www.tata-bss.com TATA Business Support Services Ltd Chandigarh, Mohali : Account Manager
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  1. February 6th, 2009, 11:13 PM Post Count Number #1
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    www.tata-bss.com TATA Business Support Services Ltd Chandigarh, Mohali : Account Manager

    TATA Business Support Services Ltd. Chandigarh, Mohali : Regional Account Manager - Operations
    tata-bss.com

    Website: http://www.tata-bss.com

    Keywords: Operations Manager, Service Delivery Manager, Account Manager

    Designation: Regional Account Manager - Operations
    Experience: 6 - 10 Years
    Location: Chandigarh, Mohali
    Education:
    UG - Any Graduate - Any Specialization
    PG - Any PG Course - Any Specialization
    Industry Type: BPO/ITES /CRM/Transcription
    Functional Area: ITES/BPO/KPO, Customer Service, Ops.
    Posted Date: 06 Feb

    Job Description:
    Responsibility of meeting SLAs

    Ensuring adherence and optimization of productivity norms.

    Managing cost efficiencies & achieving revenue targets

    Active role in HR/Employee Relations

    Client Management

    Team Management

    Ensuring adherence to SOPs

    Process Improvement

    Desired Candidate Profile:
    With at least 3 years in a Managerial capacity managing a minimum team size of 400+ in a BPO or a service industry.

    Incumbent to manage voice process with focus on Process Quality/Productivity/Service Delivery, Client Management & Team Management.

    Company Profile:
    Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.

    We cater to multiple industry verticals and provide multi channel service delivery
    including voice support in 10 different languages out of our world-class centers at
    Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio.

    We employ a 5000 strong skilled workforce across the globe that provides 24x7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.

    Executive Name: Arunav Chakraborty

    Address:
    Gowra Trinity
    1st floor, Chiran Fort Lane
    SP Road
    Hyderabad,Andhra Pradesh,INDIA 500016

    Telephone: Not Mentioned

    Reference ID:
    RAM Mohali

    Keywords: Operations Manager, Service Delivery Manager, Account Manager
    Last edited by Guest-IJT; December 9th, 2011 at 10:53 AM.
  2. April 6th, 2009, 02:23 AM Post Count Number #2
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    Re: TATA Business Support Services Chandigarh, Mohali : Account Manager

    Hello

    I would be intersted in this opportunity, I have 7.4 Years of experience wherein 3.4 years are in Business Development, Account Management for US IT Staffing firms and 4 years in ITES/BPO Call Centre as Operation Manager. I handled so far a max team of 150 resources and outsourced call centres. I am available for further discussion at 92117-41980 before 5pm everyday or you can send me an e-mail to reachbdm@gmail.com

    Look forward to hear from you,

    Regards

    Navneet Chalana
  3. June 8th, 2011, 02:35 PM Post Count Number #3
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    job application

    Shaina Pahuja
    shaina.pahuja1 AT gmail.com

    OBJECTIVE
    To aspire for a challenging and growth oriented career in the corporate sector with an endeavor to become an asset to the organization for the organizational growth.

    PROFESSIONAL QUALIFICATION
    Masters of Business Administration (MBA) (2009-2011batch) Major : HR, Minor: Finance
    from Gian Jyoti Institute of Management And Technology, Mohali currently 75%.
    ACADEMIC QUALIFICATIONS
    S. NO COURSE INSTITUTE/UNIVERSITY YEAR OF PASSING %OF MARKS
    1 B.B.A D.A.V College Sec-10, Chd. 2009 69%
    2 Senior secondary R.K.S.D Public School, Kaithal 2006 78%
    3 Matriculation R.K.S.D Public School, Kaithal 2004 68.4%
    COMPUTER PROFICIENCY .
    Working knowledge of M.S.-Office, M.S.-.Access, M.S.-Excel, Tally
    TRAINING
    Organization : World-Wide Immigration Consultancy Services LTD. MOHALI
    Project :Strategies adopted by WWICS for Employee Recruitment and Selection
    Duration : Two Months
    OTHER PROJECTS
    - Job Satisfaction of Employees at Vardhman
    - Employees Perception towards Quality of Work Life at Godrej
    - Prepared Business Plan
    EXTRA CURRICULAR ACTIVITIES AND ACADEMIC ACHIEVEMENTS

    - Member of Rotract Club.
    - Participated in Extra Curricular Activities at school and college level.
    - Member of Placement Cell at college level
    INTERESTS AND HOBBIES
    - Love to watch movies
    - Reading Fictions & Motivational Books