Microsoft India Pvt Ltd Delhi : Travel Manager

[Admin]

http://www.microsoft.com/india/careers/

Microsoft India(R & D) Pvt Ltd

Designation India Travel Manager(248671 -External)

Job Description Microsoft?s Global Procurement Group (GPG) is on a journey to achieve ?world class? status in terms of both efficiency and effectiveness. GPG is committed to: Creating business value for Microsoft and maximizing shareholder value Relentlessly pursuing operational excellence and business productivity Acting as stewards of Microsoft?s assets and conducting ourselves according to the highest ethical standards. Providing outstanding career opportunities and growth for procurement professionals around the globe. The GPG Travel Category is managed by a dedicated Global Travel team. The GPG Travel Team?s vision is: To be recognized as a world class leader of global travel services through cost leadership, innovative use of technology, astute business intelligence and strategic partnerships. This position is responsible for developing and managing all strategies for the Microsoft Travel Program in India. This individual is expected to achieve measurable improvements in cost, quality, service, process and vendor performance across all travel categories. A key component of the role is to increase the value of the GPG Travel team to the business through consulting with stakeholders and balancing local needs with the regional and global strategy.

Desired Profile Strategic Leadership: Develop overall strategic direction for the scope of business services indicated above. Includes development of service level strategies, process strategies and supporting policies & procedures, which should be in support of corporate cost savings and traveler productivity. Recommends new and revised policies/standards for MS India, as well as, ability to demonstrate the program impact of such recommendations. Maintain and continually evaluate effectiveness of the MS GCR travel policy Develop and implement key cost savings initiatives and process improvements that directly increase the cost savings to all MS travelers and the operational support costs. Set and communicate MS India travel strategic priorities and strategies. Assume a leadership role in the management of business travel expenses with managers and controllers. Lead technical direction for web-based products and services. Work with MS product managers on travel related technology projects that showcase MS technology. Maintain effective industry relationships that facilitate being able to anticipate changes in advance with the goal of minimizing any negative impacts and relationships that facilitate the sharing of best practices information between industry & MS India. Knowledge, Skills and Experience: High energy and enthusiasm to establish the India Travel role as a valuable part of business cost management. Ability to make critical decisions and influence and build cross functional teams. Strong communication and collaboration (written and verbal) skills. Analytical and strategic problem-solving capabilities. Strong negotiation and problem-solving skills; Proven experience building successful partnerships; And the ability to multi-task and manage projects under pressure along with an unwavering persistence, commitment, passion and optimism for this work; Travel ~0-10% required. Fluent in English Language essential.

Experience 8 - 12 Years
Industry Type IT-Software/ Software Services
Functional Area Travel, Ticketing, Airlines
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Delhi
Keywords IndiaTravel Manager248671 -External

Contact
Job Posted 15 Nov
Reference 90020363

[Guest]

Dear HR Manager,

I want to apply for the position of Travel Manager.

I have 4 years of Experience in Travel Industry.

My Current Job Profile is:
1. Business Development
2. Coustomer Relationship
3. Building up of new clients for the organistaion.
4. Targets Achievment resposibilty.
5. Designing Itinerarya and Reservations.

Please find attached my latest resume.

I look forward to hear from you aon above

Thank you.

Best Regards
Chetan

Contact Details:
Chetan Bhatia
9818778191
chetanbhatia1986@yahoo.com

[Moushumi]

Dear Sir,

I have 12 yrs of exp in the field of Administration and Secretary, wherein managing travel was an important role. Starting from visa application till the traveler checks-in the hotel at the destination country, maintaining travel budget and database.

Pls find appended below my resume.

Thanks & Regards
Moushumi Bhattacharya

[Guest]

Pankaj Khullar
Mobile: 9811343973 ~ Email: pankaj_9922 AT yahoo.com

Seeking senior level assignments in Travel Operations with the Key Account Management, Customer Relationship Management, Liaison Work with an organisation of repute in the Travel Industry

Professional Snapshot
A competent professional with around 13 years of experience in Travel Operations , Key Account Management/ CRM, Guest Satisfaction and Team Development in the Travel Industry. Currently working with Hewitt Associates (India) Pvt. Ltd. as Operation Manager and handling Travel on PAN India level. Proficient in managing all aspects of travel operations including ticketing, fare construction, paper work, VISA formalities, hotel reservations, car rentals, etc. Responsible for managing operations & spearheading teams for excelling business targets & service delivery metrics. Adept in providing high value-added services to customers by designing effective travel packages, thereby enhancing their satisfaction levels. Practical and business focused approach to achieve organisation goals & coupled with interpersonal & communication, analytical & presentation skills.

Areas of Expertise
Travel Operations
- Handling tasks such as domestic & international reservations, ticketing, constructing fares for corporate & individual clients.
- Liaising with regulatory authorities for procuring Visa and other travel related documents for clients; following-up on bills/quotes and corresponding with other departments for ensuring smooth operations.
- Managing & dealing with tour packages for better & enhanced operations.
- Managing a wide gamut of functions related to Hotel Reservations, Package Tours, Car Rentals; making inbound as well as outbound travel arrangements.
- Maintaining and sustaining relationship with different Airlines, Consulates, Agents and clients.

Key Account Management / Customer Relationship Management
- Identifying key/institutional accounts and strategically securing profitable business.
- Coordinating Customer Service by interacting with clients, liaising with destination agents & coordinating with concerned departments for problem resolution.
- Assisting clients in determining their itineraries & travel plans, as well as offering them most competitive travel solutions.
- Ensuring customer satisfaction by seeking constant feedback, thereby maintaining successful relationship with the customers.

Career Highlights

May’06 till date Hewitt Associates (India) Pvt. Ltd.
As Operations Manager Travel at PAN India level

Role:
- Coordinating and counseling international travel for various locations in India, viz. Gurgaon, Noida, Mumbai, Chennai and Bangalore.
- Responsible for arranging travel logistics for international visitors coming for training for Short term assignment & long term assignment to India.
- Managing Travel Implant at all India level.
- Working with US & UK colleagues to manage & facilitate the Inbound & Outbound travel for HEWITT associates.
- Handling BEP (Business Executive Programme); managing Implant offices teams in all over India.
- Handling Guest houses and service apartment’s bookings and MIS.
- Developing forms and spreadsheets and maintaining excel databases on various tasks.
- Interacting with Clients/ Employees on resolving any client or service related issues on an ongoing basis.
- Organizing and conducting Orientation Program on communication skill for associates traveling outside India.

Significant Accomplishments:
- Distinction of ensuring cost effective way of arranging travel across board and recommending ways and means through extensive quantitative analysis to decrease travel cost.
- Played a major role in setting up of Travel Process.
- Instrumental in creating short term and long term travel policies for UK and US.
- Successfully designed Assignment Memos for UK and US.
- Designed Orientation handbook / guidelines for foreign visitors.


Apr’03 – Apr’06 with Sita Travels
A Division of Kuoni Travel (India) Pvt. Ltd.
As Team Consultant

Role:
- Looking after the operations of inbound (Fareast) market like Hotel Reservations, Package Tours & Car Rentals in India.
- Compiling own packages, issuing Hotel Vouchers, making itineraries and costing for the tailor made packages.

Highlights:
- Handled several foreign delegates from different countries.

Dec’99 – Mar’03 with Nepal Travel Agency (I) Pvt. Ltd.
As Asst. Manager - Tours

Role:
- Looking after the accounts pertaining to inbound as well as outbound travel arrangements.
- Handling Hotel Reservations, Package Tours, Car Rentals, Escorting Groups in Nepal.

Highlights:
- Successfully operated as wholesaler for Nepal packages.

Oct’96 – Nov’99 with Destination Travel Services Pvt. Ltd.
As Tour Executive

Role:
- Managing accounts pertaining to inbound as well as outbound travel arrangements.
- Handling Hotel Reservations, Package Tours, Car Rentals, Escorting Groups in & around India.
- Liaising with the hotels and suppliers, compiling own packages, issuing Hotel Vouchers, making itineraries and costing for the tailor made packages.

Highlights:
- Successfully escorted various Chinese Embassy Groups in India.
- Performed corporate marketing for their GSA hotels within India.
- Distinction of handling Perfiti and other Dealer Incentive Groups to Nepal and within India.
- Proficiently handled Inbound /Domestic Tours operations.
- Visited North Indian Regions for appointing PSA’s.

Education
- Pursuing MBA (Business Administration) from Symbiosis Centre for Distance Learning, Pune.
- Bachelor of Arts from Delhi University in 1999.
- Diploma in International Airlines Travel and Tourism Management from India International Trade Centre in 1996.
- Attended professional training on customer service & communication skill.

Personal Details
Residential Address : B – 304, Sector – 2, Plot No – 4, Mahalaxmi Apartment, Dwarka,
New Delhi - 75
Date of Birth : 28th July 1977
Marital Status : Married

[786.sys@gmail.com]

Hi,

I offer myself as a candidate to your organisation.

[Guest]

To.
The H.R.

I am sending you my profile for the available post. Earlier i was worked with Mach Conferences & Events Pvt Ltd. (MICE company) and wishes to offer my candidature for a suitable opening in your Esteemed Organization. I have enclosed my resume for your kind perusal. Please send feedback immediately to my E-mail address which is given above.

I wish to add here, that if given an opportunity to serve in your prestigious Organization, I shall prove Worthy and shall Endeavor to live up to your Expectations.

Thanking you,

Yours truly,

Vishal Sharma
+

[Guest]

CURRICULAM VITAE
Khanindra Das
E-mail :Khanin_22 AT indiatimes.com
CARREER OBJECTIVE
A challenging and rewarding career ensuring a high level of job satisfaction with ample opportunity for self-development.
STRENGTH
Sincerity, hardworking and promising good character, honest dealing, optimistic and positive attitude, always working in the interest of the company, confidence and ability to establish good relations with others.
PRESENT EMPLOYMENT
Working in Carlson Wagonlit Travel Pvt.Ltd.
Implant handling :
Royal Bank Of Scotland Implant (Apr10-till).
Implant handled :
1. Bharti Airtel Implant(Feb08-Mar10).
2. Convergys Implant(May07-Feb08).
JOB PROFILE
- Making bookings on Amadeus/Galileo CRS System.
- Issuing tickets on Amadeus/Galileo (CRS).
- Making travel insurance.
- Making railway reservation.
- Preparation of Itineraries for clients.
- Making Invoice and refund process.
- Making Hotel Bookings (Inbound & Outbound).
- Assisting in Visa and Passport.
- Arranging Foreign exchange.
- Assisting all the junior staff.
- Arranging conference hall.
- Making MIS/DSR report.
PAST EMPLOYMENT
1. Worked as Medical Representative (Sales) in Aspoline Pharmaceutical
Ltd, Guwahati for 03 yrs (May 98-jul 2000)
2. Worked as Customer Care Executive in Indian Airline Call Centre for 08 months on Indian Airline Systems.(SEP 04-APR 05).
3. Worked as Sr.C.S.A/Supervisor in Air India Call Center for 18 months on Artica Systems. (MAY 05-OCT 06).

3. Worked as Travel Consultant (Sales) in Fare Portal India Pvt.Ltd. (U.S Company) for 06 months on Saber /Amadeus Systems. (NOV 06-APR 07).
ACADEMIC QUALIFICATIONS
- Passed Xth Standard from S.E.B.A Board,Guwahati,Assam.(1991)
- Passed XIIth Standard from A.H.S.E.C, Guwahati,Assam.(1993)
- Passed Graduation(B.Sc) from Guwahati University,Guwahati,Assam.(1997)
TECHNICAL QUALIFICATION
- Diploma in Travel and Tourism Management (IATA/UFTAA foundation level-1 course) from Training Institute for Travel Trade, Lucknow, U.P. (2003-04).
- Diploma in E-Commerce from Aptech, Guwahati, Assam. (2000-2002).
- Certificates Course in Automated Ticketing from Amadeus.

[Guest]

RESUME

REJI JOHN

Email : rej_john AT yahoo.co.in
PERSONAL INFORMATION
A dynamic, full fledged Travel Industry professional with nearly 13 years & 6 months of varied, international multi-cultural experience. Able to lead and manage a team, as well and looking for a real challenging assignment where I can utilize all my experience and also contribute towards my personal growth & that of the organization.
QUALIFICATION
Bachelor of Commerce from SIWS college of Commerce and Economics, Mumbai University, in the Year 1995
PROFESSIONAL QUALIFICATION
Diploma in Tourism & Travel Industry Management from Garware Institute of Career Education and Development, Mumbai University in the year 1996
Basic Fares & Ticketing for Agency Personnel from M/s. Air India, Mumbai in the year 1997.
Business Writing Course conducted by UK based Matrix training solutions from Dubai in the year 2008.
JOB EXPERIENCE
Presently working with Journeys World Holidays in Cochin as Sales Manager for Online Reservations Travfox in South India from 01 August 2009 till date
PROFILE
- Handling B2B Sales for South India.
- Websales for Worldwide Hotel Reservations and Outbound Packages.
- Coordinating with Agents, Hotels and Suppliers for Outbound queries.
- Managing a team of 6 professionals.
- Reporting directly to the Managing Director.
Worked with Compass International Tours FZ LLC in Dubai, U.A.E as Operations Manager an event management and Destination Travel Company since 01 September 2006 31 May 2009.
PROFILE
- Lead & managed a Team of 8 professionals
- Escorted Tour to Oman and Doctors Event Managed in Kuwait
- Coordinating and conducting FIT, GIT and Conferences.
- Worked on DOTW, GTA,Hotel Beds,Kuoni,Mikki and Galileo CRS.
Worked with Al –Tayyar Travel Group, Riyadh, and KSA as Sr.Travel Executive from 15th July 2004 till 15 July 2006.
Worked with M/s.Riya Travels & Tours India Private Limited, Cochin as Sales Officer from 10th April 2002 to 31st May, 2004.
Worked with M/s.National Travel & Tourism, Saud Bhawan Group Muscat, Oman as Sales Consultant from 3rd April 2001 till 12th March 2002.
Worked with M/s.Arman Travel & Tours, Mumbai as Travel Executive from 1st November, 1997 till 31st March 2001.
OTHER STRENGTHS
- Excellent Communication & negotiating skills
- Superior relationship building skills
- Sincere, Hardworking and dedicated individual..

[Guest]

T S SATHIESH
E-mail : sathieshts AT yahoo.com
MIDDLE MANAGEMENT –MANAGER(TRAVEL, CUSTOMER SERVICES)
‘16+ years of overall experience includes Travel, GDS & Airline Management’
Customer Service | People Management | Strategic Planning & Execution
| Travel Pricing and Incentive Management | Outstanding communication and negotiation Skills
PROFILE
- Proven ability to provide high level of Customer Service surpassing market standards and maintaining healthy relationship with clientele, vendors and peers
- A personality with strong travel, business acumen, excellent inter-personal relationship, cost control, possessing strong negotiation and administration capabilities
- Recognized for consistent achievements in cutting-edge services management and cost-effective systems implementation, operations and its optimization
- Dynamic and accomplished professional with extensive experience in successful budgeting and Profit protection
- Expertise in conceptualizing & implementation of various promotions through Customer Incentive Programs and competitive pricing leading to increase in subscriptions, turn over and PBIT
- Developed highly productive teams though constant process of communication, mentoring and training
- A comprehensive understanding of all aspects of Travel and Hospitality Industry, Corporate travel systems, processes and procedures involved
CAREER ACHEIVEMENTS
- Consistently achieved operational and Sales targets with an exceptional service levels exceeding 20% above target
- Awarded best performer of the year 2009-10 across India, rewarded with a leisure trip to Ireland, UK.
- Awarded best performing Customer Service Manager in South India in 2008-09.
- The Customer services/operations team consistently topped the ratings in the customer satisfaction surveys done for its subscribers.
- Was rewarded on numerous occasions for being instrumental in conceptualizing and implanting various cost-control measures and competitive incentive negotiations with vendors and customers.
- Team had lowest attrition% across India and have been consistently receiving excellent feedback from management, peers and subordinates.
EXPERIENCE
Assistant Manager- Relationship Management – 12 years (Sep 1999 – till date)
GALILEO INDIA PVT LTD
Galileo India is also known as ITQ, the official distributor of Galileo and Worldspan across India and Sri Lanka. It has more than 11500 travel agency locations across India and is the preferred GDS for majority of the travel companies that includes a long list of India’s biggest corporate travel companies.
Job Profile :
- Head the Sales and services team of Galileo of the state and ensure customer satisfaction on usage of all Galileo products.
- Achieve the Sales segment target for AP.
- Maintain strong, dependable and sustainable relationships with airline and other trade bodies. Interact with Airline partners, Travel Agents, other vendors and suppliers. Keep clients updated at all times on the latest products and service offerings.
- Revenue, Expense forecasting and compiling yearly budgets. Control Operational costs. Work out incentives for agents keeping company profit in mind.
- Formulate various SLAs with vendors, plan and implement incentive strategies
- Budgeting for all operational activity; provide services data for MIS; present updates and performances; present models and schemas for budget approvals
- Constantly strive for business growth; formulate operational strategies in correspondence with stake holders
- Identify and analyze Customer feedback, operational issues and plan and implement fool-proof practical solution to overcome any such issues and hindrances;
- Channelize resources and personnel to execute operation plans in most optimized manner
- Mentor, coach and train team; conduct half-yearly, yearly staff appraisals, pave development plans for subordinates
- Ensure that SOP’s are implemented in line with brand standards and corporate guidelines
- Plan and roster team shifts as per business demands and ensure a fair and balanced process
- Conduct random internal audits to maintain and upgrade quality of service
Airport Officer – 4 ½ years (Mar 1995 – Aug 1999)
TAROM – ROMANIAN AIRLINES
The International carrier of Romania, operating to almost every European country with fleet of more than 25 modern aircrafts. TAROM in the 90’s had operations in India flying a out of Kolkata daily.
Job Profile :
- Manage a very busy, check-in counter at Kolkata’s Dum Dum International Airport. Had one of the best on-time performance among all the carriers operating from that airport
- Conduct Flight clearance routine in co-ordination with the captain of the flight
- Oversee clearance of cargo and ensure standard SOPs are followed
- Co-ordinate with ATC (Air Traffic Control) as per flight departure procedures followed by ground staff.
- Handling of Tarom’s MHB(mishandled baggage) and co-ordinate with the airline hub and other Airport stations to ensure smooth recovery and re-routing of the same
- Ensure check-in and embarking procedures of crew members are handled as per the Airport and airline guidelines
- Co-ordinate to ensure loading of in-flight catering and refilling of aircraft Fuel is completed within the stipulated time window thereby ensuring on-time take off
- Use Manual and automated reservation and check-in systems
- Promote and sell Tarom products at every given opportunity thereby contributing to sales
EDUCATION & CERTIFICATIONS
- Master in Economics from Kerala University
- Diploma in Airline, Travel and Tourism Management
- World tracer management course for airline mishandled baggage
- Attended various corporate training programs for Managers
- Attended various GDS product trainings including reservations, ticketing, client profiling, fare calculations etc.
- Diploma in Computer Applications, certification courses in Ms. Office(Excel, Word)

[Guest]

Indian National with more than 20 years of experience in Airline and coprorate Travel in managerial; capacity. Multinational experienced and presently employed in the Middle east with a leading IATA recognized , ISO certified corporate TMC.

Please advise the email address where the CV should be submitted.

Regards
Sam