TRX Technology India Pvt Ltd Bangalore : Travel Customer Service

[Admin]

TRX Technology India Pvt Ltd. Bengaluru/Bangalore : Officer/Sr Officer

Website: http://www.trx.com

Keywords: Customer Service

Designation: Officer/Sr Officer
Experience: 1 - 2 Years
Location: Bengaluru/Bangalore
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Hotels/ Restaurants/Airlines/Travel
Functional Area: Travel, Ticketing, Airlines
Posted Date: 11 Feb

Job Description:
To provide a quality customer service & support via email & telephone to bring resolution to escalated customer travel issues. This includes amendments to travel arrangements, special requests & any travel industry amendments including strike action, weather affected travel.

To work on all the GDS Queue’s.
To cross sell ancillary products (Car, Hotel, Car Parking & Insurance)
Contact airlines to gain correct information & ensure that this information is communicated to the customer
Document all transactions by adding notes into the Amadeus PNR.
Ensure correct handling of customer’s personal information including, address details, card details etc, in accordance with Data Protection.
Should have convincing skills
Action all possible duplicate PNR’s that are received via the GDS queue’s.
Ensure that all procedures & policies are adhered to at all times and be aware of the Service Level agreement.
Keep Team Leader/Manager informed of any concerns or complex customer situations
To be actively aware of customer’s complete travel arrangements & make the necessary amendments to all products.

Desired Candidate Profile:
Good written & oral communication skills.
Excellent customer service skills
Flexible in job responsibilities & working hours
Knowledge of Word, Excel, Access

At least 1-year’s travel industry experience, including GDS knowledge
Excellent telephone skills, showing positive attitude & enthusiasm.
Graduates are Preferred
.

Company Profile:
TRX is headquartered in Atlanta. Since 1988, we have remained focused on delivering innovative technologies and world-class service to our clients. Embracing our Core Values — Trust, Relationships, and eXcellence.

We have 8-office location throughout North America, Europe, and Asia. TRX Technologies India Pvt Ltd. employs over 230 associates in India. As a global technology company, we develop and host software application that process complex data records and automate manual processes, enabling our clients to optimize performance and control costs.

Our focus lies in diverse business areas like IT & ITES services in the sole domain – TRAVEL.
We in India are in a major growth phase, opening lots of job opportunities for people interested in the travel industry. Organization growth and career development of employee is the mainstay of TRX Technologies India Pvt Ltd.

We are a leading provider to the travel industry and are expanding into financial services and healthcare. We deliver our technology applications in an on-demand environment to travel agencies, corporations, travel suppliers, government agencies, credit card associations, credit card issuing banks, and third-party administrators.

Executive Name: Amogh

Address:
TRX Technology India Pvt Ltd
# 5, 2nd Floor,
Salarpuria Infinity,
Bannerghatta Road
Bangalore,karnataka,INDIA 560029

Email Address: amogh.n@trx.com

Telephone: 080-67139654

Reference ID:
"CC"

Keywords: Customer Service

[mahapatro.prabhat83]

Hi,

I would like to apply for the post of Customer Service,Bangalore.
tinirj19 AT yahoo.co.in

I am ready to work with u please suggest me for a better job

sir/madam

This is Manjunath.R looking for a job in non voice process, befor 6 month i attanded the intrview but unfortunately i rejected so once again i want to attand the intrview, pls let me know if there is any job opening in your company, about my details, (B.com) 3 sub back log,
18 month work exprience, good at typing (40 WPM), Knowledge about MS-office, and OS of 98, xp, 2000 and 2003 server.

Thanking you

Manjunatha.R

i like to join this company

Hi,,,,,,,,am ashok here,

I love to work in tours and travel company

[anoopfly]

CURRICULAM VITAE
Anoop.A.S
Email : anoopfly AT gmail.com

Objective
To get a position in the Travel and Tourism industry. I would like to grow with the firm Have reasonably good communication skills. I am self motivated and out going. Since my emotional intelligence is good, I can get along with different types of people. Adaptable to new environment and responsibilities.
Work Experience
COMPANY NAME : BLUE SKYTRAVELS L.L.C (US BASED COMPANY) THRISSUR, KERALA, INDIA DURATION : Jan 2009-feb 2011 Job Profile – Travel Consultant
- Discussed client requirements and advise on suitable options.
- Planned, prepared and cost itineraries (travel plans) for clients.
- Made travel, accommodation and related bookings.
- Use Amadeus ,Sabre and WorldSpan and other on-line engines to process tickets
COMPANY NAME : SREE SAI TRAVELS AND SERVICES
DURATION : 6Months Job Profile - Travel Consultant
- Use Amades and other online engines to process tickets.
- COMPANY NAME : JETAIRPORT SERVICES, BANGALORE,INDIA.
- DURATION : 3 Months Job Profile - Passenger and Cargo handling
- Serving ramp handling,cargo and baggage handling activities at HAL Airport, Bangalore
Academic Chronicle
- S.S.L.C(Secondary School Leaving Certificate) in Govt.High School Kadavallur,Kerala,India.
- Higher Secondary Course (VHSE) in Govt.High School Pazhanji,Kerala,India.
- Bachelor of Commerce from Calicut University.Kerala, India.
Professional Chronicle
- IATA-UFTAA Consultant Course,Montreal,Canada
- Certificate in Airline Ticketing and Tourism Management From Speedwings Academy in Cochin.
- Certificate of Achievement in Amadeus Basic Functionality Course,Cochin.
Computer Proficiency
- Computer Reservation System(Amadeus,Sabre,Worldspan,Abacus)
- Diploma in Computer Applications.

[Guest]

Dear sir/madam,
I neelam goyal, student of indian institute of tourism and travel management Bhubaneswer, PGDM batch(2010-2012) , specialization (tour operation and air fare ticketing), want to know what is the criteria for applying for this vacancy.
thanking you
Regards
Neelam goyal

[Guest]

i am searching job in travel caompany