V-Trans (I) Ltd. Delhi : Customer Support Executive

[mskavi]

V-Trans (I) Ltd. Delhi/NCR : Customer Support Executive

Website: http://www.vtransgroup.com

Keywords: Customer care, support, customer service

Designation: Customer Support Executive
Experience: 2 - 5 Years
Location: Delhi/NCR
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Courier/ Transportation/Freight
Functional Area: Secretary, Front Off, Data Entry
Posted Date: 06 Mar

Job Description:
To attend and make calls to customers.
To interact with Customers and solve the problems;
To make periodical reports on complete history.
To be able to analyse Customer complaints.
To interact with various branches.

Desired Candidate Profile:
Excellent communication skills.
Good knowledge in MS office and internet.
Relevant Experience, preferably in logistics/ express/ cargo company.

Company Profile:
High Performance & People Oriented, Leading company in Transport Service, Xpress and Logistic industry with 8 Regional Offices and above 325 Branches all over India. Having focused on Customer Care and sustaining long-term relationship with clients

Address: Not Mentioned

Telephone: 011-25115615

Keywords: Customer care, support, customer service

[Guest]

ARVIND SINGH
Email : ashusingh0943 AT gmail.com
________________________________________
Objective :
To pursue a challenging career that allows me to utilize my knowledge and skills and enriches my career with innovative approaches and creative thoughts this will contribute to achieve my professional as well as personal goals.
Want to be associated with a progressive organization and to be the integral part of the team that works towards the growth of the organization.
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Profile :
„X A competent, highly motivated and dynamic professional with a successful track record in driving the overall operations entailing.
„X Sincere, hard working and dedicated to maintaining high quality standards, systems and team morale/ motivation.
„X Result oriented responsible professional with a matured approach and able to make an effective contribution to the performance of a team with good leadership and motivating capabilities.
„X Technical and professional abilities for team to enhance superior quality work. Adept in creation and implementation of novel ideas with progressive approach.
„X Demonstrated capabilities in observing technical methodology to perform assigned tasks.
„X Multilingual with proficiency in Hindi, English
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Professional Qualification
„X Six Month¡¦s DCA from CCT Center Mahipalpur, New Delhi
„X Computer Basic : MS Office (MS World, MS Excel, PowerPoint, MS Access) & Basic Knowledge of Internet.
„X O/System : Win98, Win2000 Professional, WindowsXP
„X
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Professional Experience
(I).Two Years worked in TCI (Transport corporation of India Ltd) as an Operation Assistant.
(II).I am working in DTDC COURIER & CARGO LTD.Till Time.
(CS)
„X Responsible for maintaining highest standards of customer service giving preference to customer satisfaction & promptly resolving problems & concerns of customers.
„X Responsible for tracking dockets and making the calls to branches
„X Maintaining the call register on a daily basis.
„X Maintaining records for General & Damage Complaint Reports
„X Making PPT`s and Analyzing the business growth.
(Domestic Operations)
„X Incoming - Receiving Incoming Load from Hub to Branch, and handover the Same to field staff after making its incoming report in System with The of help of company software.
„X Outgoing - Dispatching the entire load Branch, with the help of company software which being picked by our field staff from Credit Customers.
„X Monitoring - Watching all Operational function for on time Delivery & Picked Of each consignment and special attentions for the major customer Like Indian Railways Catering and Tourism Corporation Ltd.
(International Operations )
„X Import ¡V Customs Clearance of the import shipment and handover the same to field staff after making its incoming report in System with the help of company software.
„X Export - Dispatching the Export Load through various Co loaders, update them in the system with the help of company software which being picked by our field staff from Credit Customers.
„X Monitoring - Watching all Operational function for on time Delivery & Picked Of each consignment.
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Academic Qualifications
„X Bachelor of Art from B.B S.Degiree Collage. Allahabad in 2008.
„X Passed 12th from UP Board, Allahabad in 2005.
„X Passed 10th from UP Board, Allahabad in 2003.