www.teleperformance.com Tele performance India Gurgaon : Customer Support Advisor

[Admin]

Teleperformance India Gurgaon : Customer Support Advisor
teleperformance.com

Website: http://www.teleperformance.com

Keywords: customer service, support, customer care

Designation: Customer Support Advisor
Experience: 0 - 4 Years
Location: Gurgaon

Job Description:
Summary:
Provide a high phone and online customer service support for end-user customer. Should know how to excel and exceed customer’s expectations by going the extra mile even in moderately stressful situations

Pre- Requisites:
- Must be an Indian citizen and resident and should be at least 18 years of age.
- Must have excellent communication/ interpersonal (verbal & written) skills.
- Should be willing to work in 24*7 environment.

Soft Skills/Communication Skills:
- Excellent communication/ interpersonal/ presentation skills with clarity in speech, fluency and grammar.
- Must demonstrate clear articulation with excellent reading and writing skills.

Desired Candidate Profile:
A “Customer Support Advisor” must have
- Customer Service Aptitude and general cultural awareness.
- Excellent critical thinking, problem solving, customer handling and basic tech-support skills.
- Good analytical, logical and comprehension aptitude.

Knowledge/Skills:
- Relevant industry/customer support experience preferred
- Basic understanding of the usage of designing software products.
- Knowledge of Browsers & Internet based applications
- Ability to use Internet and Email & basic keyboard skills.

Roles and Responsibilities:
- Assist customer in resolving issues
- Delivering high quality customer driven support service resolving customer enquiries at first point of call
- Documenting all customer interactions in a case tracking database
- Providing a professional and efficient customer service function
- Call back customer waiting for follow-up in the agreed timeframe
- Ability to manage each customer interaction and demonstrate empathy towards each customer’s opinion
- Manage all customer communication with the appropriate level of etiquette, timeliness and professionalism
- Can interact effectively with the personnel, tools &resources in the customer service team to help, resolve customer issues

Company Profile:
Teleperformance is the worldwide co leader in contact center management with 248 contact centers, presence in 46 countries, servicing over 75 markets with 7 Off-shore locations and 79,800 work-stations.

Address:
Teleperformance India
TELEPERFORMANCE INDIA
398,UDYOG VIHAR,PHASE -III
Gurgaon,HARYANA,INDIA 122001

[Guest]

Pls go through my profile i am a software engineer and looking for a job opportunity with dis esteemed organization.
RESUME

Mrunal Sangamnerkar mail :m.sangamnerkar AT gmail.com
Software Test Engineer

Summary :
- Manual testing by creating & executing Test cases
- Skilled in understanding and identifying the required Test Scenarios.
- Expertise in which includes Effective Test Case Designing and Test Case Preparing.
- Expertise in executing Test Cases to test the application functionality against the requirements manually.
- Expertise in testing the Functionality, Compatibility, Database and Regression testing.
- Defect Reporting and Tracking using Automation Tool.
- Database Testing using Automated Tool.
- Good knowledge in all stages of Software Testing Life Cycle.
- Good interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies.

Experience :
5 months experience in IBM DAKSH Gurgaon, as a Tech Support executive .
Worked with Fleetguard filters as a trainee in IT and Systems.

Educational Qualification :
- SSC From Balak saraswati Vidya mandir Gwalior in 1999.
- HSC from govermant gorkhi Gwalior in 2001.
- B.E. in computer science in 2008 from RGPV Bhopal With 59.09%

Technical Expertise :
Operating Systems : Windows 2000, XP, DOS
Languages Known : C,C++,Visual Basic
Testing Tools : Winrunner 8.2,QTP9.0,Test Director 8.0
Scripting : VB Script,TSL
Databases : Ms Access,SQL

Project 1 - Hospital Management
Front end - Visual Basic
Back end - Ms Access
Description :
The objective of this project was to Create day to day records of Patient’s, Staff, Billing and to maintain the database so that as and when required we can query the databases .

Responsibilities :
- Understanding the Requirements and Functional Specifications of the application.
- Was associated with backend with one of my colleague .

Project 2 - Online Banking
Front end - C,C++
Back end - Ms access
Description -
This project was basically created to maintain a day to day transaction’s in a banking environment .If a customer is withdrawing money then the software shows all the transaction’s detail’s .How much is the current balance, when was the last transaction done.


Responsibilities :
- Understanding the Requirements and Functional Specifications of the application.
- Coding the different module’s .

Project 3 - Smart Institute 1.0
Description -
This software is designed and developed for fulfilling need of Private institutes. Smart Institute helps in handling enquires, registering students, creating fees structure, installment plans, Discount Schemes, scheduling batches and placement details. It helps in keeping track of each enquiry, gives reminders for follow ups, It also keep details of each student and is fees structure. It also keeps stock details of courseware and books in library. It creates reports for Daly collection, Predicted collection, Defaulter students and Enquiry details.

Responsibilities :
- Understanding the Requirements and Functional Specifications of the application.
- Identifying the Test scenarios and designing the Test cases.
- Prepared and Executed Test Cases as per System Requirements.
- Performed various black box testing Methodologies Like functional testing, Compatibility Testing, Database Testing, Usability Testing and Regression testing.
- Defect Reporting and Tracking using Automation Tool.
- Extensively performed Manual Testing process to ensure the quality of the software
Environment :
Front End : - VB.NET Backend: - MS –Access, MS SQL and ORACLA9i (Any one can be used according to user requirement).

Personal Details :
Name : Mrunal Sangamnerkar
Nationality : Indian
Date Of Birth : 02/07/1984
Marital Status : Single
Address : pune (maharashra)

I assure that all the above information, which I have provided, is true to the best of my knowledge and belief.

Mrunal Sangamnerkar

[anuradha.nmhrk]

sir/maam

i would like to work in your bpo sector so is there any openings? what is the procedure to apply?how can i send my resume or should i directly come for an interview?
please reply

thanking you

anuradha

[mrinmay.raj]

Hi,

I am interested in teleperformane job opening and looking forward to apply. Could you please provide me your contact details like e-mail address or your number so that I can apply for the opening.

Thanks and regards

Mrinmay

contact details : mrinmay.raj2010@gmail.com
0997170881

[Guest]

Mayank Aneja_1 year (10 months)_Exp_PGDM-IB_Export Executive
E-Mail : aneja.mayank AT gmail.com
To procure a challenging, progressive and developing position in an organization and to be an important part of the organization for attaining its goal.

ACADEMIA :
- PGDM-International Business from IPM College, AICTE approved in 2010.
- BCA from A.I.M.S.R College, Chaudhary Charan Singh in 2008.
- XII from CBSE Board in 2005.
- X from CBSE Board in 2003.

Organizational Experience : July 2010 till April 2011 – 10 months
Associated with Narula Exports Private Limited
Designation : Export Executive
Roles and Responsibilities : Working for a multiple clientele across African countries.
- Dealing in the business of medical/surgical/hospital furniture products
- Identifying new prospects and mapping the territory in terms of verticals and identifying major players in each vertical
- Responsible for preparing RFPs and RFIs for customers
- Understanding & Evaluate the exhibition specific requirements which were mandatory to participate such as cost, area of booth etc.
- Coordinating with cross functional teams while preparing response for RFPs and ensuring timeliness and accuracy to win bids
- Relationship management by doing regular follow ups/telecons with existing buyers/customers.
- Conducting secondary research to understand country bilateral relations & market potential power in African continent
- Capable of handling multiple projects at one time.
- Handling procurement, dealing with multiple vendors to source products at best price.
- Attending global exhibitions and represents company to promote business.
Key Skills :
- Proficient in Ms Office such as Ms Word, Ms Excel, Ms Powerpoint etc
- Always self driven to take intiative with a competitive drive to get things done with emphasis on working with and through people.
- Learned to be a better orator, acquired confidence and managerial skills while teaching students at home.
- Expertise to make new overseas buyer & converted into materialization.
Summer Internship :
Mahindra Finance Pvt.Ltd.
Designation : Summer Trainee
Project title : ‘Analysis of systematic investment plan among salaried class people’
Duration : Two Months
Responsibilities : The objective of the project was to understand the buying patterns of Systematic investment plans with specific understanding to mutual funds among different salaries class people. During the training, I learned to handle customers, mapping new customers, processing customer documents after sale.

Achievements :
- Awarded for securing 1st rank in volley ball school competition.
- Awarded certificate of merit for active participation in environment cleanliness

EXTRA-CURRICULAR ACTIVITIES :
- Enhanced my skills of managing people and time by working for IPM management fest at college.
- Played various tournament of cricket at school level & city level.
- Member of marketing club at IPM, GHAZIABAD.
College Projects
- Done market survey to check the consumer behavior toward the DIWALI OFFERS.
- Tem leader of MUSOORIE TOUR organized by college for fun and to collect knowledge about LIBRARD library.

HOBBIES :
- Playing and watching cricket
- Listening to music.

[Unregistered]

DIAMOND TIWARI
Indore M.P.
Email : diamondtiwari10 AT gmail.com,diamond_tiwari10 AT yahoo.in

To become of successful & sedulous engineer in my field & achieve my goals to gain knowledge. To prove myself dedicated & energetic as a network engineer in a progressive organization that gives me scope to apply my knowledge & skills & be a member of a team that dynamically works towards success and growth of the organization.

TECHNICAL SKILLS :
Programming Skills : - JAVA,C,C++,DBMS,Mysql Server 5.0,Oracle 10g,
Designing Skills : - HTML, CSS, Dreamweaver.

Hardware Skills : - Assembling & Disassembling, Maintenance, Installing & Troubleshooting Of Win 9X/2000/XP/Vista and Win Server 2000 & 2003.

Operating System : - Installation of Win 98, Win 2000, Win XP, Win 2003 Server & Win Vista.

Application Package : - Microsoft Word, Excel, Power Point, Outlook and Outlook Express 2003, 2007 & 2010.

ACADEMIC QUALIFICATION :
- MCA from SHRI RAM INSTITUTE OF TECHNOLOGY(Jabalpur) in 2011 with aggregate 71% RGPV University Bhopal.
- B.Sc.(Electronics) from Mata Gujari Girls College,Jabalpur in 2008 with 57% RDVV University Jabalpur.
- Intermediate from Guru Nanak Higher Sec school Jabalpur in 2004 with 59% ,M.P. BOARD.
- Matriculation from Sharaswati Higher Sec School Nainpur in 2002 with 61%,M.P.BOARD.

EXPERIENCE & ACADEMIC PROJECT :
- Four month working experience in Central Infotech Pvt.Ltd. Indore as the post of Junior Software Developer.
Project : Maintenance Agency System (Major)

Description : This software helps to solve maintenance problem
of bank Offices etc.

Technology Used : Front End: Java
Back End : Mysql server5.0

VOCATIONAL TRAINING :
- Training Certificate in JAVA from HP of duration 1 month .
- Training Certificate in SQL from HP of duration 1month.
- Training in J2EE,Mysql server5.0 from Appin Technology Lab of duration 4 month.

PERSONAL SKILL :
- Comprehensive problem solving abilities.
- Ability to deal with the people.
- Willingness to learn team facilitator hard worker.

EXTRA CURRICULER ACTIVITIES & HOBBIES :
- Won 1st Prize in quiz competition in my college.
- Won several prizes in college level cultural & sports meets.
- Playing PC games, Making cards.

EXPECTED CTC : NEGOTIABLE/AS PER COMPANY NORMS

PERSONAL DETAILS :
Date of Birth : August 10, 1987
Marital Status : Unmarried.
Father’s Name : Mr.H.S. Tiwari
Strength : Hard working, good team leader, Time Punctuality, Cooperative.
Languages Known : English, Hindi

DATE : _ _ _ _ _ _ _ _ _ _ _
PLACE : _ _ _ _ _ _ __ _ _ _ _ .

DIAMOND TIWARI