www.cetana.com eSolutions Pvt Ltd Delhi/NCR : CRM systems Reporting

[Admin]

Cetana eSolutions Pvt. Ltd. Delhi/NCR : Reporting Manager
cetana.com

Website: http://www.cetana.com

Keywords: CRM systems, new reports / report enhancements

Designation: Reporting Manager
Experience: 2 - 4 Years
Location: Delhi/NCR
Compensation:
Rupees 2,00,000 - 4,00,000
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 15 Feb

Job Description:
1. Work with Senior Management to develop adhoc and scheduled corporate, marketing, sales and other reports as may be necessary.
2. Uses appropriate company and vendor software and online systems to compile data and generate internal reports. Distribute to the appropriate users.
3. Gather user requirements for new reports and enhancements to existing reports. Interpret needs and design/enhance reports to meet end user expectations.
4. Test all new reports/report enhancements to ensure accuracy/integrity of data prior to releasing reports to the end user.
5. Standardize report formats. Automate report process where possible.
6. Update reports as needed – weekly, monthly, quarterly, etc. Ensure that reports are accurate and run in a timely manner. Export data from CRM systems; run reports.
7. Strong data presentation of reporting data using reports, charts, and graphs.

Desired Candidate Profile:
1. At least 2 year’s related experience supporting management with strong technical skills using Excel, Word, and Powerpoint and other software tools and applications as necessary.
2. At least 3 years experience working for an Internet or online based business.

Company Profile:
Cetana eSolutions (a subsidiary of Vikarta, Inc. headquartered in California, USA) is passionate about providing innovative solutions that meet the challenges of the fast growing and exciting vacation rental industry.

With focus on technology, distribution and marketing, Cetana eSolutions sets standards in the vacation rental industry to improve the industries ability to compete within the overall lodging and travel markets. At the same time, the company recognizes the unique nature of vacation rentals and provides solutions to enhance the attributes of vacation rentals that endear them to travelers.

Executive Name: Manmeet

Address:
Not Mentioned

Email Address: careers@vikarta.com

Telephone: Not Mentioned

Reference ID:
CT_RA

Keywords: CRM systems, new reports / report enhancements

[sumantsaxena]

I want to apply for this position.Kindly Contact me.


Regards.
sumant saxena
Delhi.
91-9654209886

[Guest-IJT]

Name : SOUMI DE
Email : soumilive AT yahoo.com
Designation / Skillset : accountant
Respected Sir/Madam,
I am enclosing a complete job application, my certification.I think that my interests and credentials match with the requirement you are having.
For 13 years 1 month I have worked with as a senior accountant & cashier.I equipped myself with all accounting functions.The functions includes accounts receivable, accounts payable, billing and providing administrative support to the management.I have to report the CFO directly.
I come from English Medium background & I am having the knowledge of TALLY ERP9,Internet,MS Office packages LATEST VERSION,HTML,DHTML alongwith an accounting software package which help me in an excellent representation of my work.I am also having 30 w.p.m in computer.I am looking out for the new opportunities in the same field though I am enjoying my present job.
Awaiting for your reply
Sincerely
Soumi De

Resume :
Assignments in Finance & Accounts / Fiscal Laws along with Taxation at Source/Comparison of Cost & it’s Analysis /Capital Market overview along with NCFM certificate / Delegation with Stock Exchange Control Accounts Reconciliation
CAREER OBJECTIVE :
The objective of my life is to explore and learn new thing and try to implement a good part of the knowledge in my life day to day and in to my profession, it is to secure a position where my qualities of a fast learner and the ability to take on new challenges can be used
PROFESSIONAL SYNOPSIS :
13 years’ 1 month of experience in the areas of Finance & Accounts, Revenue & Cost Analysis,Team Management.Proficiency in designing and implementing systems.Negotiable skills in liaising with regulatory authorities like Service Tax & TDS e-filling.
FOCUS ORIENTATION
Objective :
My main objective is to associate with an organization that provides me an opportunity to demonstrate my skills and improve my knowledge and be a part of team that works dynamically towards the objectives of the organization.
Finalisation of Accounts
1. Monitoring the books of accounts along with Branch Accounts. Regrouping the Different Branch account in tabular form for Final accounts.
2. Reconciliation of Stock Exchange control Accounts.
3. Implementing systems, procedures & manuals for preparation & maintenance of statutory books of accounts & financial statements, ensuring compliance with statutory requirements, like TDS, S.TAX ,STAMP DUTY for different States.
4. Evaluation & Integration of internal control systems with Analytical Skill
Finance & Taxation
1. Service Tax Payment through E-Net, Cenvat Credit by following the new STAX rule, TDS payment & calculation according to the I.T act.
2. Calculation & payment of Stamp duty for different states
3. Provide specialized and general analysis, support in various accounting areas including Cash, Accounts Receivable, Accounts Payable, Payroll & General Ledger maintenance.
4. Various monthly account reconciliations.
5. Prepare routine standard payment, receipt & journal entries and supporting documentation along with monthly postings.
6. Assist in the preparation of year end audit requirements by preparing the year end Balance sheet analysis & schedule as per schedule VI .
ORGANISATIONAL EXPERIENCE
-------------------------------------------------------------------------------------------------
ACME HOSIERY PVT LTD. – FROM MARCH 2011 TILL DATE
-------------------------------------------------------------------------------------------------
(Manufacturer & Exporter of all type of knitted garments ranges from Mens wear, Kids wear and Knitted Accessories from 1985)
Senior Accounts Officer, Head Office, Kolkata
REPORTING PERSONNEL
- DIRECTOR
ROLE :
1. Prepare financial management reports
2. Resolve accounting discrepancies and irregularities
3. Ensure accurate and appropriate recording and analysis of revenues and expenses
4. Review the financial records, collect and report writing
5. Supervise and manage the daily activities of the Vendor Management Accountant
SHRIRAM GROUP COMPANIES – SHRIRAM INSIGHT SHARE BROKERS LTD,From Dec 2004 To Feb’2011
(Engaged in Share Trading, Cash, Derivatives & Commodities & Distribution Business, Truck Financing, Retail Finance & Real Estate)
Accounts Officer, Head Office, Kolkata

REPORTING PERSONNEL
- C.F.O & A.G.M. Finance
ROLE :
1. Working with a team of 50 persons in Corporate Accounts and Backoffice for Finalisation of accounts, Segmental Review, MIS(Cost & Profit-centre wise),Statutory & Limited Review Audit with G.D Apte & Co.(Mumbai)
2. Maintenance of Minimum bank interest burden by regular follow up for Internal generation of fund, Loan Repayment, Loan Interest Calculation and subsequent payment to the bank & to the group & Spread on Loan Fund Analysis.
3. Dealing with Service Tax & New Service Tax rules for Stock Broker / Banking & Financial services / Business Auxiliary services.
4. Group accounts Reconciliation, Standard Payment , Journals & Payroll processing
5. PF /ESI calculation & Reconciliation with HR
AJOY HOSIERY MANUFACTURING (P) LTD. ( May’98–Nov’04 )
( ENGAGED IN EXPORT , IMPORT & MANUFACTURING OF ALL KINDS OF HOSIERY KNITTED FABRICS & READYMADE GARMENTS , ANNUAL TURNOVER AROUND 7 CRORE )
REPORTING PERSONNEL
- DIRECTORS
Role :
1. Payroll & Cash Management
2. Vender Analysis
3. Monitoring of vender ageing
4. Monitoring & Reconciliation of PF, Professional Tax, E-TDS & filling of Return thereto.
5. Debtors & Creditors Appraisal & Ageing Analysis
PROFESSIONAL QUALIFICATION & EDUCATION
1. 10 from BHARATIYA BIDYA BHAVAN securing 65.2% marks
2. 10+2 from BHARATIYA BIDYA BHAVAN securing 70.4% marks(BEST OF 5)
3. B.Com (Hons),C.U. in 1999 from CALCUTTA UNIVERSITY securing 2nd Class marks
4. MICROSOFT EXCEL Latest version
5. Certificate Course in INFORMATIOIN TECHNOLOGY & C,C++,FOXPRO from CMC
6. Certificate Course in HTML,DHTML,JAVA from SSI
7. Capital Market Basic Module of NCFM in 2010
8. TALLY ERP 9 FROM ICA in 2010
9. Pursuing INDUSTRIAL ACCOUNTANT course from ICA.

-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4321351
Date & Time : 2nd Jul 2011 4:43 AM (UTC)
IP Address : 115.187.33.13
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.6; .NET CLR 1.1.4322; InfoPath.2; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)
Predicted Country []: India

[Guest]

PRADYUMNA KISHOR PARIDA
E-Mail : paridapk44 AT yahoo.com
PROFESSIONAL SUMMARY
- SAP-CRM Functional Consulting with more than 3 years experience in CRM 6.0 & 7.0 since June 2008.
- Motivated Intrapreneur recognized for combining program excellence, disciplined attention & integrity to achieve immediate and long-term objectives on implementation & support of SAP-CRM projects.
- Excellent Customer interaction abilities & Management skill on Diverse Cultural Understanding to coordinate cross-functional managers across different geographies with multiple vendors to deliver end to end business solutions on SAP-CRM .
- Proactive, Enthusiastic MBA-educated Professional with more than 14 yrs experience in Managing Customer Relationship, Marketing, Sales, Distribution, Business Development , Product Promotion, Training & Recruitment in Pharmaceutical companies on various capacities.
- Regional Sales Manager with Comed Chemicals Ltd.July’06-May’08; Managed the activities of 4 Area Sales Managers & 20 Sales Executives for entire Orissa.
- Accredited for Product launching & making immensely popular and profit making brands in the market.
- Area Sales Manager with Comed Chemicals Ltd, Dec’02 – July’ 06; Credited with Chairman’s Award as top ASM Achiever in the country many a times & a Trip to Singapore for family.
- Territory Manager in Medley Pharmaceuticals from July’93-Dec’02, Rewarded with exclusive CHAIRMAN’s AWARD & Star Club Award with number of Gold & Silver medals over the period.
- Objective is to position myself as an integrated SAP-CRM functional consultant with the right knowledge, skills and attitude required to drive key SAP-CRM implementation projects efficiently and effectively, where TIMEFRAME, PROFIT & GROWTH becomes key factor in order to achieve the sustainable competitive advantage for the organization.
ACADEMIC ACHEIVEMENTS
MBA (Marketing) NORTH ORISSA UNIVERSITY, ORISSA 2006 Topped Institute with 76%
- Leadership & Strategic Thinking : Weighed the impact of strategic leadership of different sectors.
- Strategy Formulation : Formulated Vision, Marketing & Operation strategy for Orissa Market of Med Manor Organics, Hyderabad;
A Pharmaceutical company with a turnover of 60 Crores.
- Competencies Gained Through MBA :
* Competitive Analysis * Positioning Strategies * Leadership
* Niche Marketing * Corporate Strategy * Intrapreneurship
* Market Entry Strategy * Global Strategy
* Product Development
- Trained exclusively as a Master Trainer of Soft Skill on Attitude, Motivation, Time Management, Effective Communication, Grooming, etc. by Britt World Wide Inc., USA.
PGDCA NIIT 1991
B.Sc. (Phy, Chem, Maths & Electro) Stewart Sc. College/ Utkal University 1990
PROJECT DETAILS
Project Description : 2
1) Client : AL-Futtaim, UAE April 2010 – till date
Team Size : 10
Role : Team Member (Implementation and User support)
Environment : SAP CRM 7.0
Client Profile : UAE giant AL-Futtaim, is a sure-enough name on diverse business in Gulf, established itself regionally as an integrated commercial, industrial and services organization since 1930. Al-Futtaim operates with more than 40 International brand leaders & dominates many market segments in most of the Gulf countries, Pakistan & Europe .AL-Futtaim is in the business of real estate & Space Leasing for Commercial Complex with Mark & Spencer, the UK Retail chain giant. Mark & Spencer has the expertise in Customer care & service. Hence, M&S shouldered the responsibility of providing all service & data required for the customers & their employees. Al-Futtaim group is also attributed to a business approach that combines the ability to change with traditional values of Integrity; Quality Service & social responsibility defines the core business philosophy. This linked with groups’ belief in decentralisation, functional autonomy & authority to the operating Company as well as flexibility to the employee with clarity on sense of responsibility.
Responsibilities/Contributions :
- Understanding and analyzing the client’s business process.
- Conceptual understandings of the business process & map it with SAP CRM functionality.
- Challenges like maintaining customers’ employee & their family members’ data , Medical, Insurance,
their day-to-day activity.
- Configuration of Customer Employee Data.
- Configuration & edit of various BP Relationship viz. Dependent Data.
- To be able to track customer employee movement across different departments.
- To be able to maintain the history of the employee in terms of movement across different departments.
- To be able to assign & deassign BP relationship.
- Enhanced Marketing & Service Structure, Division & Distribution Channel as per required hierarchy.
- Various reports, both in & out ; Marketing & Sales related activities.
- Configured different Campaigns.
- Configured Marketing Attributes like, Age, Hobbies, Salary, OTC Sales, Annual Turnover & assigned to BP
- Maintained Data Source for Segment Builder , specially ELM
- Configured Product proposals, especially Up sale, Down Sale & Top sale Products.
- Configured IBase
- Configured Service Order
- Customized Service Contract with SLA
- Configured Complaint & Return document for Credit memo & Debit memo
Project Description : 1
2) Client : Novartis Pharma AG June 2008 – March 2010
Team Size : 08
Role : Team Member (Implementation & Support)
Environment : SAP CRM 6.0
Client Profile : Novartis Pharma AG, headquartered in Basel, Switzerland, is world’s number 4 company in Pharmaceuticals. It handles administration, sales, and marketing for a vast product line of prescription drugs, consumer health products, vaccines, and veterinary products across the Globe. Renamed to Novartis following an acquisition by Ciba-Geigy, it owns Sandoz, the largest manufacturer of generic drugs. Novartis also heads dozens of other US business units including CIBA Vision, Novartis Pharmaceuticals, Alcon and the US operations of its Sandoz generic business. Infosys engaged with Novartis on SAP support for Novartis Pharma and CIBA Vision. The locations to be covered for support were Canada, US, Europe, Middle East, Africa and Japan.

Responsibilities/Contributions :
- Understanding & Analyzing business process, to design the workflow for the best possible solution.
- Configuration of Master Data-Business Partner,
- Configuration & Editing various Business Partner Role
- Configuration of various Business Partner Relationship
- Configuration of Category & Hierarchy of Products
- Campaign management, emailing, campaign scheduling.
- Customer profiling & Customer segmentation across demography.
- Configuration of Opportunity Documents for various transactions
- Configuration of Quotation & Order Document for various transactions
- Configuration of Credit control Documents
- Configured Complaint & Return document for Credit memo & Debit memo
3) TRAINING (On Job) – SAP (CRM) 6.0
Duration : June ’2008
Responsibilities :
- Learning CRM Base Customization.
- Learning CRM Marketing exclusively.
- Learning CRM Sales & Service.
PROFESSIONAL RESPONSIBILITY & ACHEIVEMENTS
Marketing & Sales
- Developing and implementing Marketing Plans for product launch in coordination with the product team; Overseeing the Promotional activities.
- Implementing pre and post marketing activities for successful launch of new products.
- Ensuring effective Merchandising to enhance product visibility and to drive business volumes to achieve organizational goals to improve profitability.
- Organised training & development on soft skills for different segments.viz. Pharma, Cement, Rural Entrepreneurships.
Business Development
- Analyzing business potential, conceptualizing & executing sales and pricing strategies to drive sales, to augment turnover and to achieve desired targets.
- Monitoring competitor activities and devising effective & competitive counter measures.
- Identifying, qualifying and pursued business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.
- Performance Measurement on basis of Area-wise, Customer-wise, Brand or Product-wise business.
New Market Development
- Identifying new market segments and tapped profitable business opportunities.
- Evolving market segmentation & penetration strategies to achieve product wise targets.
- Proficiency in appointing C&F agents & stockist with potential negotiable skills
My Strengths
- Work well, under Pressure.
- Ethically hard working, Team oriented.
- Honest Dependable positive Attitude with strong interpersonal skill.
- Sound technical skills & Quest to learn.
- Customers focus & Clear planning, Organizing and Problem solving skills.
- Excellent analytical ability & Command over English.