Company Name : Net Zealous
Company Location : Bangalore
Designation (of vacancy) : Customer Service TeleCaller
Company Website : www.netzealous.com

DESIGNATION : Customer Service TeleCaller

Job Description :
** Answer customer calls help / clarify / suggest appropriately ensuring sale of the products.
** Build relationship with customers, understand their needs and up sell appropriate products.
** Ensure registration & sales data are processed to create a funnel-pipeline for webinar sales.
** Ensure pre sales enquiries processed to create a funnel-pipeline for webinar sales.
** Ensure customer incoming calls handled well to make quick sale situation.
** Research to gain more customer data.
** Collect and capture Data regarding sales, enquiries or opportunities and forward them to BD & Sales Head to suggest or take action.
** Involve self in continuous data building for future webinar sales.
** Involve self in customer surveys to gain valuable insight to business needs & future deals.
** Help analyze & use data from surveys
** Help in customer call flow - web logistics - customer support - whenever necessary.
** Meet customer requirements through first contact resolution, if required engage the customer with more business talking
** Provide additional services & trainings as & when needed to customer & update customer file history
** Effectively Handle/transfer customer requests to an appropriate desk & be alert.
** Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
** Place and/or receive customer enquiries that may require deviation from a script or sales flow process.
** Provide answers and/or advice to customers based on their particular requirements and customer profile.
** Troubleshoot & research and analyze customer problems with payment gateway (non technical), service-WebEx, disconnects while payment is processed.
** Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate training session & handle corporate sales leads effectively.

Desired Candidate Profile :
** Education & Professional Certifications : Graduation; 10+2+3/4 years of formal education
** International call center experience; 12 to 36 months of real time experience in US/UK/Canadian Geo
** Knowledge of Time Zones
** Knowledge of US culture
** Knowledge of US business & Grasp of International business is preferred. Knowledge of basic computer operations & Ability to learn.
** Willingness to rotate/delay shifts as needed by the business needs & centre head.
** Courteous with strong customer service orientation & Dependable with proficient attention to detail.
** Good listening and responding skills for US/UK Calls.
** Possess a drive to achieve as well as insight into self and others.
** Good selling skills with the ability to be flexible in up selling & cross selling.
** Participate in activities designed to improve customer satisfaction and business performance. Maintain broad knowledge of trainings offered, prices & dates, experts, speakers, running promotions, standard procedures, and other important issues through management communications, meetings, pep up focus groups, and formal or informal training.
** Communicate effectively with individuals/teams in the business/shift to ensure high quality and timely expedition of customer requests & resolv

Experience : 12 to 36 months
Education : Graduation; 10+2+3/4 years of formal education
Job Location : Bangalore

How to apply : Apply through the official website

CONTACT DETAILS :
Net Zealous
Guraraya Mansion, 3rd Floor,
759 to 764, 8th Main Road,
J.P.Nagar 2nd Phase,
Bangalore - 560078. INDIA