Organization : Central Pension Accounting Office
Facility : Grievance Redressal And Monitoring System of CPAO for Banks & PAO

Home Page : http://cpao.nic.in/index.html
Details Download Here :
Bank : http://www.indianjobtalks.com/uploads/75731-Bank.pdf
PAO : http://www.indianjobtalks.com/uploads/75731-pao.pdf

Grievance Redressal And Monitoring System of CPAO for Banks & PAO :
Banks :
1, Open CPAO official website.
2. Click on login.
3. Enter your login Id and Password.
4. After login you will get user menu.
5.On the left side of user menu, you will see user name, last update date, last login date, login id valid date, password valid date.

6.Grievances :
1. Total Grievances (It shows total No. of Grievances marked to CPPC referred by CPAO).
2.Total Disposed (It shows total No. of Disposed Grievances marked to cpAo referred by CPPC).
3.Total Pending (It shows total No. of pending Grievances marked to cppc referred by cPAO).

Pending Cases :
** It shows the all Pending Grievances referred by CpAO to CppC.
** Open Pending Case for Disposed Off Replied to CPAO
** Fill with Marking Comment and Submit.
Disposed off Replied back to CPAO :
It shows all Disposed off Replied back to CPAO.

For Pension Accounting Office PAO :
1. Open CPAO official website
2. Click on login.
3. Enter your login Id and Password.
4. After login you will get user menu.
5. On the left side of user menu, you will see user name, last update, last login, login id valid date, and password validity date.
6. On The Right side of user menu, you will see following reports :
7. Grievances : By clicking on this tab, following sub menu options will be available
a. Total Grievances : It shows total No. of Grievances marked to the PAOs by CPAO.

b. Total Disposed : It shows total No. of disposed of Grievances by CPAO. PAOs have only to report the action taken on the grievances either by the PAO itself or by the DDO. Final disposal of grievances would be done by the CPAO.
c. Total Pending : It shows total No. of Grievances pending with PAOs and DDOs.

d. Total Marked to DDO : ln Most of the grievances, pertaining to a ministry/department, action lies with the HOO/DDO.PAOs are required to mark these grievances to the concerned DDO for necessary action through the system itself. This menu option shows the total No. of Grievances marked to the DDOs. As DDOs are not connected through this system, facility of marking the grievances to DDOs is for monitoring/reporting purposes.

All grievances marked to DDOs are required to be forwarded to the concerned DDOs through letters/emails etc. by the PAOs. Similarly, PAOs have also to keep track of the forwarded grievances and after getting the action taken report from the DDOs, they have to update the status through this system under their logins

8. Details of Grievances Referred by CPAO to PAO and method of settling them
a. Pending cases : It shows all Pending grievances referred by CPAO to PAO. To settle these grievances, click on Pencil mark which will open an Action Form as shown below. Put your remarks pertaining to the grievance in the comments column. Click on the Radio Button"Disposal By PAO" if action is required on your part and submit it.

If action on the grievance is required by the concerned DDO, click on Radio Button"Marked to DDO" and submit the form. As DDOs are not connected through this system, facility of marking the grievances to DDOs is for monitoring/reporting purposes.

All grievances marked to DDOs are required to be forwarded to the concerned DDOs through letters/emails etc. by the PAOs. Similarly, PAOs have also to keep track of the forwarded grievances and after getting the action taken report from the DDOs, they have to update the status through this system under their logins.