Arrow Electronics Bangalore : IT HELP DESK ANALYST

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Arrow Electronics Bengaluru/Bangalore : IT HELPDESK ANALYST-WALKIN INTERVIEWS 29TH TO 31ST JAN & FEB 2ND - 6TH

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Keywords: HELPDESK, INTERNAL HELPDESK, IT HELPDESK, HELPDESK ANALYST, WALKIN

Designation: IT HELPDESK ANALYST-WALKIN INTERVIEWS 29TH TO 31ST JAN & FEB 2ND - 6TH
Experience: 2 - 5 Years
Location: Bengaluru/Bangalore
Compensation:
Best in the industry
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: IT-Software/ Software Services
Functional Area: E-Commerce, Internet Technologies
Posted Date: 28 Jan

Job Description:
- Provides accurate solutions to user problems to ensure user's productivity.
- Responds to all calls received by the Help Desk (Phone, Email, Fax, Web) and ensures that each Help Desk call received is logged.
- Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate.
- Informs users of any global problems or system outages.
- Maintains a professional Help Desk image at all times being courteous and helpful.
- Enhances and develops quality support methods and communication skills through coaching and feedback.
- Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction.
- Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
- Assists in special product-related issues as needed.
- First point of contact for providing support for all IT applications and systems to internal end users.
- Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issues.

Desired Candidate Profile:
SKILLS REQUIRED:

- Has minimum 2 years of experience in a Global service delivery team (FRESHERS NEED NOT APPLY).
- Has solid knowledge of IT service norms such as, customer satisfaction, call closure norms such as response time, resolution time, etc..
- Has excellent written and verbal communication skills.
- Has a good understanding of how the IT help desk function integrates with other IT functions in accomplishing the desired results in the required areas.
- Has experience in exercising tact and diplomacy for sensitive situations.
- Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information.
- Exposure to an Oracle ERP environment is a plus.
- Voice support experience is a plus.

APPLICATION CRITERIA:

IF YOU MEET THE ABOVE REQUIREMENT:
- PLEASE WALK-IN ON 29TH, 30TH JAN & FEB 2ND TO 6TH BETWEEN 9AM TO 5PM FOR INTERVIEW
- PLEASE WALK-IN ON SATURDAY 31ST JANUARY 2009 BETWEEN 9AM - 2PM FOR INTERVIEW

- PLEASE ENSURE TO CARRY THE FOLLOWING DOCUMENTS ALONG WITH YOU:
1. ALL RELEVANT EXPERIENCE LETTERS
2. SALARY PAYSLIP FOR THE LAST 2 MONTHS
3. RELEVANT EDUCATIONAL CERTIFICATES
4. ONE PASSPORT SIZE PHOTOGRAPH
5. COPY OF UPDATED PROFILE

NOTE: CANDIDATES WITH EXCELLENT COMMUNICATION SKILLS IN ENGLISH (US ACCENT) WOULD BE PREFERRED

Company Profile:
Arrow Electronics, a Fortune 200 company, is a global provider of products, services and solutions to industrial and commercial users of electronic components and computer products, with sales exceeding $18 billion. Headquartered in Melville, New York, Arrow serves as a supply channel partner for more than 600 suppliers and 140,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of 260 locations in 55 countries and territories. As one of the world's largest electronics distributors, and one of Fortune Magazine's ‘Most Admired Companies'. Arrow is a global provider of electronic components, computer products, technical solutions and supply chain management services to some of the most successful companies around the world.

Arrows IT Center of Competency (COC) is the IT global services arm of Arrow, providing IT services to Arrow operations across North America (NA), Europe, Middle East, Africa and South America (EMEASA), Australia, New Zealand (ANZ) and Asia. We are dedicated to designing, developing, and managing some of Arrow’s mission critical applications, while achieving cost efficiencies for Arrows global operations.

Executive Name: Suneetha

Address:
#26, Palmgrove Plaza,
Palmgrove Road Off. Victoria Road,
Landmark: Close to Lifestyle Mall
Bangalore,Karnataka,INDIA 560047

Email Address: indiait.careers@arrowasia.com

Telephone: 91-080-41353797

Reference ID:
ITHA

Keywords: HELPDESK, INTERNAL HELPDESK, IT HELPDESK, HELPDESK ANALYST, WALKIN