www.tgh.co.in The Global Helpdesk Delhi/NCR : CCE Customer Care Executive

[Admin]

The Global Helpdesk Delhi/NCR : Customer Care Executive - (Walk-In)

Website: http://www.tgh.co.in

Keywords: customer care executive, concierge , helpdesk, service

Designation: Customer Care Executive - (Walk-In)
Experience: 0 - 2 Years
Location: Delhi/NCR
Compensation:
best in the industry
Education:
UG - Graduation Not Required
PG - Post Graduation Not Required
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 07 Mar

Job Description:
Entry Level Customer care executive, directly interacting with clients in MNC's to receive their requests for assistance relating to various services being provided by TGH at Concierge helpdesk counters throughout Delhi/NCR.

Desired Candidate Profile:
only male candidates having knowledge of basic computer & english with good communication skills open for day and night shifts ready to work in any of our NCR locations ,staying near khanpur .Walk in interviews between mon to fri and 10 to 5 pm only.

Company Profile:
We are a leader in the concierge helpdesk service industry and currently providing our services to over 200 leading MNC's and corporate houses covering entire NCR for the last 10 years . We are not a BPO/KPO or a Call Center.

Executive Name: Ms. Ritu Grover

Address:
The Global Helpdesk
139/1 , First Floor, Basist Complex
M.B. Road , Khanpur
New Delhi,New Delhi,INDIA 110062

Email Address: ritu@tgh.co.in corporate@tgh.co.in

Telephone: Not Mentioned

Reference ID:
Customer Care Executive

Keywords: customer care executive, concierge , helpdesk, service

[Guest-IJT]

Name : Gurdeep Singh
Email : gskajal AT rediffmail.com
Designation / Skillset : Debt Manager

Resume :

Career Objective & Summary
To take up a challenging Job that offer continues building up of knowledge, skill, innovative, ingenuity and promotes exposure to the state of art technologies for mutual benefit.
Experience Summary :-
8.6 Yrs of experience covering Banking, Customer Service, Marketing & BPO.
Employment Profile
- ICICI Bank Ltd. Debt Manager January 2008 – April 2011
- Worked as Debt Manager handling Two-Wheeler product for Mumbai and Thane region and responsible for 180+DPD and NPA cases.
- Liaison with external and internal auditors for Audit and compliance.
- Filing of Sec138, sending Loan Recall Notice (LRN) and Lok Adalat notices to the customer in coordination with Legal department.
- Appearing in Courts for filing and verification of legal cases against Delinquent Customers.
- Coordinating with the different departments such as sales, audit, and legal.
- Regularly conducted Training and Knowledge transfer sessions for Agency managers and executive on collection and Repossession.
- Personal visit on High POS and Disputed cases for negotiation and settlement.
- Effectively handled customer escalations and ensured proper resolution.
- Directly managed Agency Managers and consistently outperformed collection quotas and strengthened customer relationships.
- Reliance BPO Pvt. Ltd. Navi Mumbai Oct 2004 till Oct 2007
Worked as a Senior Customer Response Executive in Outbound Collections
- Worked in out bound collection process for three years.
- Ensured recovery of outstanding dues and retention of the customer.
- Handled 93 migration related calls in the Front Office.
- Hands on experience in corporate collections, first bill and broad band processes.
- Consistent performer with zero fatal error and achieved highest quality scores.
- Regularly conducted coaching sessions for new Joinees.
- Sun Electronic Devices Aug 2002 till Sep 2004
Worked as a senior marketing executive for a period of 2 years
- Worked as Senior Marketing Executive at Sun electronic devices Hoshiarpur.
- Liaison with dealers for the promotion of the business and responsible for business in Punjab state.

- Continuously achieved sales target on a month on month basis.
- Maintenance of All records and process.
Hobbies & Strengths
- Playing and watching Cricket, listening to Music,
Travelling & Chatting…..
- Flexible ability to suit any Environment.
Educational Credentials
- Graduation in 2003 from Punjab University Chandigarh
- S.Sc in 1995 from Govt.college Hoshiarpur (P.S.E.B Chandigarh)
- H.Sc in 1993 from S.B.A.C High School Bajwara Hoshiarpur (P.S.E.B Chandigarh)

Date :
Place : (GURDEEP SINGH)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4321288
Date & Time : 2nd Jul 2011 4:07 AM (UTC)
IP Address : 123.238.39.62
Browser Info : Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6
Predicted Country : India

[Guest]

CURRICULUM VITAE
AJAY SINGH
E-mail : weby.design2012 AT gmail.com
ajay_singh2012 AT ymail.com

OBJECTIVE : I want to grow with organization in a motivated, multitasking, competitive and healthy environment to prove my knowledge and skill to ensure maximum productivity and efficiency of the organization.
Experience :
- Eleven months experience in Emphasis (an EDS company).
Process :
- Voice Process (Delhi, NCR)
EDUCATIONAL QUALIFICATION :
Examination Board/ University Year of Passing
12TH CBSE 2007
10TH CBSE 2005
Professional Qualification :
- Pursuing B.Com (final year) from CCS University.
ACHIEVEMENTS :
- Had been Cricket team captain in school.
- Participated in training camp of National Cadet Corps at Delhi on 27 jan.

[Guest]

i have not received my pancard acknowledgement yet.Please provide the same as soon as possible.