www.suth.com Sutherland Vizag Visakhapatnam : Communication Trainer

[Admin]

Sutherland Global Services S Visakhapatnam : Communication Trainer
http://www.suth.com

Company Profile:
Confidential

Designation Communication Trainer

Job Description
Ability to provide Training to Associates on the following
-Voice and Accent
-U S American Culture ( Cross Culture )
-Grammar
-Call Flow & call management skills / soft skills.
-Program Specific Knowledge / Skills.
-Adminster Assessments.

Desired Profile
-Strong Verbal and Written Communication skills.
-Excellent Presentation skills / interpersonal skills.
-Communicate and manage the Training Objectives.
-Basic Knowledge on MS Office.

Experience 1 - 2 Years
Industry Type BPO/ITES /CRM/Transcription
Functional Area HR / Administration, IR
Education
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Compensation: Rupees 2,00,000 - 2,50,000

Location Visakhapatnam

Keywords Communication trainer , voice and accent trainerv

Contact
Vinodhini S
Sutherland Global Services Inc
Email vinodhini_s1@suth.com

Website http://www.suth.com

Job Posted 19 Jan

Chennai:
You can mail your resume to aspire@suth.com
Coimbatore:
You can mail your resume to aspirecbt@suth.com
Trichy:
You can mail your resume to aspire_trichy@suth.com
Madurai:
You can mail your resume to vijay_anand@suth.com
Cochin:
Email your resume to Aspire_Kochi@suth.com
Mumbai:
Email your resume to walkinmum@suth.com

Keywords Communication trainer , voice and accent trainerv

[Guest]

RINKU KUMAR CHOUBEY
Email : rkc_choubey AT rediffmail.com

Career Objective
Seeking a challenging environment that encourages continuous
learning and creativity provides exposure to new ideas and
simulates personal and professional growth.
Work Experience :
- Working with SEEDS INTIMATE APPAREALS INDIA LTD,as
Help Desk Assistant (Networking & Hardware Level 2) from
OCT 2010 to till date.
- Worked with TATA BUSINESS SUPPORT SERVICES,as
Senior Technical Support Executive from SEP 2008 to DEC 2009.
- Worked with AMMANNA TECHNOLOGIES PVT LTD, as a Senior Documentation Analyist from AUG 2004 to JULY 2008.
Experience Summary :
- Working on Windows 2003 server with Hardware support
- Worked on Tataindicom WIRELESS, WIRELINE and WI-FI internet services and Net-Telephone through online (Semi-Voice process)
- 4 years of BPO Experience in Documentation Process in MS Office
and SQL Database for reputed Banks.
- Good in understanding business processes / requirements and
translating them into technical Requirements.
- Having Knowledge in Routers, Switches.
- Ability to work in-groups as well as independently with minimum
supervision and initiative to Learn new technologies and tools quickly.

Education
- B.Sc Computers
Software Proficiency :
ETL Tools : Informatica 7.1,6.2
Data Bases : Oracle 9i,MS Access,Sql Server, Datawarehousing(Informatica)
Languages : C, HTML, DHTML, SQL, and MS-OFFICE
Operating Systems : Win NT/ 95 / 98 / XP / ME / Win 7 Home Edition/Win 2000 / 2003 Servers
Networking : MCSE 2003 Server, CCNA (Cisco Network Administration)
Company Description
Seeds Intimate Apparel India Private Ltd is a Multinational garment manufacturing company incorporated
in Visakhapatnam in the year July 2009 with 1500 employees and 100 Administration staff.
Clover Group Hongkong Mast Industries USA Brandot USA and Brandix Lanka Colombo are the
share holders for Seeds Intimate Apparel. Seeds manufacture intimate lingerie to its leading customers.

Project Wireless(Wimax), Wireline(Broadband)
Duration OCT 2010 to Till Date
Role Help desk Assistant
No of Systems 100 (Desktops / Laptops)
Work Profile :
- Configuration of DNS, DHCP, IIS 5.0, FTP, Creating Home folders, Password Recovery, Disk Quotas, ADS, Troubleshooting ADS, Backup of ADS, Restore database.
- Creating Users in the Server 2003
- Connectivity of PC, Laptops and Printers to the server through LAN
- Configuring Routers, Switches
- Configuring E-Mail Clients(MS Outlook Express) with Incoming and Outgoing protocols (POP3 and SMTP ).
- Configuring Net-Telephony (With Net-Telephony Dailer).
- Assembling PCs, OS installation, updating peripherals, Partition & Formatting HDD
Company Description
Tata Business Support Services (India) Pvt. Ltd is a leading service provider company, with head office located in Mumbai. We provide solutions for clients, to achieve an increase in profitability, and improved communications through the development of most reliable solutions for your business needs. We deals with WIRELESS(Wimax), WIRELINE(Broadband) and WI-FI(Hot spot locations) services to customers through voice process, use to solve customers queries regarding internet connectivity, billing details, usage details, updating the new plans to customers
Project Wireless(Wimax), Wireline(Broadband) and WI-FI Services
Duration SEP 2008 to DEC 2009
Role Group Leader (Senior Technical Support Executive)
Team Size 20
Work Profile :
- Logon to FMS(Faulty Management System) to check whether customers router is switch on/off.
All these done in this software based for wireless connections.
- For Wireless connection (Wimax) it has two type of box at customer end
1.Telsima ( AC and PORT lights).
2. USI (Universal Standard Industry) it has 7 lights
- STATUS
- POWER
- QAM 64
- QAM 16
- QPSK
- BPSK
- NO SIGNAL
- For Broadband connection it has three types : DSL ADSL METRO E
- Logon to FMS to check whether DSLAM is UP/DOWN for Broadband customers, from this DSLAM connections
Will be provided to the customers.
- Logging to customers Wireless Antenna remotely(Telnet) and check the status of the base stations whether they are getting the good signal or not.
- Checking the values like CINR, RSSI, Modulation, Base Station ID,Mac Address, IP address, TCP/IP.
- Guiding the customer with all the necessary troubleshooting steps to get connected to the internet.
- Troubleshooting issues like No Browsing static IP,DHCP IP, No connection static IP,DHCP IP, VPN,
Slow browsing, Frequent Disconnection.
- Configuring E-Mail Clients(MS Outlook Express) with Incoming and Outgoing protocols (POP3 and SMTP ).
- Configuring Net-Telephony (With Net-Telephony Dailer).
- Assembling PCs, OS installation, updating peripherals, Partition & Formatting HDD.
- Configuration of DNS, DHCP, IIS 5.0, FTP, Creating Home folders, Password Recovery, Disk Quotas, ADS, Troubleshooting ADS, Backup of ADS, Restore database.
Company Description
Ammanna Technology (India) Pvt. Ltd is a leading IT solutions and IT enabled services company, with head office located in Hyderabad, India as an 100% EOU and ISO 9001 :2000 certified company.
We provide solutions for clients, to achieve an increase in profitability,
and improved communications through the development, deployment and management of most reliable solutions for your business needs.
we are also handling national and international banking services some of the banks like UTI, SBI,Insurance, and all banking process etc. we are working for credit cards, loans, insurance
Project 1 Document Processing
Duration AUG 2004 to MAY 2006..
Role Document Processing (SQL,MS Office)
Hardware Win 2003 Server
Work Profile :
- Document Processing for the Credit Cards, Home loans, insurance of Banks in all these done online in a specially developed software.
- Also maintainence of the database of the entire organization in SQL, MS Access, and MS Excell with filter conditions.
Project 2 Mortgage ( Citibank).
Duration JUN 2006 to JULY 2008.
Role Senior Data Analysit
Team Size 10
[
Work Profile :
- Data processing for the Citibank Home Loans, all these done online in a specially developed software
- Assiging daily schedule to team members.
- Deals with Citifinancial Mortgage company, Cititrust bank, Citifinancial Banking Network, and also Quality check (QC).
- Checking the documents through online and verifying whether the client is suitable for opting the loan.
- Quality check has been done regularly for each process.

[Guest]

PINKI KUMARI
Email id : - pinki.kumari6134 AT gmail.com
Objective :
To Work with responsibility and co-ordination for overall growth of the organization,enhancing my potential and keeping up with the latest technology. On a personal front to gain experience by working with experts as well as implementing my soft skills and technical skills.
Academic Qualifications :
- 2007 to 2011 : B.TECH., Department Of Computer Science & Engg.
From Aryabhatta Institute of Engineering & Management
Durgapur.
SEMESTERS UNIVERSITY MARKS
(S.G.P.A.) AVERAGE
(D.G.P.A.)
Eighth W.B.U.T.
8.47
Seventh W.B.U.T. 8.78
Sixth W.B.U.T. 8.85
Fifth W.B.U.T. 8.62
Fourth W.B.U.T. 8.63
Third W.B.U.T. 8.03
Second W.B.U.T. 8.32
First W.B.U.T. 8.07
- 2006 : Intermediate Examination (B.I.E.C.)
College :- R.P.M college
Marks(%) :- 57.22
- 2003 : Board Examination (B.S.E.B.)
School :- Narayani kanya High School
Marks(%) :- 70.28
Favourite subject :
- DBMS,Data Structure.
Technical Skills :
Programming Languages :- Fundamental of C, Core Java
Operating System :- Windows Xp
Web Technologies :- HTML
Training&Project :
- Oracle 9i in VFORCE GLOBAL using Oracle during the period of july 2010 to aug 2010
And done a project Query Management System.
- Vocational Training and visit at Bharat Sanchar Nigam Ltd. during the period of December 2009 to January 2010.
Final Year Project :
Topic :- Online National Polling
Name :- Janmat (The Great Mind Challenge 2010)
No of members :- 4
Language Used ;:- Java

[Guest]

Usha Madhavi Gorli
E-Mail : madhavi.gorli AT gmail.com
SNAPSHOT
- Gained practical exposure through academic training and project.
- Believe in Can-Do approach and can acclimatize to the new environment.
- Abilities to work in a team as well as independently.
- Motivated by internal standards of excellence to overachieve expectations and exceed all set goals and a Go-Getter by nature.
CAREER OBJECTIVE
To build a career in an organization that gives me an opportunity to utilize both functional and analytical skills.
SOFTWARE PROFICIENCY
Operating Systems Microsoft Windows 98, Xp, 2000,7, Vista
Applications MS-Excel, MS-Power Point & MS Word
Languages known C,C++,Java
SCHOLASTICS
Qualification Specialization Institution University/ Board Year of Passing Percentage
B.Tech IT Vignan’s Institute Of Engineering for Women Jawaharlal Nehru Technological University-Kakinada 2012
(expected) 71.9
Inter(+2) M.P.C Narayana Junior College Board of Intermediate Public Education 2008 88.4
10th SSC MNR High School Board of Secondary Education 2006 90.2
ACADEMIC PROJECTS
MINI PROJECT :
- PROJECT : : A study on Online Billing
- ORGANIZATION : Symbiosis Company, Rushikonda, Visakhapatnam, Andhra Pradesh
- DURATION : 2 months
MAIN PROJECT :

- PROJECT : A study on Decision Trees for Uncertain data
- ORGANIZATION : Tech Tammina, Rama talkies road,Visakhapatnam,Andhra Pradesh
- DURATION : 4 months
ATTAINMENTS
Member of the association RAMPANTS and actively took part in the events organized under the association in engineering
Volunteered for Vignan’s Yuvtarang which was held in VIGNAN College
Presented papers in various technical events which were held in different colleges
Has participated in Amateur astronomy[WORKSHOP] at the national symposium,Technozion, in NIT Warangal
Won 2nd prize in one event which was held in VIGNAN college on sports day
Stood School 1st in NATIONAL OLYMPIAD TEST which was held in my schooling.
Actively participated in co-curricular and extra-curricular activities.
Declaration :
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Place :
Date : Usha Madhavi Gorli

[Unregistered]

SAI DEEPA P
saideepa.psd AT gmail.com

Career Objective :
Being associated with the Globally Vibrant and growth oriented organization. I would like to cultivate my career by working in critical & demanding assignments and to ensure continuous learning in Technology and Business processing

Education Credentials :
Degree College Pass out year Aggregate
M.C.A Godavari Institute of Engg. & Tech. 2013 73.70
Degree Avanthi Degree College 2010 68.92
Intermediate AMG Jr. College, Bommuru 2007 72.80
SSC GPR ZP High school, Bommuru 2005 80.16

Technology :
Programming Skills : C & DS, CORE JAVA.
Operating systems : WINDOWS XP/7.
Networks : Computer Networks.

Achievements :
Stood second in 10th in our school.
An active NSS volunteer for which, I received college merit certificate
Participated in the state level paper presentation held at Pragati Engineering College.
Participated in one day state level workshop on Application Development held at Aditya PG College, Kakinada.

Soft Skills :
Good Communication skills
Willingness to learn
Positive Attitude
Quickly adaptable to new environment

Academic Project :
Title : Cloud data protection for the masses.

Technology :
Operating System : Windows95/98/2000/XP
Application : Tomcat5.0/6.X
Front End : HTML, Java, Jsp
Scripts : JavaScript.
Server side Script : Java Server Pages.
Database : Mysql
Database Connectivity : JDBC.
Description :
Offering strong data protection to cloud users while enabling rich applications is a challenging task. We explore a new cloud platform architecture called Data Protection as a Service, which dramatically reduces the perapplication development effort required to offer data protection, while still allowing rapid development and maintenance.
There is tension between user data protection and rich computation in the cloud. Users want to maintain control of their data, but also want to benefit from rich services provided by application developers using that data.
We propose a new cloud computing paradigm, data protection as a service (DPaaS) is a suite of security primitives offered by a cloud platform, which enforces data security and privacy and offers evidence of privacy to data owners, even in the presence of potentially compromised or malicious applications. Such as secure data using encryption, logging, key management.

DECLARATION :
I hereby declare that the information furnished by me is best of my knowledge and belief.

Place :
Date :
(SAI DEEPA.P)