Creative Travel Pvt Ltd Delhi/NCR : Outbound Travel tour head

[Admin]

Creative Travel Pvt. Ltd. Delhi/NCR : Team Head- Outbound Travel

Website: http://www.travel2india.com

Designation: Team Head- Outbound Travel
Experience: 8 - 13 Years
Location: Delhi/NCR

Job Description:
Key Responsibilities:
* Defining the product startegy and raodmap.
* Setting up and starting the full leisure operations.
* Developing and implementing processes to ensure compliance with company policies/ procedures and continual process improvement for outbound tours.
* Providing strategic and operational leadership for all outbound tours.
* Work on ongoing development of the programme from itinerary level through to delivery overseas and to keep the programme in line with market requirements, suitability and company aims.

Desired Candidate Profile:
We're looking for someone who:
- is creative
- is honest
- is innovative
- is dedicated
- is an out-of-the-box thinker
- has industry experience
- is willing to challenge the conventional

To lead a team focused on Outbound Travel, you must have at least 8 years domain experience and qualifications appropriate to hold a leadership position. Previous experience in a team leader role, in outbound sales, motivating, leading and coaching a team is required. Your motivation skills will be second to none, and your ability to lead with energy and charisma will be essential in this fast paced environment. In a department where things can change quickly to suit the needs of the business, your flexible approach and quick thinking will put you in an excellent position to excel and progress.

Address:
Creative Travel Pvt Ltd
Creative Plaza,
Nanakpura
Moti Bagh
Delhi,New Delhi,INDIA 110021

Email Address: shwetamishrasingh@travel2india.com

Keywords: Outbound, Leisure, Manager Outbound, Travel, Tours

[Guest]

ANURAG SHARMA
E-Mail : anuragsharma82 AT gmail.com

Seeking challenging assignments in Client & Customer Relationship Management with an organisation of repute in the Travel & Tourism Industry

PROFESSIONAL SYNOPSIS :
A result driven professional with 02 years of experience in Client Servicing; formerly designated as Sales Executive with Southall Travel, Gurgaon.
Pursuing Master in Travel and Tourism Management from IGNOU.
Successfully undergone trainigs at Oasis Kraft Bazaar, Karnal as Ground Handling Trainee in Air India.
Adept in providing high value-added services to clients by providing them effective travel solutions, thereby enhancing their satisfaction levels.
Proficient in handling client queries and its solutions, providing required information to the client.
Posses thorough knowledge of travel software of Amadeaus and Worldspan.
Skilled communicator with ability to motivate people with strong leadership, people management, interpersonal and negotiation skills.

ORGANISATIONAL EXPERIENCE :
Jan’08 – Mar’09 at Southall Travel, Gurgaon as Sales Executive
Jul’07 – Nov’07at WNS, Gurgaon as Customer Care Executive
Jan’07 – Jun’07 at Cambata Aviation (IGI Airport, New Delhi, Terminal 2

KEY RESULT AREAS :
Client Servicing
Mapping client’s requirements, identifying improvement areas & implementing measures to maximize customer satisfaction levels.
Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes.
Developing quality updates, quality scores of the team and ensuring adherence to all the quality tool and procedures.
Ensuring customer satisfaction by achieving delivery and service quality norms, building credibility and gaining market share in the territory.
Providing the best travel requirements with delights the customers, keeping in mind the travel policies.

MAJOR ATTAINMENTS :
Worked as a Geography Trainer in Southall Travel, Gurgaon

PREVIOUS ASSIGNMENTS :
Oct’06 – Dec’06 at Air India, New Delhi Ground Handling Trainee

May’03 – Aug’03 at HDFC Bank, Karnal Marketing Executive

TRAININGS :
Undergone 45-Days VIP Escorting Training Programme held at Oasis Kraft Bazar, Karnal.
Tourism Training Programme as Protocol Officer in 18th Surajkund Kraft Mela held at Surajkund in 2003.

ACADEMIC CREDENTIALS :
Pursuing Maters in Tourism Management from IGNOU.
B.A. in Travel & Tourism Management & Geography from Kurukshetra University in 2006.

COURSES :
Three months Basic course from SSI Computer Institute, Kamal

PERSONAL DETAILS :
Date of Birth 22nd September 1982
Linguistic Abilities English, Hindi and Punjabi

[Guest]

RENU GAUR
gaur.renu.renu AT gmail.com
OBJECTIVE : “Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.”

EDUCATIONAL QUALIFICATION :
Bachelors in Arts (Humanities) from University of Delhi (Correspondence 2007)

PROFESSIONAL QUALIFICATION :
Diploma in Computer fundamental and Networking from ALFA, Delhi.
Certificate course in "Air Ticketing & Fare" from Aptima Travel Academy, Delhi
Project Handled
a) World IATA Geography
b) OAG Flight guide
c) Fare construction principle
d) Traffic documents
CRS (basic) Galileo - Air, Hotel, Car reservation & fares

WORKING EXPERINCE :
Duration Dec, 05 to Feb, 08
Company Name C.S.C Financial
Nature of Business Banking & Non Banking Products
Designation Verification Executive
Duties & Responsibilities This positions exists to perform on various Fraud Analysis for Barclay Credit Card
a) Talk to customer for verifying details of credit cards.
b) Review and Analysis of creditability of payment review.
C) Fill customer details in credit card form.
d) Verify documentation for applying credit card.

Reason of Leaving Professional course and Learning :
Duration : Nov, 08 to Sep, 09
Company Name Omnia BPO Services
Nature of Business Aviation (Indian Airlines)
Designation Customer Service Representative
Duties & Responsibilities a) Talk to customer related to booking enquiry like dept. & arrival info.
b) Make changes on customer’s PNR like flight time & date changes.
c) Enquiry related to airline fares.
d) Handling all PNR related queries like creating or canceling PNR.
e) FFP (Frequent Flyer Program) account information and all queries
Related to Indian Airline.

Reason of Leaving Company closed due to process moved to Intel globe Technology (IGT)
Duration : Sep, 09 to TILL NOW
Company Name Intelenet Global Services
Nature of Business BPO
Designation Customer Service Executive (Ticketing & ARC)
Duties & Responsibilities a) work on US based bookings like cancelling and exchanges.
b) Talk to customers related to duplicate bookings.
c) Work on the direct Airline Report (IAR).

ACHIEVEMENT :
a) Won Silver medal for singing, games & poem competition at School Zonal level.

[Guest]

YANSHU VIJAY
E-mail : yanshu.vijay AT yahoo.com

Career Objective :
To excel in my work and to take all the assignments as a challenge in order to uplift and maintain the goodwill, dignity, and growth of the concern, providing me knowledge, experience, and growth of my career.
To be part of a dynamic and progressive organization as well as to achieve an excellent level of intelligence by being a true professional so as to be an asset for the organization

Professional Qualification :
Course Year Institute Percentage
BBA(TTM) First Year-2010 GGS Inderaprastha University
67%
Second Year-2011 GGS Inderaprastha University
Result Awaited

Academic Qualification :
Course Year Board/University Name of School Percentage
10+2. 2009
Central Board Of Secondary Education Gyan Mandir Public School,Naraina 62%
10th 2007 Central Board Of Secondary Education Gyan Mandir Public School,Naraina 64%

Computer Proficiency :
Experience of MS-Office.

Personal Strength :
Flexibility and Willingness to learn.
Confident, Reliable.
Self-Motivator.
Dedicated, Hard Working, full of Endurance and Result Oriented.

Conference/Seminar/Training :
National Seminar on “Tourism Perspective Common Wealth Games-2010”.

[Guest]

Manish Bhola
Email : bhola.manish AT gmail.com
Over 7 years of experience in the Hospitality Industry. An established record of decision making and experience in all phases of management systems, guest service and overall support functions/facilities, particularly strong in attaining goals, cost control, and building strong customer relationships to ensure repeat and referral business.

PROFESSIONAL BACKGROUND :
Presently Working with The Claridges at New Delhi as a Duty Manager having 140 rooms, multi cuisine restaurant, 03 specialty restaurant, coffee shop, bar, 02 Banquet outlets, Business Center, Health Club Swimming Pool, etc. as a Assistant Manager since Feb08..

AREAS OF EXPERTISE :
Effectively manage daily front desk, cashier desk.
Strong emphasis on training fellow associates how to maintaining guest relationships and promoting customer loyalty, identify and cultivate potential clients and act as a “One Point Contact” for the guest in order to solicit feedback.
Proactive analysis of the satisfaction levels of the associates through regular communication.
Ensure training processes in compliance with standard operating procedure, norms and systems to enhance guest satisfaction and safety.
Resolve all complaints and problems immediately and revert to the associates to ensure satisfaction, follow up, take necessary action and corrective measures
Coordinate with group leaders & conference coordinates for allotments of rooms.
Liaise with other departments and external sources for the fulfillment of guest requirements.
Resolve all billing problems with the credit department.
Hold departmental meetings for process improvement.
Handling national and international VVIP delegations.
Room orientation and property round for guest arriving for the first time.
Monitor adherence to safety, hygiene and cleanliness standards.
Ensure all complaints and requests are promptly and efficiently dealt by way of communication and delegations.
Ensuring customer satisfaction by achieving delivery of service quality norms. Strategizing policies & procedures in the operating systems to achieve greater customer delight.
Reviewing & interpreting the client feedback to attune the business strategies as per the guest requirements & expectations. Worked with The Golden Tulip Jaipur having 108 rooms, multi cuisine restaurant, 02specialty restaurant, coffee shop, bar, 02 Banquet outlets, Business Center, Health Club Swimming Pool, etc. as Front Office Executive.

TECHNICAL QUALIFICATION :
Passed Diploma in Tourism and Hospitality from Institute of Hotel Management Chandigarh.

ACADEMIC CREDENTIALS :
Passed Higher Secondary (Class XII) from DAV Public School Yamunanagar Haryana.
Passed Secondary Education (Class X) from DAV Public School Yamunanagar Haryana.

NOTABLE ACCOMPLISHMENTS :
Got performance bonus and certicate of achievement.
Got rewarded in The Claridges for being CIS (Customer Information System) Champion.
Got Certificate for being Employee of the Month in the Claridges

SKILLS AND KNOWLEDGE :
Creative with impressive organizational abilities and interpersonal skills.
People and team handling skills.
Good knowledge of Fidelio, Amadeus, Opera and basic computer applications.
Ability to maintain composure and work efficiency in a fast paced pressured environment
Excellent communication skills teamed with the ability to develop rapport with employees and peers.
Poised and confident in dealing with individuals at all levels.
Excellent in meeting objectives through use of independent action, prioritization, persistence and leadership skills

INTERESTS :
Playing Volleyball

[Unregistered]

SANJANA KHARE
E-Mail :kharesanjana2013 AT gmail.com

CAREER OBJECTIVE :
To pursue my interest and skills in the field of tourism development, thus providing beneficial to the overall growth of the organization and industry with which I am working, using my knowledge and experience in the process for personal development as well.

ACADEMIC QUALIFICATIONS & ACHIEVEMENTS :
Degree/ Certificate Year Institute Percentage
SSC(X) 2005 Daffodil glorious h.s.school,niwari (M.P.Board) 78%
HSC (XII) 2007 Daffodil glorious h.s.school,niwari
(M.P. Board) 74%
BCA(grad.) 2011 Ips college ,indore 65%
MBA (TA) 1st Sem 2011 `International Institute of Professional Studies 7.22 pointers
MBA(TA),2nd Sem 2012 `International Institute of Professional Studies 7.67 pointers
MBA(TA),3rd Sem 2012 International Institute of Professional Studies 8.00 pointers
MBA(TA),4th Sem 2013 International Institute of Professional Studies Awaited

INTERESTS :
I am passionate about the development of travel and tourism as a social an eco-friendly activity all around the world, and simultaneously spread happiness and love amongst people. I am focused for the development and promotion of new tourist spots. I like watching movies,and listening to music.

COMPUTER LITERACY :
Basic knowledge of Computers ,MS Office
Computer languages- C,C++,some sorts of other software languages,and
Internet

SUMMER INTERNSHIP : From MPSTDC,Indore, Also participated in India International Travel Exhibition,2012 held in Indore

Extra – Curricular Activities :
1. Participated in TOURISTA as member in sponsorship committee, cultural committee,organizing committee in 2012.
2. Participated in SFURTI 2012, as a member in organising committee
3. Participated in various cultural programs helded at school level.
4. Served as House Captain and Vice Captain in Std XII and XI respectively.

PERSONAL PROFILE :
Date of Birth : 01 jan, 1990
Languages : Hindi,English,some basics of French Mother’s Name : Mrs. Seema khare
Father’s Name : Mr. Narendra khare
Occupation : business with farming occupation
I hereby declare that all the information provided by me in this resume is factual and correct to the best of my knowledge and belief.

Date : 17.05.2013
Place : INDORE
(SANJANA KHARE)