pgportal.gov.in CPGRAMS Ministries, Department Organisation Registration : Department of Administrative Reforms & Public Grievances

[ijt.Ranjani]

Organization : Department of Administrative Reforms & Public Grievances
Facility : Ministries/Departments Organisations Registration

Home Page : http://pgportal.gov.in/
Login Here : http://pgportal.gov.in/cpgoffice/Default.aspx
Terms & Conditions : http://www.indianjobtalks.com/uploads/76384-CPGRAMS.pdf

Ministries/Departments Organisations Registration :
CPGRAMS is a web based application which facilitates Ministry/Deptt/Organizations to receive, forward and monitor grievance. Receive grievances from various sources like nodal organizations viz. D/o Administrative Reforms & Public Grievances, DPG(Cab. Sectt), President Sectt. ,PMO, D/o Pension etc Facility to create immediate subordinate organizations.

Grievances can be forwarded to concerned subordinate organizations or taken up at the organization level for redress process. Action taken report from subordinate organizations can be received and reviewed and can be taken up for further action.

Action taken reports can be sent to higher authorities Local/Postal grievances can be lodged into the system and can be forwarded to subordinate organizations Facility to lodge Reminder/Clarification. Letters to complainant like initial acknowledgement, final reply, interim reply etc can be generated from the system.

Features :
** Complainant can upload a relevant document
** Monitoring dash board for the senior officers
** Grievance Monitor to have holistic view
** Enhanced Operability
** Provision to forward multiple grievances to a single department in one stroke
** Provision to forward grievance to multiple departments

Pre-requisite for using CPGRAMS :
Get UserID & Password from your Parent Organization After successful login, Create your Immediate subordinate organization(s) so that grievances can be forwarded to the organization concerned. (By using the option Subordinate Organizations -> View/Add/Edit) Also create subject categories so as to classify the received grievances.

Monitoring Desk :
This Desk gives a holistic view of the grievances handled by the organization. CPGRAMS can be configured as per requirements of the user organization by creating subordinate redress units, classification of grievances handled (grievance categories) etc.

Operational Desk :
This desk facilitates PG Officer to take various actions like forwarding grievances to subordinate units, sending action taken reports to higher authorities, sending reminders, seeking clarifications, disposing of grievances etc. It is also facilitates the registration of locally received grievances (through post) to the system and attach scanned copy of grievance. Global search facility is available in all desks.

The Flow (Major Actions available under Operational Desk)
1. The moment you get a grievance, it will be available under New in Operational Desk
2. Take any of the following action on the new grievances

a. Examined at Our level : Take this action if the case is to be redressed within this office. It cannot be forwarded to any subordinate unit. The case will get transfer to PENDING

b. Taken up with subordinate organization: if the case is to be redressed at any of your subordinate organization(s). List of subordinate organizations created will be listed. Choose one or many organizations where the case is to be forwarded any submit. The case will get transfer to Pending tab from new.

c. No Action Required: If case is received manually/electronically directly by the department and if there is no action is to be done, choose this option with a reasoned reply. The reply can be chosen from the combo box/ or a text can be entered.

d. Not pertaining to this organization: If the case is forwarded by Parent Org/Nodal Agency and it is not at all related this organization or its subordinate organizations, this option can be taken. The case will get return back to higher authority who has forwarded it.

3. In Option (a) & (b) case will appear under pending with organization. In Option (c) & (d) case will get disposed of from your Desk. (c) is complete disposal. In Option (d), higher authority has power to reforward the case to the organization for necessary action.

[Unregistered]

What is the time limit to dispose Grievance petition submitted in the Government India offices?