www.vois.ws Inc Faridabad : BPO, Call center, Sales Outbound

[Admin]

VOIS Inc Faridabad : Customer/Technical Service and Outbound Sales Representative
www.vois.ws

Website: http://www.vois.ws

Keywords: BPO, Call center, Sales Outbound, technical support

Designation: Customer/Technical Service and Outbound Sales Representative
Experience: 0 - 5 Years
Location: Faridabad
Compensation:
Rupees 2,25,000 - 3,50,000
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Telcom/ISP
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 04 Feb

Job Description:
Providing customer service, technical support to existing customer of VOIS. Develop new leads through persistent cold calling.

Desired Candidate Profile:
1-2 years professional experience with international call center. Self driven and result-oriented, energetic, motivated, enthusiastic, and outstanding organizational time management skills. Fluent in English, with a good US accent and team player.

Company Profile:
VOIS is a Canadian based Telecom provider and one step solution for IT serivces. Our main focus is to provide reliable local and long distance phone services. Please visit our website www.vois.ws for more information.

Executive Name: Narinder Dagar

Address:
Not Mentioned

Email Address: careers@vois.ws

Telephone: Not Mentioned

Keywords: BPO, Call center, Sales Outbound, technical support

[Guest]

KAMAL KANT SHARMA
(MCA, MCSE, MCSA,MCP)
Total Experience: 5.5 Years
IT Experience: 4.5 Years
Mob.:- +91-9999617060
Email:- rashmikamalsharma@gmail.com
Current location: Gurgaon
___________________________________________
OBJECTIVE
To secure a position as a Network Engineer/System Administrator/Network Support Engg. in a growing technologically driven organization that will challenge my skills and utilize my strong leadership, analytical and problem solving abilities and to excel in this progressive networking environment to my fullest potential.

Professional Experience and Skill Summary
About 5 years experience in implementing & troubleshooting of LAN/WAN and providing total solution to clients. Designing network sites & providing system administration for clients. A MCSE qualified person. I am seeking challenging & competent position in the area of system, network integration & administration.

PROFESSIONAL QUALIFICATION
- M.C.A. from M.D. University ROHTAK in year 2005.
- B.Sc. from Dr. B.R.A. University AGRA In year 2000.
- MCSE (Microsoft Certified Systems Engineer) from Aptech Delhi in year 2007.
- MCSA (Microsoft Certified Systems Administrator) from Aptech Delhi in year 2007.
- MCP (Microsoft Certified professional) from Aptech Delhi in year 2007.

IT EXPERIENCE
Wcc Solutions Pvt. Ltd.
Network Administrator / System Administrator May 2008- To Till date

West Coast Consulting, LLC is a privately held boutique technology consulting firm formed in 1998. We understand that the technology market has changed significantly in the last few years and different organizations have unique needs whether they are revenue growth, cost reduction, competitive advantage or an increase in productivity or efficiency.

- Role & Responsibilities:
I am handling the windows 2003 server which is playing a role of Domain Controller. I am responsible to create editing and deleting users, groups, group policy also to join a new user into our domain. At DHCP server my responsibility is to make reservation of the IP address for specific machine, network printer etc.
I am managing the user Profiles. In case of a machine format or switching machine between different users I provide my support to recover the profile. On Email solution side I am handling our email clients. We have two types of email clients, some user uses outlook express and some machines are configured for the MS Outlook 2003.
Antivirus is the biggest change to the any organization. I am good at handling Antivirus clients. We have symentec cooperate edition implemented with out environment. All client machines are configured with the Symentec clients. I need to serve my services to the users who are suffering from the antivirus or AdWare and Spy ware infection.
I am also managing company LAN where I am responsible to verify end to end connectivity between two devices. I am also very good into Advanced Troubleshooting of PC and connected internal or external device.
I takes backup of 2003 server state on the external tape derive twice in week and also keeps a log into register. I also do patch update of 2003 server and Antivirus server. I am also having very good Knowledge of NoAdware, PcOnPoint, and registryfix.
I can install and configure different type Switch, Hub, Printer, Scanner, Modem, LAN Cards, AGP Cards, Sound Cards, Webcams, Wireless Router etc.
I have very good knowledge of Winfows XP professional and Vista ultimate.

DELL International Services (IT Company) Gurgaon Dec 2007- To Apr 2008
Technical Support Expert

DELL is a world leading computer systems company. It design, build and customize products and services to satisfy the customer requirements. Dell's fourth customer contact centre in Gurgaon has a capacity of 800 people, which would increase, to about 2,500 in its next phase. In the domestic market, the company had 45 per cent market share in the corporate sector.
- Role & Responsibilities:
I was handling the Hardware (Laptops, Desktops and Printers) and Software. Software was including the O/S installation using RAS, Troubleshooting of the software installation, Network and Driver related issues. We ware also supporting the third party software recommended by DELL (ATI video drive). RAID 0 and RAID 1 support to the customer.
I have been assigned a Job with an aim to provide Technical Support and Service, by the means of Online E-mail and RAS Support as well. I’ve been presently working as a Technical expert.


NETHUES Techno Pvt. Ltd., Delhi Jan 2005- To Nov 2007
Technical Support Executive
NETHUES Techno (Previously know as Nethuesindia) is a leading Information Technology outsourcing company that focuses on collaborating with other IT companies to provide them with quality design and development services. With Development Centre in India and Marketing and Customer Relations office in UK, Nethuesindia is capable of being in touch with customer 24 hours a day.
- Role & Responsibilities:
Role is to lend Technical Hand for offering Disentangles to users regarding all sorts of issues in relation with Operating Systems, System Applications, Networking Issues and issues with all sorts of Operating and System Optimizing Programs/Applications.
I have been assigned a Job with an aim to provide our customers a Diligent Customer Support and Service, by the means of Online Chat & Web-Based/E-mail Support as well. I’ve been presently working in as a “Network Engineer”, and take part in team Supervision activities. I am also a part of the “Products - Research and Development Team” and take care of all the Technical aspects and other Program Development Activities, which involves the writing of Bugs Definition File of an Anti-Spyware/Virus (NoAdware) that organization deals in.

INFONET Protocols Pvt. Ltd. (Aligarh) Apr 2000- To Mar 2002
Asst. Network Engg.
INFONET mission is to fulfill the massive requirements of IT Industry, rendering IT education to broad spectrum of people, from students seeking a career in computers to IT professionals requiring more advanced skills, from managers giving careers a polished edge, to children using computers as a efficient tutor. They have highly qualified and certified Hardware and Networking Engineers with varied academic backgrounds. The teaching staffs are in the field with the complete understanding of the IT industry, its prospects and are provident enough to see to it that you are equipped with the latest knowledge in the ever changing world of IT industry.
- Role & Responsibilities:
As I joined to the company I was assigned to look after day to day jobs, which was including library management, phone call support, exam instructor and counseling of new students. As I worked more with the company I got the opportunity to provide help support to IT and Network of the company. I learnt Hardware, Software installation and troubleshooting of software installation and Network. Here I got to know the new domain on the IT industries and I planned to join the MCA program.

TECHNICAL KNOWLEDGE
Operating Systems: Windows Vista/XP/2003, Windows NT/98/95, DOS
Server Knowledge: IAS Server 2003, IIS Server 6.0, FTP Server, WWW (Web Hosting Server), Print Server, File Server, Proxy Server .
Microsoft Tools: MS Outlook 2003, Outlook Express, RAS, DHCP, DNS, Active Directory,
User / Group Policy, Defragmentation, System Restore, Remote Desktop Connection, Security and NTFS permissions, MS Backup and Restore, MS Word, MS Excel, MS PowerPoint, MS. Access,
Communication & TCP/IP, WINS, NetBUI, ISDN, PPP, HTTP, FTP, SMTP, POP3

Networking:
Other Tools Knowledge: VeriTas Backup, Norton Ghost, RegistryFix, RegClean, PC-Onpoint,
Antivirus: Symantec Antivirus 9.0/10.0 (Corporate Edition), AVG, Macfee
Panda, PC-clinn, Zone Alarm.
Spyware / Malware: No-Adware, Error Guard, Win Clear, Pc-Clean,
/Adware

Language & Scripting: C/C++, VB, FoxPro, COBOL, HTML, PHP4, JavaScript.
Hardware Knowledge: Switch, Hub, Printer, Scanner, Modem, LAN Cards, AGP Cards, Sound
Cards, Webcams, Wireless Router

MCSE DETAILS
Microsoft Certified Professional ID: 3825700

Exam 070-270 Installing, Configuring and Administering Microsoft Windows XP
Professional

Exam 070-290 Managing and Maintaining a Microsoft Windows Server 2003
Environment

Exam 070-291 Implementing, Managing and Maintaining a Microsoft Windows server
2003 Network Infrastructure

Exam 070-293 Planning and Maintaining a Microsoft Windows server 2003 Network
Infrastructure - Score - 910

Exam 070-294 Planning and Maintaining a Microsoft Windows server 2003 Active
Directory Infrastructure - Score - 905

Exam 070-297 Designing a Microsoft windows server 2003 Active Directory and
Network Infrastructure - Score - 918

Exam 070-284 Implementing and Managing Microsoft Exchange 2003 Server –
Score - 760


SKILL & KNOWLEDGE

Installation
- Installation of Windows XP, 2000 & 2003 server
- Create and maintain user accounts on Windows 2000/2003 Servers.
- Installation and Updating of antivirus (Norton, MacAfee etc.) on client PC
- Updating of Windows (patch and update files)
- Subnet, Sub netting, troubleshooting TCP/IP Network Problems for LAN.
- Knowledge of following software NoAdware, PcOnPoint, and registryfix.
- Installation, configurations of Network devices like (Internal Modem, LAN Cards), External Modems, ISDN Modems etc

Configuration
- Configuration of Windows2000/2003 Domain Controller
- Configuration and installation of hardware of the branded or non branded PCs systems
- Configuration of LAN using Switches & HUB.
- Install, configure and maintain different server types- DNS, DHCP, IIS, Terminal server, Print Server on Window 2000, 2003
- Advanced Troubleshooting of PC and connected internal or external device.
- Configuration of MS outlook express & outlook.
- Peer-to-Peer & Client Server N/W establishment.
- Backup and Recovery.

Hardware
- Hardware troubleshooting.
- Installation of Switch, Hub, Printer, Scanner, Modem, LAN Cards, AGP Cards, Sound Cards, Webcams, Wireless Router etc.

ACADEMIC PROJECT:
Hospital Management:
The project involved the development of two modules of the hospital management system. The system was for the pharmacy inventory as well as patient registration at ABC’s Hospital out patient department. On-line pharmacy inventory was maintained by the system, which was also integrated with stores management system and personnel information system. The module generated various reports and queries on: category wise OPD patient visits, doctor wise medicine issues, patients against a particular medicine, employee wise / patient wise medicine expenditure etc.

Tools: VB and MS Access
Duration: 30 days

Railway Reservation:
A railway reservation system was designed by exploiting the features of a DBMS. It maintains the record of trains and provides the updating facility. The system also keeps a record of passengers and calculates the PNR number and coach and seat numbers. It also maintains a waiting list and updates it accordingly.

Tools: VB and MS Access
Duration: 20 days

PERSONAL PARTICULARS
Sex : Male
Marital status : Married
Language Speak : Hindi & English
Date of Birth : 4th of Nov 1978
Postal Address : 789, Street No 8, Ashok Vihar, Phase-I, Railway Road,
Gurgaon (HR).

Pros: A good team player with self-confidence, hard working and sincerity.
I do hereby declare that the above information is true and correct to the best of my knowledge and belief.

(Kamal Kant Sharma)

[Rohan Kapoor]

RESUME
ROHAN KAPOOR
E-mail : rohan_kapoor.1989 AT yahoo.co.in
OBJECTIVE
To secure a job which gives me a chance to utilize my skills and talents to the best, which helps me in obtaining a challenging position where opportunity for growth and overall personality development is ample by keeping the organization’s goals in mind.
ACADEMIC QUALIFICATION
- B.Com. from I.A.S.E. University, Rajasthan in the year 2011.
- Passed Senior Secondary Examination from Central Board of Secondary Education in the year 2007.
- Matriculation from Central Board of Secondary Education in the year 2005.
EXPERIENCE
- Worked with Wipro as a Customer Care Executive from 15th October, 2009 to 16th December, 2010.
- Working in Convergys as a Sr. Technical Support Officer from 20th December, 2010.
COMPUTER LITERACY
- Knowledge of basic computer applications like MS Office and Internet.
- One year Diploma in Hardware and Networking from Jet King Institute, Faridabad.
PERSONAL ATTRIBUTES
- Confidence
- Hard Working.
- Good Communication Skills
HOBBIES
- Playing Cricket & Football
- Watching Movies and Listening Music
- Making new friends