www.amazon.com Development Centre Pvt Ltd Chennai : Process Expert

[deepika]

Amazon Development Centre Pvt Ltd
http://amazon.com


Keywords: Level 2, Subject Matter Expert, Team Leader, Operations, Process Expert, non voice, voice, BPO, KPO, content creation

Company Profile
Amazon.com, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon.com in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in the United Kingdom, Germany, France, Japan, Canada, and China (Joyo.com) and maintain over 25 fulfillment centers around the world which encompass more than 12 million square feet.
In 2000, Amazon.com began to offer its best-of-breed e-commerce platform to other retailers and to individual sellers. Now, big-name retailers work with Amazon Services to power their e-commerce offerings from end-to-end, including technology services, merchandising, customer service, and order fulfillment. Other branded merchants also leverage Amazon.com as an incremental sales channel for their new merchandise; you can find products from top retailers across our retail site. Finally, independent software developers also derive value from the platform--through Amazon Web Services--by building profitable applications and services that cater to Amazon.com customers and sellers.

Process Expert

Experience:
1 - 4 Years
Location:
Chennai
Education:
UG - B.Com - Commerce;B.Ed - Education;B.Pharma - Pharmacy;B.Sc - Any Specialization;B.Tech/B.E. - Any Specialization;BCA - Computers;BDS - Dentistry;BHM - Hotel Management;BVSC - Veterinary Science;Diploma - Any Specialization;LLB - Law;MBBS - Medicine;Other Graduate - Any Specialization

PG - Any PG Course - Any Specialization;Post Graduation Not Required;CA;CS;ICWA;Integrated PG - Any Specialization;LLM - Law;M.A - Any Specialization;M.Arch - Architecture;M.Com - Commerce;M.Ed - Education;M.Pharma - Pharmacy;M.Sc - Any Specialization;M.Tech - Any Specialization;MBA/PGDM - Any Specialization;MCA - Computers;M.S/M.D - Any Specialization;MVSC - Veterinary Science;PG Diploma - Any Specialization;Other

Industry Type: Other
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 16 Sep


Job Description
Under general supervision, act as a lead for a specific process team that performs variety of tasks in populating / procuring content for the product catalogs on the Amazon Web Site. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.
a. Process Documentation
b. Process Improvement
c. People Management
d. Team Quality Standards
e. Meeting of Deadlines
f. Team Productivity
g. Develop, maintain and ensure usage of Requirement Bank & Knowledge Bank
h. Analysis & Reporting
i. Understand & document training needs
j. Regular review calls / meetings with Team Managers

Desired Candidate Profile
Under general supervision, act as a lead for a specific process team that performs variety of tasks in populating / procuring content for the product catalogs on the Amazon Web Site. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.


Executive Name:
Vidya Lakshmi

Address:
Not Mentioned

Email Address:
karthicc@amazon.com

Telephone:
Not Mentioned

[Guest]

RESUME

Selvaraj Venkatesan

selvarajvenkatesan.90 AT gmail.com

CAREER OBJECTIVE
To work in a challenging environment and constantly update, adapt to changing technologies and contribute effectively to the development of the organization.

SUMMARY
Excellent learning aptitude for new technologies
Comprehensive problem solving abilities, excellent communication skills
Ability to work independently and in a team environment
Good in planning and execution


Educational Qualification :
B.Sc(ISM) in SIVET College (Madras University).

SKILL SET
Packages : MS OFFICE

WORK EXPERIENCE :

Worked in SUTHERLAND GLOBAL SERVICES as Sr Technical Support Executive From Nov2010 to April 2011

Worked in TCS as Customer Support Executive From Jan 2009 to March 2010.
Worked in SUTHERLAND GLOBAL SERVICES as Sr Customer Support Executive from Aug 2007 to Nov 2008.

Worked in Emptorconics Solutions Pvt Ltd From Dec 2006 to May 2007.

[Guest-IJT]

My self Kapil Vispute. I reside in Vashi , I have completed my commerce graduation in 2003 then after I have 6 year experience with telecom and International company.
I have dream to create my career in finance.
RESUME

Name : - Kapil Vivekanand Vispute
Vashi 400 709
e-Mail :- kingkap AT gmail.com

Objective :-

To put my potentialities to strive for an excellence as an individual and to work for the growth of the organization as a team member.

Summary of Work :-

Currently Work as a Associate for United State Health Care Process .
Over all 6 Years Of experience in Telecom and BPO Industry .Have around 1 year experience
as a front office executive with Reliance BPO.
Have around 1.6 years experience in Billing in the Telecom industry. Handled various roles in Billing & Back-End Operations. Have a flair for Process Automation and Computerization., Have a good Analytical , Presentation Skills.

Technical Skill

Proficient in MS office. Experts level knowledge of MS – Excel.
Hands on exposure to OSS application from leading vendors including CRM, Arbor, Clarify13.1, Clarity , Citrix.

Education

1) B.Com Degree from NMU University in 2003
2) XII Commerce from NMU University 1998
3) X from Pune board 1996
4) Pursed Course In DNIIT (II) Sem (Year 2001) ,IT (Year 2000) , Computer Accounting (Year 1999)

Work Experience
Present Job Details :
Period : July 2010 – 25 Jan 2011

INVENTURUS KNOWLEDGE SOLUTIONS , MULUND

Inventurus Knowledge Solutions (Inventurus) is a leading global provider of Revenue Cycle Management (RCM) services to the US healthcare provider market.

Designation : Associate

Work Summary :

Claim submitted to the payers A/C thru patients and transfer to the off shore team to process for further.
Handling Internal Audit for Bill Cycle and Patient pay.

Annual Package : 1,75,000 P.A. + Incentives

Work Experience

Previous Job Details :

Period : Oct 2009– 9 July 2010

INTELENET GLOBAL SERVICES PVT LTD. NAVI MUMBAI

Intelenet is a leading provider of multi-faceted business process outsourcing (BPO) solutions to effectively balance cost management with superior service.
Designation : Associate
Work Summary :
- Claim submitted to the payers A/C thru patients and transfer to the off shore team to process for further.
- Responsible for day to day eMails and escalated issues.
- Posting a cash with in SLA

Annual Package : 1,51,000 P.A. + Incentives

Previous Job Details :

Period : June 2006 – Oct 2009

RELIANCE INFOSTREAM PVT LTD NAVI MUMBAI

Reliance Info stream Pvt Ltd is the BPO Center of Reliance Telecom service provider ,which handle all over India’s clients of Reliance Telecom Industry

Designation : CIE (Customer Interaction Executive) in Broadband Network Back office

Work Summary :

- Escalate the customer (like Wipro , Satyam ,Infosys,Icici Bank etc) complaint regarding Leased line ,Dedicated Internet Access,L3VPN,IPVPN,Mpls VPN, IPLC to concern NOC department and field team .Resolve the complaint with coordination of National NOC ,field Engineers and Service Assurance Manager’s of concern circle within SLA.

Annual Package : 1,14,000 P.A. + Incentives

Previous Job Details :
Period : Oct 2004 – April 2006
TATA TELESERVICES (I) LTD MUMBAI
Tata Teleservices (I)Ltd (Formerly Hughes Telecom) is one of the leading Telecom Providers in India providing Services in Basic Telephony , CDMA Mobiles , ISP and other Data Products under the Tata Indicom Banner .

Designation : Bill Printing Executive (Bill Printing and Revenue Assurance Department)



Work Summary :

- Responsible for processing the FMT file of entire Maharashtra Circle into PS files
- Responsible for keeping MIS of printing cycle wise for costing and Customer Services requirement
- Printing of Bills with in the TAT of 48 Hrs
- Also handles bill Despatch and Returned Activity Process when required
Annual Package : 84,000 (Eighty four Thousand ) P.A.

Previous Job Details :

Period : Oct 2003 – Sept 2004
DUBARIA COMPUTERS FORT MUMBAI
Dubaria Computers is a remanufacturing of Printer Cartridges and export his products. Dubaria Computers Located at Tamarind lane , Fort ,Mumbai

Designation : Office Administrative

Work Summary :

- Maintenance Of Bank Book
- Maintenance Of Cash Book
- Preparation Of Sales Invoices.
- Preparation Of Salary Statement Of The Employees
- Day To Day Correspondence With Debtors, Creditors, Govt Offices.

Annual Package : 60 , 000 (Sixty Thousand) P..A.

- Mother tongue : Marathi
- Languages Known : Marathi , Hindi , English

CONCLUSION :
I here by declare that all the information given above is true and clear to my knowledge and if found wrong or any stage can result in cancellation of my application for the same post.

Signature

[Guest]

M. Saranya
saranmis.mrsk AT gmail.com
CAREER OBJECTIVE
To work in a challenging environment and constantly update, adapt to changing technologies and contribute effectively to the development of the organization.
SUMMARY
Excellent learning aptitude for new technologies
Comprehensive problem solving abilities, excellent communication skills
Ability to work independently and in a team environment
Good in planning and execution
Educational Qualification :
B.Sc(comp.sci)in nazareth college of arts & science in the year 2009 (Madras University).
SKILL SET
Tally version in 9.0
Basic typewriting
WORK EXPERIENCE :
Worked in DATA MARK PRODAPT AS A DATA PROCESSOR FOR 10.
Worked in MUTHOOT FINCORP AS A CUSTOMER SERVICE EXECUTIVE FOR 3 MONTHS.

[Guest]

Prabavathi venkatesan
Email : Prabavathivenkat AT gmail.com
Designation : Financial Analyst
Strengths
Highly motivated professional
Can work independently and can learn new technologies on my own.
Good team player.
Have strong analysis, communication skills and abilities to work under stress and meeting deadlines.
Skills
- SAP (System Application and Products in Data processing)
- Tally ERP in GENESIS – ‘A’ GRADE – 97%
- ‘C’
- Windows XP, 2000, MS-DOS
- English Junior – First Class
- Prathmic – First Class
Certifications
- COMPASS (SAP) training
Batch ID : 32ECECO-29Apr11OT
- FMO training on June -2011
- PR (Purchase Requisitions) on Sep – 2011
Spoken Languages
- English
- Tamil
- Kannada
4.9 years of experience in direct finance, Senior Processor- Finance Analyst.
Using the following technologies :
SAP (System Application and Products in Data processing - Version 7.1), Tally in GENESIS – ‘A’ GRADE – 97%, ‘C’, Windows XP, 2000, MS-DOS, English Junior – First Class, Prathmic – First Class
Education :
- Pursing ACS-Accounting company secretary (Inter) –Aug 2011.
- Pursing CA ( Charted Accountant) – CPT
- M.Com., (Master of Commerce) Govt. Arts & Science College for Women, Bargur- Nov 2007.
- B.Com., (Bachelor of Commerce)
University of Madras – Oct 2003
- D.C.A (Diploma in Computer Application)
at Fourgeal information Technology
Work Experience :
- Working As a Senior Processor in Hewlette Packard at Chennai from Sep 6th 2010 to till date.
- Worked As a Accountant in Admin Section, SJS enterprises at Bangalore for one half year (2008 – 2010). I was handled bank data’s – Bank reconciliation, Payment, Bills, Cash flow statement, Commission, Provision statement preparing , Party statement reconcile & Purchasing.
- Worked As a Accounts Assistant cum Customer Care in Admin Section, Aircel -Minnal Cell Communication at Krishnagiri for one year (2004 – 2005).

Academic Project Details :
Title : The Tender Performance of Sago serve.
Period : 6 Months.
Team size : 1 Member.
Client : Sago serve, Salem.
Project Profile : The aim of this project is to improve productivity in the tapioca cultivation of ago and starch industry, thereby the economic condition of tapioca cultivators and sago starch manufactures. The aim for increase in productivity in the tapioca based industry and disseminate market intelligence to its members.
Findings : 1.The sale of sago shows an upward trend for past 10 years. It is favorable Situation for the sago manufactures. 2.The correlation co-efficient and hypothesis shows that there is positive relationship between production and sales. Accordingly if demand increases, production also increases then simultaneously. 3.In chain index method, the prices are analyzed for 5 years.
Conclusion : 1.Sago serve acts as a good intermediary between members and merchants.2.It offers good marketing environment to them.3.It serves great services to a society.
HANDLING IN HP :-
- IC- Billing (Inter Company Billing) with SAP (Compass) 7.1 SD module
- BCRS – Business Continuity Recover Service is End to End process with SAP (Compass) 7.1 SD and MM module.
HANDLING IN ACCOUNTS :
Payments, Collection, Bank Reconciliation, Rejections, Bills entering (Journals), Purchase, ‘C’ form collection, Commission, Provision, Day to day activities, Esi, Pf, Cash flow statement, Bank works and wire transfer foreign payments and party reconciliation, Petty cash etc
About Myself
Strengths
- Good communication skills
- Smart worker
- Setting goals and trying to achieve it
- Good leadership quality
- Punctual, Proactive
- Good learner
- Strong work ethics
Career Goals
- To take up a challenging career in Accounts/Commerce department in a stimulating environment where I could nurture myself into high caliber professional while working in tandem with the company's goal.
Hobbies and Interests
- Reading books
- Listening to music
- Painting