Smart Techno Solutions Delhi : Co-ordinator

[mskavi]

Smart Techno Solutions Delhi/NCR : Co-ordinator

Website: http://www.smart-techno.in

Keywords: Co - ordinator, Secretarial, IT, coordinator

Designation: Co-ordinator
Experience: 1 - 5 Years
Location: Delhi/NCR
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: IT-Hardware & Networking
Functional Area: Secretary, Front Off, Data Entry
Posted Date: 13 Feb

Job Description:
1.Handling customer calls, log the calls through software and ensuring the call closure as per SLAs by coordinating with the technical team/field engineers. Maintaining CRM Data
2.Dealing with vendors and to boost customer relations.
3. Co-ordination & correspondence with different departments/clients.
4. Maintaining healthy client relationship and provide service support with co-ordination of Service Engineers & Marketing Executives.
5. Handling All Secretarial work and responsible for drafting letters and emails etc & Independently handling all correspondence.

Desired Candidate Profile:
Having a good command in English.
Minimum 1 year experience.
Knowledge in Computer Hardware & Software will be preferred.
Qualification : Minimum Graduation Degree/Diploma.
Basic knowledge of computer operations & internet is a must.
Confident in dealing with people at all levels.

Company Profile:
INTRODUCTION

It gives us immense pleasure to introduce "SMART TECHNO SOLUTIONS" in today's fast changing IT industry. The Company is a highly motivated and enthusiastic budding Service Provider in the field of Information Technology Systems and Power Protection Equipments. We have an expertise in Sales, Services and Maintenance of Computer Systems, Peripherals and UPS Systems ( both Online and Offline ). We believe in providing timely and cost-effective solutions.

Our Motto:- “Think Smart Live Smart”

You can make best use of our motto by availing the services of Smart Techno Solutions. With latest Technology, high quality and prompt After Sales Support we have gained the confidence of a large number of reputed Organizations, Institutes, PSUs, Corporates, Govt. Offices, SOHOs, SMEs, etc. Continuous focus and strict adherence to best quality services is our prime and foremost benchmark of performance. Our dedication, strong work culture and continuous effort in raising the standards of quality services and management have won us the certification “ISO 9001:2000”.

MANAGEMENT

The company is managed by its experienced and dedicated Management. To serve the clients professionally, the company has hired a team of qualified and experienced IT professionals headed by a young, dynamic, qualified and experienced Tech Savvy leader with International exposure. The team is confident and capable of handling all types of problems pertaining to IT industry. Our Helpdesk is being handled by experienced and dedicated Customer Care Co-ordinators.


LIST OF SERVICES PROVIDED

The company is engaged in the business of Sales, Supplies, Services and Maintenance of the following multiple-brand products.

• LAPTOPS
• COMPUTER SYSTEMS AND PERIPHERALS
• SERVERS
• PRINTERS
• UPS (Online & Offline)
• VIDEO CONFERENCING SOLUTIONS.
• COMPUTER ACCESSORIES, CONSUMABLES & STATIONARY ITEMS.

We sell Computer Systems and UPS Systems under our brand name “SMART- TECHNO™”, with 1-3 years warranty period. And on specific demand, we do supply the systems of other multi brands.

Executive Name: Mr. P Singh

Address:
Smart Techno Solutions
1482-D, Street no 5
Wazir Nagar, Kotla
Mubarak Pur S E-1
New Delhi,DELHI,INDIA 110003

Email Address: jobs@smart-techno.in

Telephone: 011-46577525

Keywords: Co - ordinator, Secretarial, IT, coordinator

[Guest-IJT]

Name : Sayed Altaf
Email : altafs83 AT gmail.com
Designation / Skillset : Claims Co ordinator

Resume :

Resume Summary
Mr. Sayed Altaf Abdul Salam

Objectives :
To achieve goals of the organization by using my knowledge, analytical skills and ability to communicate ideas and to improve efficiency, quality, productivity and value of the work undertaken.
Professional & Educational Details
Work experience 6 years
Industry 3 years in Banking sector and 3 years in other sector
Current employer Zenith Infotech Ltd.
Current Role Billing and MIS Co-Ordinator
Previous Employer Bank Of America
Education Commerce Graduate from Mumbai University
Computer knowledge :
Knowledge of Advance Diploma in MS office 2007
Typing Speed : 30 w.p.m
Educational Details
Education Year Stream University Class
T.Y.Bcom March 2005 Commerce Mumbai Second Class
H.S.C Feb.2002 Commerce Mumbai First Class
S.S.C March 1999 General Mumbai Second Class
Detailed Resume
Zenith InfoTech Ltd. (From 11th April 2011 till Date)
(Designation - Billing and MIS Co-Ordination)
- Preparing Monthly Invoices
- Preparing Ageing Analysis
- Updating Payment entry
- Maintaining daily count report
- Co-Ordination with Partners on emails
Bank OF America Continuum Ltd. (From 23rd July 2007 - 8th April 2011)
(Operations - Team Developer)
- Updating Daily target report
- Tracking of Incoming, pending and completed Volumes on daily basis
- Preparing Ageing Report (TAT)
- Coaching to new Associates
- Supervision of Associates (10-20 team member’s)
- Verification of Legal documents send by Attorney’s
- Conducting Daily Briefing among the team members
Achievements (BOA)
- Received Certificate of Appreciation for the month of October and November 2007
- Received Certificate of Excellence for the Best Agent for Third quarter 2008
- Certificate for Best Idea Approved 2008
- People’s choice Award for Being a Positive Influence
TTK Health Care Services (From 16th May 2005 - 06th July 2007)
(Designation - Executive- Claims Co-ordination / Claim processing)
- Processing of Health Claims documents.
- Handling Deficiency portfolio of Private insurance Company.
- Sending deficiency letters & coordinating with corporate, Insurance Company & insured through correspondence.
- Co-coordinating with medical doctors regarding medical requirements of claims.
- Giving information to clients regarding reimbursement and cashless facility.
- Sending Daily Reports to various Corporate Offices as per their requirements.
- Maintaining Records of daily files received.
Date :
Place : Mumbai
Signature
(Sayed Altaf)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4363639
Date & Time : 12th Jul 2011 6:14 PM (UTC)
IP Address : 116.72.237.223
Browser Info : Mozilla/5.0 (Windows NT 6.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30
Predicted Country : India