Heiligen Worldwide Services Chennai : Travel Desk Consultant

[Admin]

Heiligen Worldwide Services
http://www.heiligenworldwide.com

Designation: Travel Desk Consultant
Experience: 3 - 5 Years
Location: Chennai
Education: UG - Diploma - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Construction/ Engineering/Cement/Metals
Functional Area: Travel, Ticketing, Airlines
Posted Date: 10 Dec 2008

Job Description
It is the responsibility of the Travel Desk Consultant to work with our client to:
- Undertake all travel requirements within the required timeframes and policy framework of the client
- Ensure all travel arrangements are cost efficient for the clients organisation
- Undertake all duties and responsibilities within budgetary parameters

Desired Candidate Profile
The successful candidate will be:
- Diploma or Degree qualified in any discipline
- 3+ years experience in a similar role
- IATA Qualified
- Familiar with IATA systems and Galileo software, or similar
- Background in Facilities Management or 5 star customer service travel agency preferable
- Demonstrated ability to speak, read and write English and Tamil fluently
- Ability to communicate in Hindi is an added advantage
- Proficient in the use of Microsoft systems – Word, Excel, PowerPoint, Publisher

Company Profile
Heiligen Worldwide Services was the innovation of Mr. G.R.K Reddy, Managing Director of Marg Group and Mr. Joshua Wycliffe, who is now CEO of Heiligen.

It was determined that there was a niche within the infrastructure and real estate market which could be filled through the provision of responsible, environmentally friendly Facility Management Services (FMS).

The premise behind Heiligen Worldwide Service is to provide a complete real estate solution to all of our customers. We have developed a joint venture with a South African based company called TFMC (www.tfmc.com) and with this joint venture we are able to achieve our aim.

Heiligen Worldwide Services, in conjunction with TFMC are able to provide a complete real estate cycle for our customer through planning office space based on our clients target market and their personnel requirements. We undertake land acquisition, planning and conception of buildings required. We then fit out and operate the building in a manner customised to our clients needs.

Heiligen Worldwide services has also partnered with IBM to provide a real estate solution for their training requirements. This has involved developing a facility where staff can undertake training relevant to their job and we provide all of the facility management services including computers and trainers.

Address:
Not Mentioned

Email Address:
careers@heiligenworldwide.com

Telephone:
Not Mentioned

Keywords: Travel, Consultant, Administration

[Guest]

C U R R I C U L U M – V I T A E
Mrs. JAMUNA KALIRAJ
E-Mail : jam_raj2001 AT yahoo.co.in

PROFESSIONAL EXPERIENCE : 13 plus YEARS WORKING EXPERIENCES IN AIRLINE RESERVATIONS & TICKETING and CORPORATE LODGING SOLUTION OPERATION-MANAGER.
EXPERIENCES IN DETAIL :
Working for JinKorp International as Operations-Manager Eff. 01 Nov2009-till now.
Worked as Reservation Supervisor for EVAAIR G.S.A Greenways air/travels EFF.24Dec06. -31dec09.
Worked as senior counter Executive M/S Stic travels 23FEB06 –22DEC06.
Also Worked as RESERVATION SUPERVISOR at ARAFAATH TRAVELS P.LTD.GSA : SAUDI ARABIAN AIRLINES Since JAN06 TILL FEB06. (Transferred).
Worked as a RESERVATION SUPERVISOR in ETHIOPIAN AIRLINES,
G.S.A. SHIREEN TRAVELS PVT, LTD., Chennai – 600 017 since NOV`98-DEC`05-
Corporate Lodging Specialization and Responsibilities :
- Handling team for corporate lodging requirements.
- Dealing with Hotels and Serviced apartments globally.
- Training, batch of associates for the operation process.
- Responsible for the productivity of the team.
AREA OF SPECIALISATION
RESERVATIONS – TICKETING - FARE CONSTRUCTIONS – PTA`S (INCOMING & OUTGOING)- REFUNDS PROCEDURES – ASR - SEAT CLEARANCES – PRORATIONS - APPROPRIATE ITINERARIES - MISHANDLED BAGGAGES (MHB) - HANDLING BSP STATEMENT & DISCREPANCIES (ADM`S, BDR & ACM) – ASSISTING ACCOUNTS - CLAIMS
RESPONSIBILITIES :
- Handling IATA Travel Agents / CORPORATE Customers and penetrating more corporate accounts (Retention & Development) for sake of company’s benefit.
- Ensuring to provide Accurate Advice to Clients /Agents and Materializing Sales with Good Profit Margins.
- Applying Advance IATA Fare Construction Principles for complete Appropriate Ticketing and other Documentation’s for all Types of International Journey involved.
- Constructing Applicable fares and Routings, Issuance and Re-issuances issuance of MCO Handling Outgoing and Incoming PTA’s
- Handling Branches Sales Reports every fortnight.
- Assisting Accounts with Agents Bank Settlement plan, Refunds, Counter Refunds, Billing Discrepancy Reports, Agent Credit Memo and Agent Debit Memo.
- Handling Discrepancies reports on BDR, ACM, ADM, reporting ticket coupons for all pertaining Branches.
- To sort out issues on Missing Baggage and lost Baggage handled mishandled baggage’s and claim settlements.
- Training for Reservation Counter Assistants for all Branches. Concerned
- Working effectively in clearing confirmation of seats for Chennai and other branches concerned.
- Handling Group Passengers :
WORKED AS A RESERVATION COUNTER STAFF SINCE NOV`97 to OCT98
at TRAVEL AIR MADRAS PVT LTD., CHENNAI – 600 006. PHONE : 28523095
RESPONSIBILITIES :
- Give advice to Individual / Corporate clients for their tourist Destinations.
- Providing best Itinerary and work out Economical fares.
- Liaison with all International Airlines in Chennai.
- Preparing invoice and sales report on daily basis.
- Done Telesales and effective follow up on the incoming enquiries
PROFESSIONAL QUALIFICATION :
IATA / UFTAA Standard Diploma Course conducted by IATA during 1998, Agency Training Services. PASSED IN GRADE ‘A’ - MEDIUM OF INSTRUCTION ENGLISH.
DIPLOMA IN TRAVEL AGENCY MANAGEMENT & TOURISM DEC 1996 PASSED IN GRADE ‘A’. AT DATAMATICS INSTITUTE OF MANAGEMENT, CHNNAI.
IELT-Completed.
EDUCATIONAL QUALIFICATION
B.Sc., (Bachelor of Science, Botany) during 1990 at Stella Mary’s College, Chennai
CLASS : PASSED IN GRADE ‘A’.
TECHNICAL QUALIFICATIONS :
AMADEUS, ABACUS, GALILEO & GABRIEL RESERVATION SYSTEM
FAMILIAR IN USING COMPUTERS (MS OFFICE) OPERATING SYSTEM WINDOWS