www.hyperquality.com India Pvt Ltd Gurgaon : BPO Quality Consultant

[Admin]

HyperQuality India Pvt. Ltd. Gurgaon : Quality Consultant

Designation: Quality Consultant
Experience: 1 - 3 Years
Location: Gurgaon

Job Description:
- Evaluate and audit telephone communications between our client?s agents and customers.

- Report the scores and provide detailed feedback to managers, supervisors and individual agents via an easy-to-use online reporting system.

- Regularly attend calibration calls with the clients to ensure 0% Quality variance.

Experience in a tech or a semi-tech process will be preferrable.

Desired Candidate Profile:
1. 1 - 3 Years International Call Centre Experience in Voice process
2. Excellent Business Communication Skills (For Client Interactions)
3. Multitasking Abilities
4. Urge to grow into Middle and Senior Management positions
5. Willing to Travel to the US on Duty as a part of Globalization Initiative
6. Willing to work in a 24/7 Environment.

Company Profile:
- Seattle, Washington-based HyperQuality, founded in 2003, is an independent contact center quality assurance firm with a focus on quality data. We believe contact center operations can be improved by a three-part process: * Perform sharp analysis on method with constant calibration; * Provide reliable and valid data for agent improvement; * Engage in a frequent and thorough review process. As a growing organization at a blazing pace, HyperQuality provides unparalleled growth opportunities, both vertically and cross functionally. All Quality Consultants are eligible to apply for Team Lead role just after 6 months of joining.

Email Address: opportunities@hyperquality.com
Website: http://www.hyperquality.com

Keywords: BPO, Call Centre, Technical , Quality Analyst

[Guest]

RESUME
DHARMENDRA KUMAR
Email- dharmendra2707 AT gmail.com
OBJECTIVE
To join an organization that provides opportunities to exceed, renovate, and contribute with my skills & responsibilities given to me.
Academic profile : -
B.A Prog.final year, from DU, result awaited.
Advance diploma in Spanish language from Daulat Ram College (Delhi University)
12th Passed from NIOS, Delhi
10th Passed from C.B.S.E., Delhi
Work Experience
- Fresher
Key Attributes
- Punctual
- Responsible
- Sincere
- Confident

[Guest]

CURRICULAM-VITAE

RAVINDER CHOUDHARY
TARGET :-
- To obtain an opportunity where I will be allowed to contribute my responsible effort for the progress through hard work and dedication.
PROFESSIONAL QUALIFICATION :-
- :-One Year Diploma in Computer application (DCA) from DELHI COMPUTER INSITITUTE DELHI.
EDUCATIONAL QUALIFICATION :-
- :-10TH Passed from C.B.S.E Delhi
- :-12TH passed from R.I.C. Ranchi (Jharkhand)
- :-B.Com passed from Vinoba Bhave University(Hazaribagh)
EXPERIENCE :-
- : 3 years experience in an international bpo as a senior sales executive.

SKILLS :-
MS –Word, Ms-Excel, Ms- Power point, Internet,Dtp, Photoshop, Frontpage

[Sumit.Gandhi]

CURRICULUM VITAE
SUMIT GANDHI
OBJECTIVE
My objective in career is to work in a competitive atmosphere to gain experience and to obtain a meaningful and challenging position that enables me to learn and allows for advancement
EXPERIENCE
· One-Year Experience as CCE Omnia BPO (Noida). From 30 Sept 2006 10 Sept 2007.
· 14 Months Experience as CCR V Customer (MCIE New Delhi) from 17 January 2008 to 23 Febuary 2009.
· 28 months experience as CME with MDeverywhere (Noida, Sec 58, C-53) from 25 Feb 2009 onwards
KEY AREAS OF RESPONSIBILIES
· Planning and organizing high collections functioning of the client to ensure and low AR
· Addressing client complaints and to work on its solutions.
· Review of Payments, making sure these are tracked against the Target for the month and the overall client expectations, raise flags if necessary.
· Analysis of trends for each client’s work flow patterns, issues with regard to Payments and AR
· Maintaining client profile or to add more and more information on the client to make it smooth.
· Documentation of client specifications.
· Identification of issues leading to errors and denials.
· Client credentialing for new clients
KEY AREAS OF RESPONSIBILITIES AS SME
· OJT of newly joined employees for one month after training.
· Training and assistance to the new employees joining the micro team.
· Floor support
· Worked on issues effecting payments
AWARDS AND APPRICIATION
· Four time awarded for 100% attendance
· Twice awarded for best work
· Once awarded for best CCE for collecting hioghest prmium
EDUCATION L QUALIFICATION
· 10th pass from H.B.S.E. in 2001
· 12th pass from C.B.S.E. in 2003
· B.A. (PASS) graduate from Delhi University in 2007
· Perusing MBA from SCDL Pune.

[Guest]

REQUA. AND QUALIFICATION

[Guest]

Hi to all Dear friends.My Name is Saravjeet Singh. I am from Delhi.