Dell International Services Bangalore : Laptop Support Voice Process

[Admin]

Dell International Services Bengaluru/Bangalore : Laptop Support Openings in Dell for Voice Process(US)

Website: http://www.dell.com

Keywords: TECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT

Designation: Laptop Support Openings in Dell for Voice Process(US)
Experience: 1 - 3 Years
Location: Bengaluru/Bangalore
Compensation:
Best in the Industry
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 15 Feb

Job Description:
Provide first-level support on basic operational or maintenance of personal computers and /or peripherals using available tools.



Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.



Escalate problems when unable to resolve customer issues.



Log and sufficiently document all contacts with customers in designated tools.

Desired Candidate Profile:
Bachelor Degree, PUC (with one year of international call center experience);



Diploma Courses (post 10+2 with 1 year international call center experience);



Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)



1.Basics of Computers including Operating Systems, hardware and internet .

2.Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage



Exposure to technical support trouble shooting in international call centers will be an added advantage.

Company Profile:
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Executive Name: Chandrakala

Address:
Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli,
Kormangla Inner Ring Road,
Bangalore,Karnataka,INDIA 560036

Email Address: chandrakala_shashidh@dell.com

Telephone: 9886043351

Reference ID:
CTS

Keywords: TECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT

[Guest-IJT]

Name : VIDYA BHARAT KHARAT
Email : vidya_16m AT yahoo.co.in
Designation / Skillset : Operations Executive / Back office

Resume :

Key Strengths
- Open minded to new ideas and suggestions for the best practice
- Ability to learn and take new responsibilities
- Try to solve problems at own level with good understanding, cooperation and personal contacts
- Ability to work independently and as part of a team
- Skilled computer user, well conversant with latest office software, Typing
Organisational Experience
Organisation : JASPER INTERNATIONAL
(Over seas recruitment consultant)
Tenure : April 2005 to Till Date
Designation : Operations & Recruitement Executive
Reporting to : Mr. Jude Barretto (Operation Managaer & GM)
- To search the CVs from jobsite portals like Monster, Naukri and also job posting our entire client requirement as per the vacancies on Job Portals like Times Jobs, Monster, Naukri, and Jobs Ahead. To checking E-mails, give to response of advertisements. According to the need of the Company either forwarding CVS to the company or informing the short listed candidates to report for interview with foreign delegates. According to the need of the Company either forwarding CVS to the company or informing the short listed candidates to report for interview with foreign delegates.
- Handling the calls of the candidates & to give correct information about his processing, follow up the selected candidates for Medical.
Maintain a file of each candidate, which includes all essential documents for Visa Processing and Original Passport, Photographs & coordinating with candidates after declaration of the final selection list & after issuing the Original Employment Offer Letter/ Appointment Letter by the client.
- Creating the master file (MIS) of the selected candidates as per selection
- Follow up the visa enquiry & once the candidates visa are received informed the direct candidates, associates & counter parts to travel in short notice
- Forward the candidates passport & visa for the stamping/immigration if required
- Co – ordinate with the direct candidates & counter part for the candidates departure
- To check the Air fare with related airline
- Making Air Ticket & Follow up with the travel agents for the issuing the flight tickets with Airline (PTA Tickets)
- Inform Secretary to send mail to the company for the candidates arrival details
- Follow up for the visa expiry candidates & collect visa expiry chg
- Handling the Passport Register by company wise or agent wise
Organisation : COMPU ARTS COMPUTER INSTITUTE
(Computer Technical Institute)
Tenure : 2002 To 2005
Designation : Computer Instructor
Reporting to : (Managing Director)
- Giving information about admission to the candidates, to explain about various courses, MS Office, DTP, Tally, Web Designing, Hardware & Software
- To take lectures MS-Office, DTP & TALLY7.5.
- Handling the entire Office work, attendant Register & 5 office staff.
- Making different types of Boucher, Pamphlet, Banner for office year advertisement
- Making Different types Logo Co. in Corol Draw or Photo Shop for approval
- To prepare Visiting Card, Invitation Card, Wedding Card, to clear damage photographs, wedding photo mixing.
- Handling Account Department & Salary Check, Payments, Office Expenses
- Monthly checking Reconciliation Bank statement with co. statement, To forward full profit & loss to senior as well as explain monthly query & status.
Organisation : RAJ SYSTEMS
(Software & Hardware Technology)
Tenure : 2003 To 2004 (Part Time)
Designation : Accountant
Reporting to : (Managing Director)
- Preparing Journal Entry, Debit & Credit Entry, Bank Entry, Receipt Entry, Payment Entry,
- Preparing Invoice, Voucher etc.,
- Data Entry in Tally Software
- Maintaining Purchase & sales record
- Bank reconciliation, Calculate Discount & entered in entry, Vat Calculation, TDS
- Maintaining Stock & Inventory Stock
Academic Qualification
- S.Y.B.Com
- S.Y.J.C Pass with 63.68% Class in Maharashtra Board of the Year 2002.
- S.S.C Pass With 61.83% Class In Maharashtra Board of the Year 2000.
- Pass Government Recognized (MS-CIT) Exam in July 2004 With 86%
Other Qualification
- Done Computer Application Course from Compuguide Computer Institute, Malad (E), Course includes :
- Computer Fundamental, Ms-Doc, Windows 98 & 2000, Windows Xp, Ms- Office 2000. (MS - Word, MS - Excel, MS - PowerPoint, MS- Outlook Express)
In Desk Top Publication (D.T.P)
- Well knowledge in Page Maker, Corel Draw & Photo shop.
- Account Package (Tally 7.2) Voucher Entry, Debit & credit note, full knowledge of Cost Center, Bill by Bill Entry, Inventory Stock Maintain, Vat Calculation
- Internet (Mail Receiving, Mail Sending, Searching, Surfing).
- Other knowledge of Hardware Programme Installations, windows98, Ms-office, Page Maker, Corel Draw, Photo shop, Fox pro, Tally, Photo Scanning,
- Done English Typing speed 50 W.P.M With Ist Class
- Done Marathi Typing Speed 40 W.P.M With Ist Class
- Done Hindi Typing Speed 30 W.P.M With IInd Class

References
Will be provided on request
CURRENT CTC : 1.8 PA
EXPECTED CTC : NEGOTIABLE
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4297345
Date & Time : 25th Jun 2011 5:35 AM (UTC)
IP Address : 116.72.211.82
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.24 (KHTML, like Gecko) Chrome/11.0.696.60 Safari/534.24
Predicted Country : India

[Guest]

RESUME
Prithwis Mahata
Email : prithwismahata1 AT gmail.com
CAREER OBJECTIVE
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.
SOFTWARE PROFICIENCY
Languages C, C++,
Java(Advanced and Core),VLSI,HDL.
Database
MS-SQL’07
Operating Systems Windows 98, 2000,XP(service pack 1,2,3),’07,vista.
Web Designing Java(Advanced and Core)JAVA SCRIPT, HTML.
Development Methodology
Object Oriented Programming
Awareness Networking, wireless technology.
ACADEMIC QUALIFICATIONS
EXAM / DEGREE YEAR NAME OF INSTITUTE UNIVERSITY / BOARD PERCENTAGE
B.Tech. (E&C) 2011 S.J.C.I.T.Chikballapur
Bangalore. Vishweshswraya institute technology(VTU),Karnataka 55.4%
12th Board 2002 English Medium School For Higher Secondary Education, Chittaranjan. WBHS(West Bengal) 56.8%
10th Board 2000 St. Joseph’s School, Chittaranjan.
I.C.S.C Board(Delhi) 78.54%
PROJECT DETAILS
Project Title “SOC INTERCONNECTION”
Company QUADVISION INFOSYSTEMS Pvt Ltd,Banglore.
Platform VLSI and Verilog platform, simulation basis.
Description This project work is to implement OCP for various profiles and to connect two OCP complaint cores, one acting as an initiator and the other as the target. The project also includes connecting or creating a compatible communication link between two cores having different protocol complaints, one being an AXI complaint core (initiator) and the other being an OCP complaint core (target). Verification for the designed units is carried out using PSL assertions. With the increasing complexity of modern System-on-Chip (SoC) designs, more and more intellectual property (IP) blocks will be integrated into a chip. An open, non-profit and configurable standard protocol like OCP for IP core interface is quickly becoming necessary for efficient on-chip interconnection design and SoC integration. Even in case if native protocols of IP cores vary, an OCP complaint bus bridges will clear the incompatibilities between IP cores.
Hence a SoC interconnect implemented using OCP will serve the communication between any two IP Cores
Role Designed ,developed and tested.
Other qualifications
- I year BCA under sikkim manipal university distance course during year 2007-2009,had given two semister exams.
- J2EE Course from Aptech,Ganganagar.Banglore.
C,c++,web page designing hosting deployment.
Java script,dhtml,xml,html,RDBMS,DBMS,SQL.
Java-advanced java,core java,servlets,studs,packages,ejb.
PERSONAL SKILLS
- Comprehensive problem solving abilities.
- Excellent verbal and written communication skills.
- Ability to deal with people diplomatically.
- Willingness to learn team facilitator hard worker.
- Exposure to the hardware components of different makes of computer systems
and ability to handle simple hardware problems.
- Great fluency in spoken and written English
ACHIEVEMENTS & EXTRA CURRICULAR
- Stood First for several times in different Level art Competition on different topics.
- Participated in college and school level art and painting competition and received applauds.
- Event organizer in all school and college annual day functions and other technical events.
- Participated in state level youth art and painting contest and holded 2ND rank.
- Had being school and college cricket team member for many tournaments.