Serco BPO Pvt Ltd Mumbai : Online Ticket Reservation

[Admin]

Serco BPO
www.serco.in

Designation Kingfisher Airline: Inbound Process: Online Ticket Reservation

Job Description
Designation- Customer Service Executives-M/F

Job Category- Travel/ Airlines For Kingfisher Airlines
Location- Borivali-E (Near Tata Steel).
Minimum Educational Requirement: Graduates / 12th Passed

Essential Requirement:
* Candidate must have excellent verbal and written communication skills in both English and Hindi.
* Excellent Keyboard skills.
* People with confidence and ability to handle customers and provide only the best customer service.
* The job involves communication with guests over the phone for booking, reservations, ticketing and handling customer queries.
* Ability to work in a dynamic environment is essential.
* This is 24x 7 environment and requires working in shifts, including night shift.

Shift Timings.
7.30am to 3.30pm
8.30am to 4.30pm
9.30am to 5.30pm
10.30am to 6.30pm
4.30pm to 1.30am (1 week evening shift in a month)
12.00am to 8.00am (3 days night shift in a month)
Desired Profile WALK IN INTERVIEW: MONDAY to FRIDAY between 10.0am to 4.00pm

Interested candidates can directly come for an interview at:

Serco BPO Pvt. Ltd - India Operations.
68 E, Suashish Diamond, New building Compound, Off Dattapada Road,Borivali (E) Mumbai-400066.
Near TATA Steel, behind Su-Swagat Restaurant.


Regards,
Chaitali Kudtarkar

| Contact 022-40206036| www.serco.in

Send your appication on : chaitali.kudtarkar@serco.com
Experience 0 - 5 Years
Industry Type BPO/ITES /CRM/Transcription
Functional Area Travel, Ticketing, Airlines
Education UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Compensation: Rupees 1,00,000 - 2,00,000
Good Growth Opportunity.

Location Mumbai

Keywords Customer Service Executive, 3 days Night shift in a month

Contact Chaitali Kudtarkar
Serco BPO
Telephone 40206036
Email sweta.rathi@infovisiongroup.com
Website http://www.serco.com
Job Posted 11 Feb
Reference Kingfisher

[Guest Poster]

ALIFIYA RAJ
Mobile No. +918003389952 /+919887228501

OBJECTIVE
To work in a challenging & stimulating environment within a progressive organization and to make a successful career out of it.

WORKING EXPERIENCE
* BPPL Call Center for 4 months - Udaipur
* Travel Desk Attendant at Taj Lake Palace Hotel for Comfort Tours $ Travels, (Taj Groups Of Hotel), - Udaipur.
(01Aug’06 to 04Dec’06)
* Domestic $ International Ticketing Counter Staff, Kay Tours $ Travels (IATA Accredited)– Udaipur.
(12 Dec'06 to 24Apr’08)
* Customer Service Advisor - Fares $ Ticketing Dept for Virgin Atlantic Airways, WNS- Global Network Services, Mumbai.
(16Jun’08 to 02Dec’09)

COMPUTER SKILLS
- 3 months course of MS Office (Word ,Excel, Power Point ,Outlook Express), Internet & Tally 4.5
- Expertise in Galileo Version
- Expertise in Amadeus Version
- Expertise in Abacus Version
- Expertise in Babel (Software for Virgin Atlantic

OPERATIONAL QUALIFICATION
- Maintaining the logbook and effective follow up system , Check the list and monitor all VIP movements
- Ensure that the guest has pleasant stay by supervision of special preferences .Service center guest feedback mechanism
- Act as one point contact for the guest and constantly interact with the guest in order to solicit feedback
- Ensure that all statutory requirements for guests are met.
- Outbound/inbound Calls for UK $ US

TRAINING PROGRAMMES ATTENDED
- Art of hospitality workshop
- Spirit of hospitality
- Situation handling
- Telephone handling

E-mail : raj.alifiya AT yahoo.com

HOBBIES & INTERESTS
- Listening music , Traveling, Swimming,Painting,Reading

I’ll assure you that if given a chance to serve in your renowned Company, I’ll do my work most sincerely and conscientiously.

(ALIFIYA RAJ)

[darel60]

Hi all.
I found an online service, which provides online check in by giving the best seats preferred by us.
They send boarding pass by email.