www.wipro.com BPO Solutions Ltd Pune : Tele Recruiters

[Admin]

Wipro BPO Solutions Ltd Pune : Tele Recruiters

Website: http://www.careers.wipro.com/bpo

Keywords: Recruiter , Telerecruiter , Recruitment Executive , Customer Care , Sales Representative , Telecaller

Designation: Tele Recruiters
Experience: 0 - 1 Years
Location: Pune
Education:
UG - Any Graduate - Any Specialization
PG - MBA/PGDM - HR/Industrial Relations, Marketing
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 20 Jan

Job Description:
Screen the applications received for the vacant positions through the various sources of recruitment.

Follow through the candidature of the applicant from the beginning.

Generate their own database of applicants from places like malls,theatres,coffee shops,restaurants,other domestic/international BPOs.

Desired Candidate Profile:
MBA in HR/Sales/Marketing with excellent communication skills.
Age: 18 to 45

Company Profile:
We are the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. We provide comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. In the Indian market, we are a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, we provide IT solutions and services for global corporations. We also have a profitable presence in the niche market segments of consumer products and lighting. Our ADSs are listed on the New York Stock Exchange, and our equity shares are listed in India on the Bombay Stock Exchange, and the National Stock Exchange. For more information, please visit our websites at www.wipro.com and www.wipro.co.in Wipro Technologies is a global provider of consulting, IT Services, and outsourced R&D, infrastructure outsourcing and business process services. We deliver technology-driven business solutions that meet the strategic objectives of Global 2000 customers. With over 25 years in the Information Technology business, Wipro is the largest outsourced R & D Services provider and one of the pioneers in the remote delivery of services. We deliver unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the Woorld's first PCMM, CMM and CMMi Level 5 certified software Services Company and the first outside USA to receive the IEEE Software Process Award. We are the first services company to embrace Six Sigma, lean manufacturing and factory model concepts to software engineering. We have a wide geographical diversity of operations with over 40 development centers and 10 near shore centers spread across India, Japan, China, Eastern Europe, France, Austria, Sweden, Germany, UK and USA.

Executive Name: Wipro BPO

Address:
Wipro BPO Solutions Ltd
FC ANNEX, 1215, Shivaji Nagar
Fergusson College road
Lane opp FC College, Next to Tata Motors Finance
Pune,Maharashtra,INDIA 01

Email Address: saurav.chanda@wipro.com

Telephone: Not Mentioned

Keywords: Recruiter , Telerecruiter , Recruitment Executive , Customer Care , Sales Representative , Telecaller

[Guest]

Hi,
I am Having 3 yrs of recruitng experience both in IT & non It field .And currently in search of Job.Apart from that I am a MBA in Hr .And desperate to work for Wipro .
Regards
Asha(9372176024)

[Guest]

Hi,
I m having 2.5 yrs of exp. into recruitment. Let me know if you have any position matching to my profile.

Thanks
Suman S

[Guest-IJT]

Name : Sameer S Khan
Email : sameershafi_khan AT yahoo.co.in
Designation / Skillset : WFM-Supervisor
Process Flow Analyst / WFM / MIS

Resume :
Mr. Sameer Shafi Khan
Technical Skills :-
Operating System : Windows 98/2000/XP/Vista(Troubleshooting)
Package : MS-Office 98/2000/2007
Internet : Email, Chatting, Net Surfing and Basic
Educational Qualification :-
Course / Examination Studied/passed year of passing Name of the University/Institution
SSC 2001 M.H Board
HSC 2003 M.H Board
B.com 2006 Pune University
Current Experience :

vCustomer Services India Pvt.Ltd :
- Working as a WFM [Work Force Management] for VIDEOCON DTH Process
Key Responsibilities :
- Analyze historical data and staffing patterns and will implement based on the forecast provided
by the client staff the Service Center to ensure service goals are met.
- Oversee all Real-Time and Intra-Day activities to ensure operational and client goals are met.
- Conduct analysis and recommend solutions to real time performance issues with the
operational business units.
- Validate forecasting and staff planning and work with Account Managers.
- Ensure all required WFM data is tracked and trended on a continuous basis.
- Interface with Operation Manager as needed for escalation of service impacting
issues.
- Coordinates with Operation Manager to interface with client and handle account
management issues.
- Manages the staff schedules and responsibilities of Workforce Management team.
- Meets department budget goals by controlling costs for equipment and personnel.
- Responsible for performance appraisals of all direct reports.
- Establishes performance objectives for direct reports.
- Ensure team accurately tracks and manages call center schedule adherence.
- Monitor absenteeism levels and work with Management and HR on attendance management
initiatives.
- Prepare daily/weekly/monthly reports and distribute to the Management team.
- Manages staffing ratios and seat utilization/optimization to ensure call center goals are met.
- Builds effective working relationships with internal departments.
- Work with Senior Management team on initiatives to support new business growth and overall
operations.
- Assist with special projects and other duties as assigned.
Employed With :-
- Worked as a Team Leader for Andromeda Marketing Pvt. Ltd. [Idea Cellular]
Job Description :-
- Idea Cellular (Domestic Call Center) :-
Profile : Team Leader
Reports To : Team Manager
Job Summary / Purpose :
Overall responsibility for Team success by agreeing, implementing and monitoring individual and
Team objectives and targets whilst ensuring company policies and procedures are adhered to.
Main Duties and Responsibilities
- Monitor Team performance and activity
- Write weekly figures and reports
- Administratively manage a team of customer Care Executive and monitor their performance.
- Motivate and recognize them through implementation of the company and R&R programs.
- Improve quality of service and increase client delight.
- Achieve service level and productivity targets for the team.
- Analyze calls to identify the root cause of complaints.
- Monitor and maintain the quality interaction with customers.
- Prepare and submit daily reports.
- Call handling to develop first hand sensing of customer pulse and manage irate customers.
- Audit calls and identify the training requirements of each team member.
People Management
- Hold weekly meetings; discuss task and issues
- set targets and objectives
IBM DAKSH BPS PVT. LTD. :-
Airtel (Domestic Call Center) :-

Worked as a Customer Care Executive, My responsibilities were taking the Inbound Calls and Resolving the Customers Issues and Giving the First Time Resolution to the Customers. And also Giving 100% on every Call, And also Taken an Opportunity to Handle Floor Support with regards AM’s & DM’s permission, providing the product updates at Proper Time to the Agents.
Date : / / 20
Place : Pune. Sameer Shafi khan.
-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4321460
Date & Time : 2nd Jul 2011 5:40 AM (UTC)
IP Address : 121.240.76.44
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; GD SIPEndPoint(4752,7.6.200.04); .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Predicted Country : India

[Guest]

Shirke suraj yeshwant
Surajs.y83 AT gmail.com

Add :- at post:makani,tq:lohara,dist:osmanabad,Maharashtra.
Job objective :-
I want to be a good team member working in a team, improving quality of work by improving technology and following good practices...
Technical Qualifications :-
Adequate knowledge in various operating systems like DOS,Windows XP,
Windows 7. ,Linux
Educational Qualifications :-

SR NO HOLDER UNIVERCITY PER(%)
1. SSC Latur 70.76%
2. HSC Latur 60%
3. BCS Ist Year SRTMU Nanded 72%
4. BCS IInd Year SRTMU Nanded 71%
5. BCS IIInd Year SRTMU Nanded 72.69%
Language Knows :-
- C
- C++
- Java
- HTML
- VB6.0
Carrier Summary :-
- Attend state level seminar 2009 on ‘C’ competition.
- Prepare seminar.
Strengths :-
Hard working, Good Skill, Willing to accept challenges, can work effectively both
Group and Individually, Ability to learn fast and patience, Good communication skill.
I heardly declare that all information is true as my knowledge.
Date :-9/6/2012
Place :-latur
Your’s Faithfully
shirke suraj yeshwant