IDC Market Research
http://www.idc.com

Keywords: MS office / FDC or CRM / Graphical program, graphic design skills

Designation: Manager -Shared Operations Centre
Experience: 3 - 6 Years
Location: Bengaluru/Bangalore
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: Advertising/ PR/MR/Events
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 15 Dec 2008

Job Description
1. Generating the monthly client usage reports (idc.com)
2. Running and putting together BVR reports on a regular basis (template)
3. Mining telebriefing and event registration lists – updating event attendee list by account and interest areas (xls)
4. Updating Analyst Contact Lists for clients based on client subscriptions (xls)
5. Entering bookings into Juggernaut, SaleForce and other CRM tools. (SalesForce dot com a plus)
6. Maintaining the analyst inquiry log and analyst scheduling (several databases)
7. Creating and customizing client welcome letter and information packets for new clients or renewal business (doc and xls)
8.Creating customer newsletters informing clients of upcoming and recently published/completed events, telebriefings, MCS, etc.
Skills: Attention to detail
Excellent communication skills over IM, email, phone
Ability to work with remote groups

Systems: Working knowledge of MS office (particularly Excel, Word, Powerpoint)
SFDC or CRM a plus
Graphical program, graphic design skills a plus

Desired Candidate Profile
1. Generating the monthly client usage reports (idc.com)
2. Running and putting together BVR reports on a regular basis (template)
3. Mining telebriefing and event registration lists – updating event attendee list by account and interest areas (xls)
4. Updating Analyst Contact Lists for clients based on client subscriptions (xls)
5. Entering bookings into Juggernaut, SaleForce and other CRM tools. (SalesForce dot com a plus)
6. Maintaining the analyst inquiry log and analyst scheduling (several databases)
7. Creating and customizing client welcome letter and information packets for new clients or renewal business (doc and xls)
8.Creating customer newsletters informing clients of upcoming and recently published/completed events, telebriefings, MCS, etc.
Skills: Attention to detail
Excellent communication skills over IM, email, phone
Ability to work with remote groups

Systems: Working knowledge of MS office (particularly Excel, Word, Powerpoint)
SFDC or CRM a plus
Graphical program, graphic design skills a plus

Company Profile
IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. Over 850 IDC analysts in 50 countries provide global, regional, and local expertise on technology and industry opportunities and trends. For more than 42 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting www.idc.com.

Executive Name: Rahul B

Address:
IDC Market Research
No.31/9, 3rd Floor, Krimson Square
Near Silk Board Junction
Hosur Road
Bangalore,Karnataka,INDIA 560068

Email Address: recruit-india@idc.com

Telephone: 91-080-66991006

Reference ID:
Manager - SOC/CCR