Name of the Organization : Tamil Nadu Open University
Degree : Diploma in catering Assistant
Document Type : Sample Question Paper
Year : 2015
Subject :

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Diploma in catering Assistant Question Paper :
Communication Skill :
Time : 3 hours
Maximum marks : 75
SECTION A : (20 × 1 = 20 marks)
Answer ALL questions. :
1. I –—————— go to U.S.A. next week.
(a) Can
(b) Could
(c) May
(d) Might

2. A –—————— is typically a group of elected or appointed official for establishing all policy for an organisation
(a) Conference
(b) Board
(c) Forum
(d) Staff

3. –———— communication, is the communication between persons.
(a) Intrapersonnal
(b) Interpersonal
(c) One way
(d) Personal

4. A –—————— essay needs some deep thinking.
(a) Argumentative
(b) Reflective
(c) Reportive
(d) General

5. –—————— is non-verbal communication.
(a) Reflecting
(b) Answering
(c) Facial expression
(d) Questioning

6. A –—————— letter as those written to friends and relatives.
(a) Formal
(b) Informal
(c) Business
(d) Invitation

7. A –—————— is a figurative comparison, which uses terms such as ‘like’ or ‘as’
(a) Hyperbola
(b) Simile
(c) Metaphor
(d) Alliteration

8. The ability of people to understand, monitor and control their feelings is –——————.
(a) Team work
(b) Interpersonal ability
(c) Emotional intelligence
(d) Speech

9. People who are –—————— often maintain their listeners attention and interest.
(a) Polite
(b) Humorous
(c) Authoritative
(d) Tensed

10. –—————— interview is conducted to provide guidance and psychological support to the interviews.
(a) Promotion
(b) Employment
(c) Counselling
(d) Dyadic

11. A –—————— is a group of words set in a proper order to express complete meaning.
(a) Phrase
(b) Clause
(c) Sentence
(d) Idiom

12. Encoding and decoding is possible only when the symbols are –——————.
(a) Complex
(b) Familiar
(c) Common
(d) Local

13. The loudness of the sound of the voice is called –——————.
(a) Pitch
(b) Stress
(c) Tone
(d) Juncture

14. This is –—————— European restaurant.
(a) an
(b) a
(c) the
(d) None of these

15. God helps those –—————— help themselves.
(a) who
(b) which
(c) whom
(d) whose

SECTION B : (5 × 5 = 25 marks)
Answer any FIVE questions. :
21. What are the two types of messages?
22. Give the different models of offering help.
23. What are the factors that matter in group discussion?
24. What are the different types of leadership?
25. Write a paragraph on ‘Natural Disaster’.
26. What are ‘Modals’?
27. What are the elements of Communication?
28. What are the different types of Groups?

SECTION C : (3 × 10 = 30 marks)
Answer any THREE questions. :
29. Write a letter to the Municipal authorities complaining about the bad roads in your locality.
30. What are the components of interpersonal skills?
31. Write a dialogue between a father and son discussing about the son’s education.
32. How to draft a speech?