www.dharmasolutions.com Dharma Solutions Inc Hyderabad : Call Center, Healthcare, BPO

[Admin]

Dharma Solutions Inc. Hyderabad / Secunderabad : Call Center Executive / Multiple Positions

Website: http://www.dharmasolutions.com

Keywords: Call Center, Customer Service, Healthcare, BPO

Designation: Call Center Executive / Multiple Positions
Experience: 1 - 3 Years
Location: Hyderabad / Secunderabad
Compensation:
Rupees 1,25,000 - 2,00,000
Education:
UG - Graduation Not Required
PG - Post Graduation Not Required
Industry Type: Medical/ Healthcare/Hospital
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 18 Feb

Job Description:
Multiple openings to work in Healthcare BPO and Answering Telephones for US Doctors Offices.

Desired Candidate Profile:
Good Communication Skills
Females Only
Experience with US Client Interaction
US Hours (7PM - 4AM)

Company Profile:
Located in Houston, USA and Hyderabad, India Dharma Solutions Inc. Offers Healthcare Business Process Outsourcing (BPO) and Custom Software Development, Web Designing and Development, IT Consulting and Data Warehousing.

Executive Name: Mr. Ravi

Address:
Dharma Solutions Inc
6-3-252/2/6, Behind Taj Krishna
Erramanzil
Hyderabad,AP,INDIA 500082

Email Address: healthcare.admin@dharmasolutions.com

Telephone: 91-90000-49000

Reference ID:
EMP #1044

Keywords: Call Center, Customer Service, Healthcare, BPO

[nvpavan_kumar]

Education
BSC (Comp) : Pragathi Maha Vidhyalaya Degree College
10+2 : Brilliant Junior College
SSC : Brilliant Grammar High School

WORK EXPERIENCE:

Worked as Marketing Executive in ELBEE Scan center,for 3year’s from May05 to Apr 08.

Technical Skills
Web technologies : HTML, XML, Servelets, JSP.
Operating systems : Windows 98, XP.
Languages : C, C++, JAVA, PL/SQL, UNIX.
Data base : Oracle.
Methodologies : Unified Modeling Language (UML).
Enterprise technology : JDBC, RMI, SOAP.
Editor tools : Edit Plus, Word Pad, and Note Pad.
Protocols : HTTP, TCP/IP and SOAP

[Syed Ashhar]

SYED ASHHAR UDDIN
Mobile: 09393334612
09399994612
E-mail: asyed AT westlinemed.com
syedashhar AT gmail.com

Career Objective:
Quest to work in professional atmosphere that well help me to expand knowledge regarding the new technologies and as well provides me the scope for widening the continuum of my knowledge & experience.

Educational Qualification:
- M.com (first year) from PGRR Distance Education, Osmania University.
- B.com (Taxation) from Pragathi mahavidyalaya Degree and P.G. College, Hanuman Tekdi with 60% aggregate.
- Intermediate from Govt Jr. College, Chanchalguda with 74% aggregate.
- SSC from Adams High School, New Malakpet with 69% aggregate.

Experience Summary :
Over Two Years of Experience as an Assistant Accountant:-
C. Ramchandram & Co., Chartered Accountants.
3-6-237, unit # 606,
Lingapur La Building Complex,
Himayathnagar,
Hyderabad – 500029.

Job Responsibilities:-
- Developed several Excel spreadsheet macros currently in use for reducing entry time and automatically cross-referencing for errors.
- Prepare checks based on the Invoice as summarized on the journal vouchers from accountants department.
- Excellent ability to use word processing equipment and/or software applications on personal computer.
- Reviewing of various Invoices and Vouchers.
- Auditing of various Journal vouchers, Invoices, Cash receipts & books of accountants.

Presently Working:-
Working for M/S Accurate Billing & Consulting Services, a US Health Care BPO as a Team Leader.
Clients: Client facilities located at USA California region.
Description: Working on payer source billing like Medicare, Medi-Cal, HMO, and Hospice & Private. Auditing on claims outstanding for more than 60 days & processing the claims.
Over 2 yrs of experience in US healthcare BPO with covering aspects of AR process. Through experience in cash postings, pay source billing, claims processing, denials working and Auditing as an associate.

Key Responsibilities:-
- Billing the patient UB04’S.
- Claim processing and checking the claims for pay status on daily basis, next day from the date of submission and keep following up until the claim gets paid.
- Immediate follow up on the denied claims.
- Calling on the entire high dollar claims for status and working in co-ordination with Insurance representatives and staff at client office.
- Looking into cash collections files and follow up for unrealized collections.
- Exertion on high dollar accountants.

Accountability:-
- Assigning accounts to associates, when we get e-fax.
- Looking into quality related Issues and come up with better ways to achieve 100% quality.
- Hold team meetings to discuss about new scenarios and day to day Issues.
- Co-ordinate with the Quality Audit team to monitor the compliance audits and ensures adherence to the compliance policies and procedures.
- Set and assess associates performance expectations and create individual action plan.
- Sending weekly productivity reports.
- Mentoring and monitoring new associates on the project to get them on par with projects standards of quality and productivity.
- Documenting the process and adopting the best practice to create synergy and Improve work performance.
- Looking into any training related Issues for the team members.
- Generating of various analysis reports, tracking aging and high dollar claims, Monitor quality/productivity, forecasting cash collection reports, project management requirements and client reporting.

Achievements, Accomplishments :
- Received an Appreciation from the client (PRESIDENT) for providing the best Information on claims (In short period of four months from the date of joining).
- Received the title of Team Leader with my phenomenal success and hard work that I have been committed towards my process (In short period of 1 yr from the date of joining).
- Appreciation from the client management team for Good collections in a month.
- Appreciation from the Staff Accountant (USA) for clearing the old denied claims for the payment.
- College topper in Intermediate.

Summary of skills:
- Excellent human relation skills and rapport with client.
- Superior ability to achieve immediate and long-term goals.
- Ability to execute multiple projects simultaneously.
- Proven ability to analyze, plan, manages and motivate.
- Effective written and oral communication skills.

Software Exposure:
- Packages : Tally 7.2 (with VAT & service tax)
- Web Technologies : HTML
- Applications : MS Office, MS DOS, Windows NT.
- Through experience in handling multiple software’s also Medicare program and Medi-cal websites.

Strengths:
- Hardworking with positive attitude.
- Quick learner.
- Good in grasping knowledge quickly.

Hobbies:
- Reading Newspaper.
- Surfing Net.
- Watching Wrestling.

Personal Details:
Father Name : Syed Atharuddin.
Date of Birth : 06-01-1985
Marital Status : Single
Languages Known : English, Hindi, and Urdu.
Gender : Male
Nationality : Indian
Religion : Muslim
Passport # : F6766614
Contact No : 09393334612
09399994612

Address for Communication : Syed Ashhar Uddin
H.No: 17-9-566, Chanchalguda,
Malakpet.
Hyderabad - 500 023.

Place:-
[Hyderabad] [Syed Ashhar Uddin]

[Guest]

RESUME
K.SANDHYA RANI
Email :srisaisan AT yahoo.co.in
Objective :
To serve an estimate Organization by work in challenging environment where my skills can be shared and enriched.
Educational Qualification :
B.Com.
Technical Qualification :
Typewriting English in Higer Grade.
PGDCA – DTP .
MS-OFFICE
Worked Experience :
Worked in California Technologies Ltd, as a Data Processing Operator from Jan’01 to Mar’02
Worked in Datumline Technologies Ltd., as a Data Entry Operator from Apr’02 to June’03
Worked in Zircon Pvt. Ltd., as a Data Entry Operator (Editing) from July’03 to May’04.
Working in Zavata INC as Sr. Process Associate from June’04 to till date.
Job Details :
Worked on HCFA Claims and Provider Matching.
Worked as a Adjudicator (Claim Processor) in TPA-HPS Process.
Receiving claims using Eldorado Computing Software Inc. (ECI) through remote access from U.S. Client (HPS Paradigm).
Working as a Sr. Process Associate in Provider Updation & Maintenance Process.
Extra Initiatives[]: Handling extra responsibilities as work allocation to the team, updating new process updates & backup for the Team Leader.

[Guest]

RESUME
M. VENKATA RAMANA
ramana.bunny5005 AT gmail.com

Qualifications :
- Bachelor of Electronics B.Sc (MECs), from Osmania University.
- M.P.C. from Board Of Intermediate.
- S.S.C. from Secondary School Certificate.
Experience :
- I have five months experience from HDFC BANK as a Marketing Executive.
- I have twenty two months experience from ICICI Outbound Call Center as a Phone Banking Officer.
- I have fifteen months experience from India Infoline as a senior sales executive in out bond process.
Hobby :
1. I spend my free time on NET & Phone.

[Guest]

RESUME
kirankumar.k
Email :kirikatukojwala AT gmail.com
Qualification : MCA_2010
Skills : Excellent in COGNOS 8.4 (Reporting Tool)
Sound Knowlerge in SQL/PLSQL

[Guest]

Dear sir,madam
I am a health care professional ,having 6 yrs of exp in hospital and diagnostics.
aspiring for an job on non-voice health care process.if any openings,plz let me know in my e-mail details below.
sukant.kumar101 AT gmail.com