Name of the Organization : National Rural Health Mission
Type of Facility : Toll Free 104 Medical Advice Service
Location : Rajasthan

Website : http://nrhmrajasthan.nic.in/INDEX.asp

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Toll Free 104 Medical Advice Service :
As per Budget Declaration of Hon’ble Chief Minister for the Financial Year 2011-12, 104 Medical Advice Service has been started in the State in November, 2011. However it has been formally launched by Hon’ble Health Minister on January 16, 2012. The service is being provided by a centralized 104 Call Center (24 x 7) established at State Headquarter. This Medical Advice Service will help the people to get all information related to health by dialing a toll free number “104”.

Through this helpline following services may be provided to the general public of State :-
1. Medical advice using Triage (classifying the caller’s condition into “Critical”, “Serious” or “Stable” states).

2. Counseling :
** Rehab counseling (Alcohol, Drugs, Smoking,)
** Psychological counseling (Anxiety, Depression, suicidal tendencies, chronic diseases like cancer etc.)
** Family planning counseling
** Counseling about stigmatized diseases (HIV, AIDS, Leprosy)

3. First level medical advice and suggestive medication
4. Complaint Registration against institution or person of Government
5. First aid advice

6. Information Directories Services :
Through 104, citizens can have access to the details of various facilities in their area like medical facilities- hospitals, pharmacies, independent practitioners, diagnostic services, rehabilitation centers and other health care services.

7. Women and child health care information
8. Information regarding alternate medication (AYUSH)
9. Nutrition and hygiene Information
10. Health alerts and warnings
11. Submission of any department related grievances

Note :
** Service Provider Agency namely Health Management & Research Institute (HMRI), Hyderabad is selected for establishment of 104 Call Center and operationalisation of the Scheme.
** Contact has been signed with the HMRI on 21.09.2011 and the service is started in November, 2011.
** Call center is established in Swasthya Bhawan Premises in the Extension Block-D at II floor.
** It is a 20 seater call center.

For More Details, Click Here : http://nrhmrajasthan.nic.in/Toll%20Free%20104.htm