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[QUOTE=Guest-IJT;100784]Tarun Oberoi
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[b]The submitted value of field named "Email [/b]:" is:
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emerald_tarun AT yahoo.com
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[b]The submitted value of field named "Designation / Name of the Post / Skill Set" is [/b]:
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AM (quality)
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[b]The submitted value of field named "Copy Paste Your CV / Resume Here [/b]:" is:
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Tarun Oberoi
Emerald_tarun AT yahoo.com
\
 PROFESSIONAL EXPERTISE
- A Certified Six Sigma BB Professional with expertise in execution of Six Sigma Projects for process improvement and identifying the key issues affecting performance.
- Good working knowledge of six sigma tools like FMEA, QFD, SPC Tools, Pareto etc.
- Good understanding of hypothesis tests like 1 Sample T Test, 2 Sample T Test, Regression Analysis and ANOVA etc.
- Rich hands in implementing process improvements and quality initiatives for desired performance levels.
- Ability to conceptualize and implement solutions for streamlining the operations & enhancing efficiency.
- Change agent with proven track record in bringing about process efficiencies, reducing costs and increasing revenues.
- An effective team leader with people handling skills as well as the ability to excel in fast- paced environment.
- Hands on experience of putting together metrics for SLA Management & KPI Measurement.
- Proficient in providing Six Sigma GB trainings
 KEY SKILLS
- Six Sigma (BB and GB) Projects.
- Process Improvement.
..
 EMPLOYMENT HISTORY
 VNS Outsourcing
 Assistant Manager - Process Excellence Jan’10~ till date
- Organizational Detail
VNS offers customized solutions that span across the customer life cycle. These solutions help enhance revenue by improving the experience and loyalty of customers while optimizing employee productivity by streamlining processes and designing more effective marketing programs. Globalization has changed customer dynamics. Customer satisfaction is a prerequisite for success and serves as the hub from which significant business activities expand. While competition has led to pricing and margin pressures, companies are experiencing increased spending on customer service, marketing campaigns and loyalty programs.
Key Responsibilities
- Driving Processing Improvement project for the Business Verticals, across the entire centre
- Playing a key role in execution of Six sigma Projects across the entire centre.
- Pivotal in preparing well-structured Training Modules for ‘Process Improvement training with different Improvement methodologies’ and conducted training sessions for 20 people.
- Conducted periodic analysis of Team Performance against standards and developed & conducted training programs for bottom 20% agents to facilitate achievement of agreed performance milestones.
- Drove Process Management, Statistical Process Control (SPC), implementation of Metrics
- Involved in conducting Tollgate reviews and identifying gaps.
- Meetings with operations and Training Department regarding Quality and CSAT Improvement
- Identify bottom performers in the LOB, build action plan to improve the performance, arranging frequent job knowledge tests for analysts and Operations team.
- Pursuing Monthly Quality Improvement projects along with auditors.
- Leading weekly and Quarterly reviews regarding quality performance.
- May 2008 to Jan 2010 – SME
- Dec 2006 to May 2008 – Collection agent
 Projects Overview
[b]- Project Details  [/b]:-
[b]Project “Y” [/b]:- Improving the average daily $/hr to $70/hr
[b]AIM [/b]: - To improve the bill collections of the process
[b]Duration [/b]: - 6+ months
[b]Status [/b]: - Completed on last week of July, 2010 
[b]Methodology [/b]: - DMAIC
[b]- Project Details  [/b]:-
[b]Project “Y” [/b]: - Improving the average daily PTP kept % to 60%
[b]AIM [/b]: - To improve the bill collections of the process
[b]Duration [/b]: - 4+ months
[b]Status [/b]: - Completion on 2nd week of December, 2010
[b]Methodology [/b]: - DMAIC
 EDUCATIONAL BACKGROUND
- B.Com
 PROFESSIONAL DEVELOPMENT
 
- Six Sigma Black Belt (Advance Innovation Group, Noida)
An advance Six Sigma Black Belt program spread over 4 months with assignments, practical exercises, case studies.
- Six Sigma Green Belt (Advance Innovation Group, Noida)
[b]Languages Known  [/b]: Hindi, Punjabi and English
[b]Salary Expected  [/b]: Negotiable
[b]Address  [/b]: J-173 sec 41 Noida, U.P
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4113419
[b]Date & Time  [/b]: 10th May 2011 8:58 AM (UTC)
IP Address : 122.177.189.104
Browser Info : Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.24 (KHTML, like Gecko) Chrome/11.0.696.65 Safari/534.24
Predicted Country : India[/QUOTE]

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