www.pharmanet.com Mumbai : INTERACTIVE TRIALS ANALYST

[mskavi]

PharmaNet
http://www.pharmanet.com

Keywords: Interactive Trials Analyst, IVRS, Interactive Voice Recording System,

Designation: INTERACTIVE TRIALS ANALYST I
Experience: 0 - 5 Years
Location: Mumbai
Education: UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Pharma/ Biotech/Clinical Research
Functional Area: Other
Posted Date: 22 Dec 2008

Job Description
Answer IVRS help calls from system users, resolve issues and track resolutions
Resolve issues/problems relating to client and investigator requests and supply shipments
Document validation plans and other required materials for IVRS projects

Desired Candidate Profile
Minimum Requirements:
Bachelor’s Degree; in lieu of degree, a minimum of four years of relevant technical and or clinical/health related experience
MS Office experience
Excellent verbal and written communication skills

Company Profile
PharmaNet Development Group, a global,drug development Company,provides a comprehensive range of services to the pharmaceutical,biotechnology, generic drug,and medical device industries. The Company offers clinical-development solutions.

Executive Name: HR Manager

Address:
Not Mentioned

Email Address: pnhr19@pharmanet.com

Telephone: Not Mentioned

[Guest-IJT]

Lookinf for an opportunity in HR
CURRICULAM VITAE
REKHA KRISHNA

archanareka AT gmail.com
Objective
- Seeking a challenging profile with enthusiastic career and nourish in the organization.
Qualification
- B.Com (Bangalore University)
- English Junior and Senior Typewriting
- Diploma in Computer Application
- MBA – HR (Sikkim Manipal University)
- PGDHA (Alagappa University) – Persuing
- HR Professional Course ( HR House)
Experience
- Working as HR in Shanthi Hospital and Research Centre, Bangalore. Since March 2010.
- Worked as Assistant Administrator Officer in NMC Specialty Hospitals, Al Ain, UAE. Since July 2009 to February 2010
- Worked as Patient Coordinator (Assistant PRO) in Sagar Hospitals, Bangalore. from August 2006 to June 2009.
- Worked as Music Teacher in J S S Public School Bangalore as Substitution teacher from Sept.2003 and handled computer classes and continued as Office Assistant.
- Worked as Receptionist Cum H R Executive in Prism Books Pvt. Ltd., from April 1999 to 2002
Job Profile
- Shanthi Hospital and Research Centre, Bangalore.
- Maintain the confidentiality of personnel and organizational processes and proceedings where such confidentiality is provided by policy or law.
- Formulating Policies with consent of management and the consultant advise.
- Identify staff vacancies and recruit, interview and select applicants.
- Allocate human resources, ensuring appropriate matches between personnel.
- Preparation of Job description of employees individually, department wise as well.
- Conducting Induction programme for the new joinees in atleast a team of ten, topic including communication, telephone etiquettes and email etiquettes.
- Maintaining and conducting probationary evaluation with respective HODs.
- Maintenance of attendance record, leave record, salary process and forward the same to accounts department.
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
- Perform difficult staffing duties, including dealing with understaffing, referring, firing employees, and administering disciplinary procedures.
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Conducting exist interviews and forwarding clearance documents to the accounts department for full and final settlement.
Policies formulated and rolled out as off :
1. Recruitment Process
2. Confirmation Policy
3. Uniform Policy
4. Accommodation Policy
5. Leave policy
6. Exit Process
Policies working on as off :
1. Referral Policy
2. Performance Appraisal
3. Best Employee Policy
4. Grievance Policy
- NMC Specialty Hospitals (JCI Certified) Al Ain, UAE. Monitoring OPD Operations, Doctors duty scheduling, Conducting training for new joiners, Preparing Duty Rota for PCS staff, Attendance scheduling, Keeping track of insurance for all the procedures and admission of patients. Conducting patient satisfaction survey on monthly basis. Preparing Daily statistics of Consultations, follow ups and revisits by Doctors. Report to the Medical administrator for any medico grievances occurring in OPD or Inpatient Department, Reporting the Non medico grievances to Administration Manager and find the solution for the grievance and reveal the remedy to the patient or attendee for further corrections. Handling happenings between colleagues and solve their problems work wise. Respecting patient’s personal values and beliefs.
- Additional profile –
- To train staff according to the patient rights and responsibilities.
- Involved in JCI staff survey accuracy.
- To maintain the documentation of policies related JCI.
- To document OPD and IP related form as per JCI standards.
- Involved in Patient Centered Standards according to JCI.
- To arrange the bed availability in case of maximum occupancy in IP.
- To coordinate with other healthcare providers for transferring a patient with Doctor consent with transferring protocol laid by JCI.
- To supervise for patient’s personal possessions and valuables – conscious / unconscious state.
- To investigate all the non-clinical complaints and report to Admin Manager.
- To analyze and act on various types of adverse incidents happening in the hospital.
- To unify and handle complaints in a controlled uniform fashion.
- To quantify and trend the kinds of complaints, classification and frequency and report to Quality Manager.
- To provide employees with guidelines that will ensure confidentiality of patient information and protection against its loss or destruction.
- To identify the patient barriers upon presentation of the patient to the hospital.
- To fulfill ethical commitment to patient and community.
- Sagar Hospitals (ISO 2001 & NABH Certified) Bangalore. Handling counseling, coordinating between floors and billing department and insurance help desk in admission department taking consent by explaining the details of the charges and the facilities availed in the hospital. Handling grievance and provide appropriate solution at the time. To maintain the culture of concern.
- Additional profile –
- Handled all records related to the department as per ISO / NABH standards.
- Training newly joined employees in the department.
- Submitting reports daily basis, monthly basis.
- To attend the patient need at the first call.
- To maintain entire department under one umbrella.
- To maintain labour delivery and new born record.
- To have a track of doctor consulting the inpatient.
- To keep a tab on the in house cleanliness.
- To co-ordinate with nursing staff and other departments for patient’s report.
- To coordinate and ensure that the intra hospital transfer of patients is carried without delay or discomfort.
- To carryout proactive measures to achieve zero error in patient requirements.
- To communicate regarding bills which are exceeding credit limit of inpatients to the patients / attendees.
- To ensure smooth conduct of admission and discharge procedures.
- To ensure the patient’s requirements at the time of admission and discharge are met and that their stay in the hospital is comfortable and hassle free.
- To counsel the patient and attendants as and when required
- J S S Public School., Handling classes for lower and higher classes, and as an Office Assistant handling incoming and outgoing calls, answering to the queries of parents, fee collection, cash transactions, accounts, correspondence.
- Prism Books Pvt Ltd., Handling incoming and outgoing calls, checking for mails, housekeeping, petty cash account, correspondence, etc.,
Strengths

- Maintain professional standards.
- Committed to strive to excel in continuous improvement in quality of service.
- Ability to Lead and Manage My Team.
- Quick grasping power
- Determined towards employee motivation.
- Excellent communication.
- Confident in customer satisfaction.
- Proactive natured.