IL&FS Property Management Services Ltd Gurgaon : Front Desk Executive

[mskavi]

IL&FS Property Management & Services Ltd. Gurgaon : Front Desk Executive

Website: http://www.ipmslindia.com

Keywords: Reception Management

Designation: Front Desk Executive
Experience: 1 - 3 Years
Location: Gurgaon
Compensation:
Rupees 1,25,000 - 1,50,000
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Real Estate/Property
Functional Area: Secretary, Front Off, Data Entry
Posted Date: 05 Mar

Job Description:
. Handling EPABX system.
. Effectively Handling the Walk In clients and guests.
. Handling Logistics of the Office.
. Overall front desk co-ordination

Desired Candidate Profile:
. Good working experience on EPBAX System
. Excellent Communication Skills and Presentable Personality.
. Good knowledege in MS Office (Word, Excel) & Emails.
. Only Female Candidates can Apply.

Company Profile:
Estd in 1993, IPM&SL (IL&FS Property Mgt & Serl ) is wholly owned subsidiary of IL&FS. We provide end to end real estate services/solutions, the service bouquet comprising of Research & Advisory, Trasaction Mgmt Serv, Project Mgmt & Facilities.

Executive Name: Rashi Dua

Address:
4th Floor, AFL House,
Lok Bharti Complex, Marol Maroshi Road,
Andheri - East
Mumbai,Maharashtra,INDIA 400055

Email Address: cv@ipmslindia.com

Telephone: 9899886353

Reference ID:
IPMSL/FDE/DELHI

Keywords: Reception Management

[Guest-IJT]

Name : prabhawana
Email : prabhawana AT gmail.com
Designation / Skillset : Customer service manager

Resume :

Seeking middle level assignments
Finance/ Operations & Banking Operations
Offering over 2 years of leadership contribution in the field of :
- Strategy Planning - Branch Operations - Recovery
- Client Relationship Management - Team Management - SARFAESI
A proactive leader and planner with expertise in identifying key accounts, managing portfolio, expanding client base for augmenting turnovers and achieving desired targets/goals. Skilled in analyzing current credit data and financial statements of individuals or firms to determine the degree of risk involved in extending credit or lending loans.
A strategic planner with proficiency in devising strategy for collection and recovery from clients against Loans and Advances after providing advice on the various payment options. Proficient in heading all aspects of collection operations, policies and procedures. Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills.
CORE COMPETENCIES
Business Skills
- Strategy Planning : Formulating business strategies and strategic utilization and deployment of available resources to achieve organizational business objectives. Setting up branch operations with key focus on bottom line profitability by ensuring optimal utilization of available resources.
- Operations Management :
- Risk
- Allocation of cases, capacity planning, ensuring field visits, curtailing flow rates and normalization of delinquent accounts.
- Devising and effectuating risk policies & managing wide risks and implementing effective mechanisms to mitigate the same.
- Scanning documents to avoid frauds and skips by minimizing the losses & implementing recovery strategies in case of payment defaults.
- Customer Relationship Management :
Enhancing customer satisfaction matrices & monitoring customer complaints. Building and maintaining healthy business relations, ensuring maximum customer satisfaction. Consulting with customers to resolve complaints, verify financial and credit transactions.
- SARFAESI
Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest- A legal tool for recovery, possession and auction of secured assets.
EMPLOYMENT SCAN
Since Sep’08 with ICICI Bank Ltd., Jaipur
As Customer Service Manager
Key Deliverables :
- Handling all types of general banking transactions ,CASA , Loans , trade and other queries of
Customers through finnacle and other banking Software’s, handling retail banking operations
Includes TD, Saving accounts, current accounts, Trade services, corporate banking, office accounts.
- Taking care of all type of front desk queries , also taking care of verification of cash and other
Finnacle entries
- Generating leads for CASA, Trade , Loans , FD and LI and other fee generating products and also
Assuring Float targets.
- Managing a team of ten outsourced employees.
- Taking care of all process based activities through team of outsourced employees, activities including MIS Management, vendor management, Allocation, Audit, billing, RCU, DRE mapping, deliverables, settlement process, agency handling and lien marking, etc.
- Organizing VSTS (Vendor Staff Tracking System) which includes RCU, ID cards, agency management of approx 100 agencies (i.e. agency recruitment, agency empanelment, RCU, termination, etc).
- Handling settlement process for delinquent accounts including customer interaction, waiver initiation and full & final settlement.
- Monitoring Auto Debit and Lien Marking Process by using various banking software in order to track alternative bank accounts, achieving AD target of Rs. 1.05 crores (in EMI) per month.
As a Debt Manager (450+ SARFAESI)
Key Deliverables :
- Formulating delinquency portfolio of Rs. 4 to 5 Crores per month.
- Resolving chronic cases through collection tools (Counseling, Legal Notices, Dunning, Sec138, Pre LRN, Lok Adalat, 13 (2), 13 (4) notices).
- Managing of teams (Agency and In-house).
- Coordinating with different verticals within ICICI Bank.
- Identifying and tracing Fraud and Skip cases in order to minimise NCL.
- Handling service issues of delinquent customers.
- Using different software (I-View, FINNONE, CMI, VSTS, CLS, etc.) for analyzing statement of Loan/ Bank A/c, foreclosures, bills of vendors, etc.
- Handling DRT cases as a representative of ICICI Bank.
- Taking possession of properties and taking care of auction of possessed properties.
As a Branch Credit Manager
Key Deliverables :
- Sanctioning & disbursing loans to customers by taking into account the following points :
o Customer’s profile, income, eligibility, nature of business, previous track of financials like banking, previous loan tracks, CIBIL reports, property details, FOIR, LTV, current rates on loans against property & personal discussions, etc.
PROJECTS & TRAININGS
Organization : BSL Suitings.
Duration : 2 Weeks.
Designation : Cost Trainee.
Description : Analysing of Balance Sheet & Financial Ratios.
Organization : District Industrial Study, Ernakulam.
Duration : 2 Weeks.
Description : Study of Business Development opportunities in District Bhilwara.
SUMMER INTERNSHIP
Organization : Inter Alliance Pvt. Ltd., New Delhi.
Duration : 7 Weeks.
Description
- Studying of Financial Module, financial engineering of the co. especially for recruitment services and preparing project report & presentation.
Organization : EMPI (New Delhi) & Fordham University (New York).
Duration : 4 Weeks.
Description
- Learnt about basics of Micro Finance, the way it works in India, visited prominent MFIs , NGO’s.
- Conducted a series of lectures from skilled people of this area like Sambodhi, ICICI SHG, IDBI, CRY, etc.
- Executed project report & presentations (individual & group).
ACADEMIA
- NCFM from National Stock Exchange, India, NSE. (Module includes : Financial Market, Derivative Market & Security Market.) in 2008.
- PGDBM in Finance with ERP & Supply Chain Management from EMPI Business School, Delhi, AICTE, Govt. of India (HRD) Approved. Secured 76.20% in 2008.
- PGDCWA (Cost & Work Accountancy) from MLV Govt. College, Bhilwara, MDS University Ajmer. Secured 65% in 2006.
- B.Com. from SMM Girls College Rajasthan, MDS University Ajmer in 2004.
- XII from Mahila Ashram Sr. Sc. School, Bhilwara, RBSE in 2001.
- X from M.S.S School, Bhilwara, RBSE. Secured 71% in 1999.
OTHER ACCOLADES
- Received Certificates for the following :
o EMPI Merit Awards of Appreciation for ‘General Fitness for Profession in Mar ‘07.
o Appreciation and Thanks for ‘Commitment, Dedication and Extended hours of hard work’, at International Digital Library Convention, ICI, New Delhi.
o 2nd runner up athletics in sports week EMPI.
o Participated in Women Cricket Association Rajasthan.
o Functioned in EMPI’s promotional activities held in jaipur (also worked as a Scorer in the quiz).
EXTRA-MURAL ENGAGEMENTS
- Active member of Placement Committee for the batch of ‘06 to ‘08.
- Acted as the Placement Secretary for the batch of ’06 to ‘08.
- Won many drawing competitions like Rotary, Leo Club at school and college level.
- Involved in the following:
o Organizing committee of the Annual Convocation, Feb‘07.
o Organized and participated in college cultural programs.
o Management committee of International Digital Library Convention 2007 New Delhi.
o Management committee of Jaipur trip for promotional activity of college.
o Member of National Student Union of India.
o Commerce Vice President NSUI ‘02 to ‘04.
o Member of Women Welfare Association Mahila Prakoshth.

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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4259206
Date & Time : 16th Jun 2011 2:25 AM (UTC)
IP Address : 115.240.107.161
Browser Info : Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0)
Predicted Country : India

[Guest]

RESUME
Anandarooban.S
Email : anandarooban92 AT gmail.com

OBJECTIVE
- To seek a position to utilize my skills and abilities in an organization that offers professional growth
while being resourceful, innovative and flexible.
QUALIFICATION HIGHLIGHTS
- Excellent organizational skills; equally effective in working independently
Highly self-motivated, self-starter and a team player
- PROFESSIONAL EDUCATION
DME from MAM college of polytechnic
S.S.L.C. in K.A.P Visvanatham Higher Secondary School.

EXPERIENCE
- Worked as a vediocon mobile sales and collection company
Aircell collection in Kv Agense