Hosting Support Technician

Education Required - B.Sc.IT / MSC.IT / MCA / BE.IT / MCSA / MCSE / Red Hat

Submit Your Resume To : hre AT theindiajobs.com

Job Summary :
Respond to customer support requests within defined SLA times. Determine issue type, check known error database for solution, and escalate as necessary. Monitor, and test services for reliability and issue remediation. Monitor backups and resolve backup issues. Monitor traffic flow for spikes and provide basic remediation and escalation if necessary. Adhere to documented processes and procedures.

Tasks and Responsibilities :
** Answer telephone calls and inbound emails to assist clients encountering problems within established SLA.
** Monitor systems for equipment failure or errors in performance.
** Collect information about service incidents and search known error database.
** Provide remediation if possible, escalate as necessary.
** Review backup audits and provide remediation for backup failures.
** Respond to incoming abuse reports and notify clients or provide basic investigation of abuse source as determined by service level.
** Schedule and apply software and Operating System patches and updates as directed.
** Assist with provisioning tasks as directed by supervisor.
** Provide outstanding customer service to all customers, both external and internal.

Preferred skillset :
** Windows server administration
** IIS
** Basic ASP and .net familiarity
** ODBC
** MSSQL
** File system permissions
** Troubleshooting
** Active Directory
** Linux server administration
** Apache, nginx
** File systems
** Diagnostics and troubleshooting
** Mail service (postfix, exim)
** Shell scripting
** General web technologies (point of failure determination, you do not need to write programs)
** PHP
** Perl
** Hosting Control Panels
** Helm (nice to have)
** Websitepanel (nice to have)
** cPanel
** TCP/IP Routing protocols
** ARP
** VLANs
** Server hardware
** RAID
** BIOS
** Must be able to build a system from parts according to specifications with direction.
** Communications Skills (fluent written and spoken English language)

Interested candidate can submit their resumes to hre AT theindiajobs.com or you can call up on 0281 - 320 99 55

With Regards,
Deepali J.