www.gemcotech.com GEMCO TECHNOLOGIES LTD Faridabad : Call center Manager Operations

[Admin]

GEMCO TECHNOLOGIES LTD. Faridabad : Manager Operations

Website: http://www.gemcotech.com

Keywords: Operation Manager

Designation: Manager Operations
Experience: 6 - 11 Years
Location: Faridabad
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 28 Feb

Job Description:
Must have an international Call Center Experience of atleast 6 Years.

Desired Candidate Profile:
Must have atleast 6 Years of Experience as an operation Manager in an International Call Center

Company Profile:
GEMCO, established in 2002, is a one of the most progressive International Call Centers located in Faridabad, India.It undertakes Business Process Outsourcing (BPO) projects in voice based & makes use of the latest state-of-the-art infrastructure.

Executive Name: Pawan Motiramani

Address:
GEMCO CONTROLS LTD
14/3,
Mathura Road
Faridabad,Harayana,INDIA 121003

Email Address: hr@gemcotech.com

Telephone: 91-0129-2274831

Reference ID:
OP - 52

Keywords: Operation Manager

[VSSOORA]

HI I AM V S SOORA M A M PHIL ENG WANNA APPLY FOR THIS JOB MOB 9911787050

[Guest-IJT]

Name : Mofikul Islam
Email : mofikulmcamba AT hotmail.com
Designation / Skillset : Any Suitable Job
Sir/Madam,
I am Ex- BSF/MHA pers. and I am BCA, MCA & MBA with Marketing and opreations Management specialization,
Right now I need job.
Regards

u]Resume[/u] :
20+Yrs Exp. MBA, MCA-BCA-Ex Para-Military Radio Officer.
Objective : Looking for Administrative/ Liaison Officer / Development Management Job.
Experiences Details : -
20 months as Manager -System (IT) in Lakshmi Infosoul Services Pvt Ltd.(ITES-BPO, Company), Sec-V, Salt Lake City, Kolkata. Also performed the duties of Business Analyst / Development Manager.
1) 03 Years (Nov’2006 to Sep’2009) as Systems (IT) Administrator & Instructor in BNKe Solutions Pvt. Ltd,(ITES Company) Sec-V, Salt Lake City, Kolkata.
2) 04 months (25Jul -18Nov’06) as IT Lecturer in Pailan College of Management & Technology, Affiliated to West Best Bengal University of Technology, Kolkata.
3) 15 Yrs, 5 months, 10 days (24 Dec 1990 to 2 May 2006) as IT / EDP in-charge, Technical Instructor of Wireless, Telecomm & I.T., Supervisor, Cryptographer, Radio Operator in Indian International Central Border Security Force, Ministry of Home Affairs- Government of India N.Delhi-110003.
Teaching Experiences : 13 years in PUC/UG/PG level in the subject of Management,
IT, Electronics & Telecomm.
Work Experience :
My Present Main Role & Responsibilities :
Provide support service & Solutions of Hardware & Software trouble to 600 nodes of Computers in International Call Centre working with USA,UK & Australia, where Data Server, FTP Server, Mail (Outlook Express & Microsoft Outlook) Server, Computer Telephone Integrated Server & Anti Virus Server, VM Ware, VPN, Cisco switches & Routers, Nortel Passport PBX, AVAYA & TOUCH Star dialer, Media Converter, KVM, Firewall where in used.
Systems Administration :
1) Installation, Maintenance, Desktop Trouble Shooting & Error Handling of Windows, Mail Configuration- Microsoft & Outlook Express, Maintenance & Back Up taking.
2) IP Configuration, DNS, Gateway & Proxy setting, Mail Back Up & transferring ete.
Database Administration :
1) Taking Back Up
2) Handling Small Queries
3) Data Preparation & Putting into the dialer.
4) Report Generation of various disposition of Seibel CRM.
Networking :
1) Network implementation in single & multi-homed network environment.
2) Proxy Setting.
3) Setting & Installation of VPN.
4) Nortel Passport Machine –Meridian Operations.
5) IPLC (International Private Lease Circuit) Supervising.
6) AVAYA-PDS (Pre-Detective Dialing System) dialer handling.
7) Seibel CRM Software Handling & Hardware Assembling of Computer Hardware.
8) Routine Audit of Systems & Software.
9) Provide hardware & Operative Systems related problem in Windows & UNIX environment.
10) Software Package installation for Business application team.
11) Storage management, back up, Recovery & Network Management.

Operating Systems Known : Windows, Unix- Linux
Programming Language Known : Java, Oracle, SQL, VB, C & C++.
EDUCATION Details :-
Diploma
/ Degree Institute / College University % Year
MBA
St. Xavier’s College Kolkata I.G.N.O. University
61 2010
PGDOM St. Xavier’s College Kolkata I.G.N.O. University
61.5 2010
PGDMM St. Xavier’s College Kolkata I.G.N.O. University
60 2009
PGDIM St. Xavier’s College Kolkata I.G.N.O. University
60 2009
MCA
St. Xavier’s College Kolkata I.G.N.O. University
58 2005
BCA
Moulana Azad College Kolkata. I.G.N.O.University
58.3 2004
O.R.L Border Security Force Signal Training School, Bangalorue. A.I.C.T.E. approved
Equivalent to Diploma in Electronics & Telecom Engg.
AY
2005
Dip in Java Programming Center for Development in Advanced Computing, Min-IT, GoI, Kolkata. Under the Ministry Information Technology, Govt. of India
B+
2010
Senior Secondary Science Indian Air Force School No.1, Jodhpur Rajasthan. National Open School (Govt. of India), New Delhi.
42
1995
Secondary Fatullapur Sashimani High School,
Jangipur, Murshidabad. W.B. West Bengal Board of Secondary Education
46
1988

I hereby solemnly affirmed that the above given information’s is true in best of my knowledge and belief.
Date : Signature
MOFIKUL ISLAM

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4321372
Date & Time : 2nd Jul 2011 4:52 AM (UTC)
IP Address : 14.99.112.165
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[Guest]

basic function of speed control of ac/dc drives

[Unregistered]

I am a Post grad, with a total of 10+ yrs of experience in educational field (non teaching) , would like 2 change & am looking for a suitable backend , admin / HR , non voice position in faridabad itself.