www.wtindia.com Wings Technologies Delhi/NCR : Business Associate

[Admin]

Wings Technologies Delhi, Delhi/NCR : Business Associate/Sr. Business Associate
www.wtindia.com

Keywords: Collections , outbound collections , outbound process , walk - in , voice , BPO , Call Center

Designation: Business Associate/Sr. Business Associate
Experience: 1 - 5 Years
Location: Delhi, Delhi/NCR
Compensation:
Rupees 1,00,000 - 3,00,000
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 24 Jan

Job Description:
This position is for the special kind of Collections work and requires people who not only possess excellent communication skills / Soft skills but also the ability to learn a process that is not purely rule based.

This Job requires interaction with all parties related to a Worker’s Compensation Claim. Researching account issues and making sound judgments keeping Information security and compliance in mind.

Job revolves around collection of old claims that are transmitted to the system.
Education: Candidate must be a Graduate .

Experience: Candidate must have at least eight months of prior experience of working with a Voice based process. Preferably outbound collections.

Desired Candidate Profile:
‘Collections’ Team representative should be able to take up this challenging role and collect mandatory information diligently.
prior experience of working with a Voice based process. Preferably outbound collections.
Business Associate / Sr. Business Associate

Company Profile:
Opening in Top IT/BPO organisation, that is the leading Financial Service Provider in the world. Over the last 23 years we have grown to a US$ 5 billion, 27,000 Strong team serving 18,000 clients with 3600 Software Products spread across 60 countries. We currently need a vast set of energetic, self starting and result oriented human manpower for our Indian Operation.
It was created to help our clients meet changing customer needs, expand their markets through competitive products and services, and overcome technological challenges while at the same time providing the highest service levels in the industry.

Since its formation in 1984, It has grown into a worldwide organization with clients in more than 60 countries supported by nearly 25,000 employees. We are serving more than more than 18,000 clients worldwide with over 3600 products and a host of services.
Today’s technology provides so many opportunities - for individuals, for businesses, for education, for worldwide communication - the applications are endless. It’s a new world, full of potential and challenge.

Executive Name: Minu

Address:
Wings Technologies
K-3D,Malviya nagar,Near Krishna Mandir
New Delhi,Delhi,INDIA 110017

Email Address: minu@wtindia.com

Telephone: 9910796555

Keywords: Collections , outbound collections , outbound process , walk - in , voice , BPO , Call Center

[Guest-IJT]

Name : GOPINATH. S
Email : gopinathcht AT gmail.com
Designation / Skillset : Senior title insurance analyst/associate/executive
Senior title insurance analyst/associate/executive

Resume :
RESUME
CAREER OBJECTIVE :
To work as a Business Associate to enhance my knowledge and skills in the Business Processing field.
PROFILE :
3 years of experience in the BPO industry company “FIRST AMERICAN INDIA PRIVATE LIMITED” based at Bangalore that services the back office processing support for INTERTITLE, INC., (USA);
It’s a Company of professionals to process the Title Reports validating the documents related to Property, Ownership and Legality. This process will be done by various access sites as the information provided by First American Office. FIRST AMERICAN is 3000 head strong and a growing organization.
WORK EXPERIENCE :
Business Processing Executive 2010 – present, BPO Company “FIRST AMERICAN INDIA PRIVATE LIMITED”, Bangalore.
Primary Responsibilities :
A Screener- To process the file by pulling out the required documents as Property details, Accessor map, Taxes, Online taxes, Maps, Running the PI (Property Index).
A Word Processor- To process the file by keying the Document informations in to the codes and to prepare the Preliminary Report.
A Proofer- To check and analyse the errors of the Word Processor and to prepare the final preliminary report or the Final Product.
A Data Controller- It is all about Assigning the files, to move all the backlog files, and to push all the Rush orders.
Additional Responsibilities :
*
Training the New Hires about the Product Specifications.
*
Conducting Assessments for the New Joiners.
*
Supporting Colleagues with process related queries and helping them in meeting the team targets.
*
Check and analyze the root cause for the Errors by the Fish Bone Analysis (FBA).
ACCOMPLISHMENTS :
* Been a role model for the team in productivity and quality.
* Been a star performer for the month Feb-2010.
* Supported Confirmations and Fort Worth team during heavy volumes and helped them to clear their backlog.
* Active participant in talent shows like Singing and Instrumental (Guitar) in the corporate.
* Also participated in “Radio Mirchi 94.3 FM” show competition in singing and instrumental (Guitar) held among the thirty Corporate.
STRENGTHS :
Honest, Sincere, Faithful to assigned work, People and teaming.
Having been worked for 3 years, my Professional strengths are :
* Very quick to pick up and understand new processes and extremely keen and determined to getting it right and improving customer service levels.
* Demonstrated leadership qualities by voluntarily taking as a role model in shaping the team and processes involved.
EDUCATIONAL BACKGROUND :
Bachelor of Science ( PCM) 2006, University of Gulberga, Bellary, Karnataka, India.
PUC II 2002, Pre- university board, Karnataka, India.
S.S.L.C 1999, Karnataka Secondary Education Board, Karnataka, India.
All information provided above is complete and correct to the best of my knowledge.
Date :
Place : Signature
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4160882
Date & Time : 22nd May 2011 10:56 AM (UTC)
IP Address : 122.179.91.154
Browser Info : Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.19) Gecko/20110420 Firefox/3.5.19
Predicted Country []: India