year March 2007 with 71%
- Completed B.M.S from Joshi Bedekar college (Thane) in the year March 2005 with 60%
- Completed H.S.C from Model College (Dombivili ) in the year March 2002 with 62.67%
- Completed S.S.C from ST .Mary’s English High School in the year March 2000 with 60.66%
[b]Computer Proficiency [/b]:
- Computer Application (Ms-Office)
[b]Extra Curricular Activities [/b]:
- General Reading
- Listening Music
- Diploma in Bharat Natyam
[b]Languages Known [/b]:
- English, Hindi, Marathi.
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4165346
[b]Date & Time  [/b]: 23rd May 2011 6:16 PM (UTC)
[b]IP Address  [/b]: 115.240.100.222
[b]Browser Info  [/b]: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)
Predicted Country ;: India[/QUOTE]

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