Catvision Products Ltd Noida : Receptionist, Front Desk Executive

[mskavi]

Catvision Products Ltd. Noida : Receptionist/ Front Desk Executive

Website: http://www.catvisionindia.com

Keywords: Receptionist, Front Desk Executive

Designation: Receptionist/ Front Desk Executive
Experience: 1 - 4 Years
Location: Noida
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: Telcom/ISP
Functional Area: Secretary, Front Off, Data Entry
Posted Date: 05 Mar

Job Description:
The person would be required to:
Manage the entier reception operations
Handling calls
Scheduling appointments
Courier Management & distribution
Assist in other administrative activities
Maintaing Database

Desired Candidate Profile:
The candidate should possess:
Good communication skills
Pleasing personality
Ability to multi task
Experience in similar profile

Company Profile:
Catvision is a leading manufacturer, distributor & systems integrator of turn key cable/ITV systems for hotels in India & UAE. Other businesses- Distribution of TV channels & Electronic Security Systems.

Executive Name: Ms. Geetika Suri

Address:
Not Mentioned

Email Address: geetika@catvisionindia.com

Telephone: Not Mentioned

Keywords: Receptionist, Front Desk Executive

[Guest-IJT]

Name : Kalyani
Email : kalyani_wankhade AT rediffmail.com
Designation / Skillset : Sr.Ex-Services/Administration operation/Learning Innovative Field
I am Kalyani Wankhade Working in Inc.Co.My Profile related to Administartion .Finance and Customer Operation.Plz Call to me my job profile matched

Resume :

OBJECTIVE
To work in a professional environment where prospects for advancement are interrelated with productivity and sincerity.
PROFESSIONAL EXPERIENCE
5.4 Years.
1. Solectron Centum Electronics Ltd.Service Partners of Nokia Customer Care. (Jan 2006 – March’08)
2. Metlife India Insurance Company Ltd. (24thApril’08 - Till Date)
Metlife India Insurance CO.LTD, Nanded-Branch April’08-Till date
Working as Senior.Executive-Services(Customer Service & Operations)- for Nanded-Branch.
KRA’S :
- Complete responsibilties for Branch Administration.
- Vendor Management and Asset Management
- Responsible for New Joinees Process.
- House-Keeping & Security Attendance.
- Co-ordination For Employee ID Cards & Visiting Cards.
- Courier Dispatch Management.
- Responsible for Car Booking, Train and Bus Bookings for Official Travel, Air Travel Co ordination with HO and Hotel Bookings.
- Responsible for all Customer Care Activities to be handled at Branch Level.
- Responsible for Operational Activities.
- Branch Administration and Financial Records.
- Providing Training to Operations and Sales
- Excellent Co-ordination with Team mates, Branch Manager.
Work Profile :
1. Administrations :
Responsible for Branch administration .
a. Branch Petty Cash Process .
b. Financial Asset Management.
a. Maintaining related MIS on daily basis.
b. Maintaining daily Muster Register of Employees,Timeout Register and Visiting Register
c. Daily reporting to Regional Manager.
d. Vendor Management.
e. Vendor Purchase Order,Vendor Request for Payments .
f. Maintaining monthly vendor cheques.
g. Joining process for New Joiniee.,system updates.
h. Ensure timely payment of all Inward Bills including Electricity and Water Bills, landlord and all vendors & Municipal taxes as applicable.
i. Resolving Queries in co-ordination with the concerned depts.
j. Security Guards Management and initiatives for Branch Security.
k. Security Contract.
l. House-Keeping Contract.
m. S & E ,Gratuity Act-Certificate displayed and Valid.
n. Location Specific Issues like Generator,Water Supply,Signage.
o. Stationary Stock Review.
p. Register Maintaining at Branch-Asset,House-Keeping,Incoming& Outgoing,Branch Opening & Closing timing.and Compliance related Registers.
q. Monthly Online Branch Certification.
r. Responsible for Branch Audit and Closure of Discrepancies :
s. Co-Ordination with IT Department and HR Department
2. Customer Services :
a. Customer request, Queries & Concerns related to Policy Renewal Calling & Customer timely resolution.
b. Managing EPABX .
c. Handling walk-in Customer having concern related to policy ,Reinstatement ,Account statement
d. Daily MIS.
e. Policy Servicing Request.
f. Online services for Customer queries.
g. Financial Advisor recruitment Kit,Process for online/Manual Exam.
h. Handling Customer care Requests, Queries and Complaint s. and to get resolved
Within TAT.
3. Operation Services.
a. Customer Policy Login ,Issuance & Pending requirement if from Underwriting.
b. Customer Medical Follow-ups(if Requirements as per Medical Grid.).
c. Login Acceptance on Pre-Verification call basis.
d. Vault Management.
e. EOD Process & Daily MIS Report for Login.
f. Policy despatchment Process.
g. Online Receipting Reinstatement of Policy.
h. Remittance & Retention.
i. Adhering Banking and Cash Management Process.
j. Branch Licensing Process for Financial Advisor.
k. Responsible for basic Underwriting to be handled on Branch.
l. Customer Dealth Claims Process.
m. Help-Desk resolution with TAT.
n. OTC Query to Customer.
o. Policy Servicing For Premium Reduction ,Policy Request and Fund Switch.
4.Cash Management :
A. Daily cash Management and MIS to Finance (EOD)
B. Cash in Hand Certificate & Cash Reconciliation Certificate.
C . Daily Cash Deposition to CMS and Banking Ack.
D. Maintaining Financial Management and Asset Management at Audit Requirement report
E .Annual Budgeting at Branch level Maintaining .
F. Quartely & Annually Report Maintaining in Financial Years.
G. Maintaining Vendor Management and Vendor Renewal process.
Solectron Centum Electronics Ltd.Service Partners of Nokia Customer Care,Nagpur (9th Jan’06 –31stMar’08 )
Working as Front Office and Customer Care Executive for Nagpur Branch
KRA’s
1. Responsible for all Customer Care Activities to be handled at Branch Level
2. Responsible for Operational Activities.
3. Branch Administration and Financial Records
4. Excellent Co-ordination with Team mates, Territory Manager
5. Responsible for reporting to Center Manager
6. Attending phone calls
7. Taking care of the visitors and customers, check in and out
8. Knowledge of courier despatchment.
Work Profile :
4. Operations :
t. Handling walk-in cutomers for repairing handsets
u. Responsible for customer front area and floor area
c. Responsible for handset Dispatch & Collection counter
d. Maintaining related MIS on daily basis.
e. Courier Dispatchment
f. Managing EPABX system
g. Managing attendance registers.
5. Customer Service
a. Handling Customer care Requests , Queries and Complaints and to get resolved
Within TAT
b. Collection and Updation of Reports in the System
c. Handling Channel Patner related queries
d. Updating and Training of new process to Customer care executive, Team mates
6. Strictly adherence of Internal Process Perspective
Education :
- MBA (Marketing & Finance) – 2005 First Class (70%)
C.P. & Berar E. S. College, Nagpur, Nagpur University
- B.Sc. (PCM) – 2001 Second Class (55.33%)
Anand Niketan College, Warora Dist : Chandrapur
- HSC 1998 First Class (62.33%)
Ordnance factory, Distt : Chandrapur
- SSC 1996 Second Class (58%)
Ordnance Factory, Chanda, Distt : Chandrapur
Project Undertaken in MBA
- Analysis of customer care services in “Reliance Infocom Ltd.,” for STD-PCO Section in Nagpur.
Other Projects
- Worked as a Customer Care Leader in Reliance Infocomm Ltd., Nagpur for 15 days. Launching of Reliance STD PCO in Nagpur
- Worked as an event coordinator for ADMAARK Inc. in “ TATA Carnival 04” organized by TATA Motors

Place : NANDED
Date :
KALYANI WANKHADE

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4271832
Date & Time : 19th Jun 2011 5:46 AM (UTC)
IP Address : 117.242.0.145
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Predicted Country : India