www.omnia.in Bpo Service Pvt Ltd Ghaziabad, Noida : Outbound Sales, Banking/ Insurance

[Admin]

Omnia Bpo Service Ltd Ghaziabad, Noida : Team Leader - Outbound Sales (Banking/ Insurance)
omnia.in

Website: http://'www.omnia.in

Designation: Team Leader - Outbound Sales (Banking/ Insurance)
Experience: 2 - 3 Years
Location: Ghaziabad, Noida

Job Description:
Recruiter wants you to directly approach the venue with your profile details.
Candidate should possess good communication skills, have a min exp of 2-3 yrs in Outbound sales for Banking/ Insurance process.This role is primarily responsible for handling CSA’s and facilitating them to achieve their daily, weekly and monthly targets

Desired Candidate Profile:
Candidate will be responsible for following-:
-Ensure that the calls are made as per procedures
-Ensure that the assigned targets in accordance with SLA are met
-Ensure that the quality of the calls is in compliance with predefined parameters
-Identify potential areas for process improvements & highlight the same to the Asstt. Manager
-Compile and Provide the relevant process reports on a on a daily basis
-Ensure adherence to established attendance schedules
-Provide process training to new team members to facilitate their levels of performance – mentor/mentee relationship
.-Asstt. Manager for the purpose of reporting performance, clarifying concerns, and seeking support
-Manager for the purpose of settling issues left unresolved by the Team Leader
-CCE’s for the purpose of seeking cooperation & taking feedbacks & suggestions
-Supervisors at the client end for the purpose of seeking clarifications & answering queries
-Trainers at the client end for the purpose of training
Overall Quality Score for the Team
-Process improvement
-Attendance and Schedule Adherence
-Meeting all the defined KPI’s for them.

Company Profile:
Omnia BPO Services Limited is a part of SpiceCorp Global group of companies and is a leading On-shore BPO providing high quality Customer Life Cycle Management services. Spice Mobile, Spice Telecom, Hot Spot Retails, Spice Net and Cellebrum are other prominent members of the Group.
Originally known as Stracon Back Office Solutions Limited, the name of the Company has been changed to Omnia BPO Services to truly reflect the Management Vision to be omni-present all over India. Omnia now has a PAN India Presence in 11 cities (covering all 4 regions ) through 11 centres.

Omnia BPO provides both Inbound & Outbound customer support and telemarketing services to AIR INDIA on a nationwide basis. It also provides entire gamut of Call Centre services to Idea Cellular Limited, MTNL, Spice Telecom, DISH TV and Max New York Life Insurance Company and is the process of implementing an important G2C project Citizen helpdesk for Government of Madhya Pradesh.

Omnia BPO is already operating around 2500 seats including Inbound and Outbound operations with about 5500 people from its multiple locations including 2 centers in Delhi/NCR and 9 outstation centers at Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Mysore, Mohali & Hasan, with Bhopal going to become operational shortly.

Omnia BPO plans to be 5000 seats On-shore BPO by the end of this year, with an annualised turnover of over Rs.250 crores with major focus on Travel, Telecom, e-Governance and BFSI segments. Retail segment has also been earmarked as potential area for future growth
Having bagged the contract of Indian Railways for operating Integrated Train Enquiry Services (ITES) all across the country, a company under the name of Bharat BPO Services Limited has been promoted to implement this project. Zonal Call Centers for this project are located at the 4 metros of Delhi, Mumbai, Chennai & Kolkata the 4 Regional Call Centers are located at NOIDA, Ahmedabad, Mysore and Kolkata to begin with. This operation, not included in the statistics of OMNIA BPO, has been started with about 700 seats and 2000 persons and is poised to scale up to 2000 seats and 5500 persons in a year. It is already handling about half a million voice transactions every day and this volume is expected to cross 2 million transactions a day by the end of year 2008.

The services being provided to the travel segment include services relating to Flight / Railways Enquiry & Information, Reservations, Dial-a-Ticket, Dial-a-Package, Tele check-in for Airlines, Handling Marketing and Promotion schemes, Frequent Flyer Program and dealing with Customer Complaints to over one million customers of Airlines segment and 320 million customers of Indian Railways.

The services being provided to the Telecom segment include complete Customer Life Cycle Management, right from Welcome Calling to First Bill ( Hand Holding ) call to dealing with customer complaints, handling Complaint Escalation Process, Payment Reminder and Follow up Calls. In Telecom segment we also handle Out-Bound calls in Life Cycle Management Process including Relationship Building, Value Building, Retention and Loyalty Management calls.
In the BFSI segment, the company has started with handling Out-Bound calls for client verification, collecting relevant information from already existing clients, payment reminder calls for existing clients, calls for revival of lapsed policies and has also taken up a process for Direct Marketing of policies to new clients starting from acquisition of data base to collection of payment for the policy.

Omnia BPO management team has been responsible for running one of the largest Domestic BPO service across the country for about 10 years and hold expertise in running Travel, Telecom and Financial Segment processes such as for Indian Airlines, SPICE Telecom, Reliance Infocom, Airtel, Idea, Tata Teleservices, Citifinancial, Tata AIG and Standard Chartered Bank etc.

Address:
Omnia Bpo Service Ltd
B-7
Sector -65
Noida,UP,INDIA 201301

Email Address: gajendra.saini@omnia.in

Keywords: outbound sales, lead generation, sales

[Guest-IJT]

Name : Gopal Mangalkumar Kadam
Email : gopal.kadam AT rediffmail.com
Designation / Skillset : Store Executive/Supervisor
Dear Sir,
I Have Done My Dy Diploma In Industrial Electronics & Since From Last 3 Years I'm Working In Logistics Field In Warehousing.

Resume :

Professional Objective :
To be professionally associated with a progressive and challenging environment, which Demands extra analytical skills accelerating my professional growth, where I can enhance my skills and potentials to the best and exploit them to create new avenues in Commercial, Best Interest of the Company.
SKILLS :
- Inspection Of Material, Packing Of Raw Material Finish Good Material For Export & Local Dispatches. Dispatching Material against PI.
Work Experience :
Current Company : Honeywell Automation Ltd. Pune (Spear Pay Roll)
Designation : Dispatch Executive From 20.04.2011 To Till date.
Current CTC : 1.45 Per Anum
CURRENT JOB RESPONSIBILITIES :
- Dispatching Materials against properly authorized Materials Requisition (MR)
- Handling SAP Related PGI & Invoicing
- Packing Of Raw Material Finish Good For Export & Local Dispatches.
- To CO-ordinate with Transporter for Vehicles Arrangements.
- Maintaining exact records of all dispatches of Materials & Balance to facilitate ordering of required.
- To keep Reports on daily Basis for Dispatch.
- To command the distributions of stock.
- To take every person reports on daily basis.
- To co-ordinate with related Engineers for Stock availability & concerned
Department.
TRANSPORTAION RESPONSIBILITIES
- To CO-ordinate with Transporter for Vehicles Arrangements
- Planning Vehicle & Arrange Indent Operating
Company : Drive India Ent. Solution Ltd.(ADECCO)
Designation : TATA Ware House Executive From 22.05.2009 To 19.04.2011
JOB RESPONSIBILITIES :
- Dispatching Materials against properly authorized Materials Requisition (MR)
- Handling SAP Related GRN & Invoicing.
- Maintaining exact records of all receipts & dispatches of Materials &
Balance to facilitate ordering of required.
- Responsibilities of receipts & dispatches of Tower equipments.
BSC & MSC BTS Antenna, Feeder Cable For Maharashtra & Goa Circle.
- To keep Stock Report on daily Basis & Reconciliation of Stock.
- To possess pertaining to Inventory of Materials.
- To handling 70 line items of Stock & 15 members for process of Warehouse Activities.
- To take the Physical Audit of Stock on Weekly Basis.
- To command the distributions of stock according to MR & orders.
- To co-ordinate with related Engineers for Stock availability & concerned
Department.
- To take every person reports on daily basis.
- To CO-ordinate with Transporter for Vehicles Arrangements.
ACHIEVEMENTS :
- Star Performance Award For Dispatching 152 Sites In One Day
- Appreciation Certificate For SAP Integration From TATA
Company : Kanchan Engineers (IDEA Warehouse)
Working in IDEA Warehouse As A Project Co-Ordinator
Making Installation Of BTS & MiniLink & Commissioning Of BTS In Maharashtra & Goa.
Designation : Project Co-ordinator
Duration – 1 Year 20.05.2008 To 15.05.2009
EDUCATION :
Technical :
1.Diploma In Industrial Electronics From Satara Poly. Satara.
Academic :
S.S.C.Yeshwantrao Chavan high school Phaltan-1999-2000.
Diploma in Industrial Electronics From Satara Poly Satara With 1st Class.
EMPLOYMENT HISTORY :
1. Presently working as Warehouse Executive for TATA Project, in Maharashtra Since June 2009 till date.

ACHIEVEMENTS :
Project : GSM 900 (EDGE)
Vendor : KANCHAN ENGINEERS
Client : IDEA CELLULLAR LTD. MAHARASHTRA.
Designation: IDEA PROJECT CO-ORDINATOR.
Job Profile:
Material Checking & Dispatch For Project Idea & co-ordinate with related Engineers for Stock availability & concerned Department.
Installation of BTS with ERICSSON equipment.
STRENGTHS:
- Result Oriented Approach.
- Environmental adaptability.
- Team Player with “CAN DO” attitude.
- Ability to develop and sustain working relationship.
- Strong initiative and self-motivation to succeed
- Ability to develop and sustain working relationship
- Ability to achieve results with patience
- Hard working
DECLARATION
I hereby declare that the fact and figures furnished above are true to the best of my knowledge and belief.
DATE:
PLACE: (GOPAL MANGALKUMAR KADAM)
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4297065
Date & Time : 25th Jun 2011 2:59 AM (UTC)
IP Address : 199.63.142.252
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Predicted Country : United States

[Guest]

RESUME
Vipin Kumar verma
E-mail : vipinjannat.verma AT gmail.com
CAREER OBJECTIVE

- Looking for Responsible and Challenging Career where my skill can be effectively utilized and contributed for organization success.
ACADEMIC QUALIFICATIONS

- B.A 2nd year Pass From CCS University, Meerut
- 12th Passed from NIOS Delhi 2001
- 10th Passed from UP Board in 1999
COMPUTER KNOWLEDGE
- Basic Knowledge of Computer & Internet
WORK EXPERIENCE
- Two year work as a marketing sales executive in M/S.MAHAMAI PROPERTIES &REALTORS Kaushambi ,GZB
- Four year work as a marketing sales executive in M/S.VINAYAK PROPERTIES Parsvnath paradise Mohan Nagar,GZB
- Two year work as a marketing Payment recover in M/S. AKANSHA PROMOTION, Krishna Nagar,Delhi
- One year work in M/s.shri Hans Energy System(p ltd)(parparganj ind.area)behalf “BSES” Delhi
- Two year work in marketing M/s. Bharat Trading company, (Distt.cen. janakpuri)

[Unregistered]

CURRICULUM VITAE
Sugandha Sofat
Email : sugandha.sofat AT gmail.com

CAREER OBJECTIVE :
Utilizing my present knowledge, ideas and experience for performing and producing results in order to achieve prime goals of the organization as well as my goals along with increasing my knowledge and enhancing my skills to explore opportunities and contribute in overall growth of the organization.

EDUCATION QUALIFICATIONS :
Pursuing B.com (Pass) (Final year) from Delhi University (Result Awaited)
Passed Senior School Certificate Examination from CBSE with 65% in 2010.
Passed Secondary School Examination from CBSE with 67% in 2008.

PROFESSIONAL QUALIFICATIONS :
One Year Diploma in Secretarial Practices (Office Management) from Young Women Christians Association (YWCA).

TECHNICAL PROFICIENCY :
Applications : MS Word, MS Excel, MS PowerPoint, Internet.
Proficiency in Shorthand (60 words per minute).
Proficiency in Typing (40 words per minute).

TRAINING ATTENDED :
Internship in Federation of Indian Chambers of Commerce and Industry (FICCI),
Mandi House. Worked as an Office Assistant.
Time duration : Two Weeks (JANUARY/2011 – FEBURARY/2011)

CURRICULAR ACTIVITIES :
Participated in various Quiz and competitions in College and School as well
Work as an Active member of School Societies.
Participated in Dance Competition in School and College Functions.
Organized as well as Participated in Cultural and Technical Festivals in college.

PROFESSIONAL EXPERIENCE;
Working with Top Travel & Tours Pvt. Ltd; Shadipur as Executive (Tours) from May’11 till present.

Job responsibilities :
Operation-Costing (InboundFIT, GIT and Brochures)
Itinerary Designing
File handling
Meeting and negotiating the rates and finalizing confidential tariff with the hoteliers.
Handling all kind of Domestic & International Sectors like Bangkok, Srilankan and Korean queries through internet, emails, and phones and providing immediate solutions.
Co-cording with Local Agents to get the quote for customized packages with all the services.

PERSONAL DETAILS :
Father’s Name : Mr. Ajay Sofat
Date of Birth : 22th Sept. 1992
Nationality : Indian
Marital Status : Unmarried
Interests : Dancing, Watching Movies, Listening to Music.
Languages Known : English, Hindi, and Punjabi.
Strengths : Desire to learn, hardworking, positive attitude

DECLARATION :
I hereby declare that above mentioned Performa is best to my knowledge and trust.

Date :
Place : New Delhi

Sugandha Sofat