Call center Quality Evaluator Bangalore : CONVERGYS India Services Pvt Ltd

[Admin]

CONVERGYS India Services Pvt Ltd Bengaluru/Bangalore : Openings for Quality Evaluator(Off Call Process).Bindu 9916102094

Website: http://www.convergys.com

Keywords: Quality Evaluator , QE , Quality Assistant , QA,TSO,call center,TSR

Designation: Openings for Quality Evaluator(Off Call Process).Bindu 9916102094
Experience: 2 - 4 Years
Location: Bengaluru/Bangalore
Education:
UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 06 Mar

Job Description:
Any Graduates with 18 months of international Call Centre, Voice Based Technical Support Process
Shifts:- Rotational Shifts
Monitoring Calls & Emails

Desired Candidate Profile:
Requirements :

Graduates having more than 18 months of International Call Center Voice Based Technical Support Process.

Willing to work in flexiable shifts

Email your applications to -- bindu.r.r@convergys.com

Bindu

Company Profile:
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

Executive Name: Bindu

Address:
Not Mentioned

Telephone: 9916102094

Reference ID:
Bindu (At & T)

Keywords: Quality Evaluator , QE , Quality Assistant , QA,TSO,call center,TSR

[Dithin]

Hi Bindu

I'm working with Infosys BPO as a TSR,for an ISP called "Verizon" based in US and I'm looking for a change.
Are you working for an ISP called "At&T" based in US?
If yes, please let me know. I would be interested to work with your company

[Guest-IJT]

HI,
Please find the pasted resume,

CURRICULAM VITAE
*
AVINASH JADHAV
Hno: - 10-55, P.V.N Colony,
Malkajgiri
Secunderabad -17.********************************* *** ****** ****
*
CAREER OBJECTIVE
To work towards achieving the organizational goals and to enroll my self in the significant names of the organization.
To obtain a challenging and responsible position in professionally managed organization.
*
EDUCATIONAL QUALIFICATIONS
Bachelor of Science from HRD Degree College [Affiliated to Osmania University], Hyderabad.
Board of Intermediate Education [MPC] from Railway Junior College Hyderabad.
Board of Secondary Education (S.S.C.) from Railway boys High School, Hyderabad.

WORK EXPERIENCE
Working as a Sr. Process Associate for Apollo Health Street since 15 months.
Worked a Home tutor for a period of 3 & ½ years (June’04-Dec’08).
Worked as a Reader Relation Executive in Times of India for 6 months.

KEY STRENGTHS
Possess good analytical skills.
Active, accomplished, positive attitude.
Hard work & self confident.
Ready to face challenges that come across my way.
Good at MS-Excel.

PERSONAL PROFILE
Name : Avinash Jadhav
Date of birth : 20-01-1987
Marital Status : Un-Married
Nationality & Religion : Indian & Hindu
Languages Known : Hindi, English, Telugu and Marathi
*
**
*



WORK PROFILE
Working as an eligibility analysist.
Working on Insurance Eligibility denials.
Worked on fixing the claim edits, so that the claim leaves the system without getting struck in any kind of edits.
Verifying patient’s eligibility over the phone & website.

*
CAREER HIGHLIGHTS
Being consistent with my Quality (98%) & Production (115%) scores.
I was awarded the Best Performer of the award thrice.
I was appreciated by the management for preparing the process document which was approved by the US client.
I took over the responsibilities of the Team Lead in his absence.
I have been promoted as Sr. Process Associate in tenure of 1 Year.
I trained 5 new joinees of my team.


AMBITION
Urge to gain name and fame standing on my own skills and talent.
To establish myself in the well known names of the company.

DECLARATION
I here by declare that above furnished details are true and correct.


Place : HYDERABAD

Date :
(AVINASH JADHAV)