www.msrlimited.com MSR IT Solution Pvt Ltd Kolkata : Help Desk Japanese Speaking

[Admin]

MSR IT Solution Pvt. Ltd.
http://www.msrlimited.com/

Designation: Japanese Speaking Technical Help Desk Specialist
Experience: 0 - 3 Years
Location: Kolkata
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: IT-Software/ Software Services
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 15 Dec 2008

Job Description
We have some urgent openings for the following skills:

Position -- Japanese Speaking Technical Help Desk Specialist
Location – Kolkata

Required Skills:
1. Graduates / Undergraduates
2. Excellent Communication in English & Japanese Language.
3. Ability to communicate clearly with Customers in English
and Japanese.
4. Excellent verbal and written communication skills in
English & Japanese Language.

Role and Responsibilities:
1. This is a technical position with customer interaction
2. Duties will include the following:
Taking work requests via telephone in Japanese & English
and electronic format
Logging the request in Remedy System
Prioritization and Assigning the work requests to
appropriate group
Resolving technical issues over the phone
3. This role requires to provide 24x7 support, so shift work is required

Desired Candidate Profile
We are looking for candidates with the following skills:

1. Graduates / Undergraduates
2. Excellent Communication in English & Japanese Language.
3. Ability to communicate clearly with Customers in
Japanese and English.
4. Excellent verbal and written communication skills in
English & Japanese Language.

Company Profile
MSR IT Solutions Pvt. Ltd. is a business consulting and technology firm that provides tailored solutions for its clients’ specific needs. Founded in 2003 in the UK and India. MSR has developed significant capabilities in its chosen industry verticals.

MSR is a business solutions focused service provider. MSR has developed expertise in the areas of:
Banking and Financial Services
Telecommunications
Utilities

We are an ISO 9001:2000 certified Company which enables us to provide high-value solutions to our Clients through industry specific knowledge.
MSR aims at reducing software development cycles while offering its proven project delivery methodology in a right-sourced model.
With operations and customers in Europe, India and USA and development centers in India and the UK, MSR is well placed to providing a comprehensive solution to its customers.
Our client relationship is driven by shared goals and the ability to align our goals with that of our client's organization. We measure our success through measurable benefits to Clients, increased customer satisfaction and client retention rate.
With a sound understanding of the UK, European and Indian resource markets and several years of client management experience, MSR will give you a solution specific to your requirements.

Address:
MSR IT Solution Pvt Limited
2nd Floor, E2-4'
Front Building Block-GP,
Sector-V, Salt Lake City.
Kolkata,West Bengal,INDIA 700091

Email Address:
manas_dutta@msrlimited.com

Telephone:
03323574183,03340207575

Reference ID:
JLPT-THD-01

Keywords: Japanese Language Speaking , Technical HelpDesk , Technical Support

[SUBIR BANERJEE]

I CAN SPEAK IN JAPANESE BUT AT THE TIME OF WRITING I TAKE HELP FROM THE DICTIONERY. I STOOD FIRST TWICE IN ONE CALENDER YEAR IN THE JAPANESE LANGUAGES SPEECH CONTEST HELD IN KOLKATA.

I WANT TO GET A JOB WHERE I CAN UTILISE MY KNOWLEDGE IN JAPANESE LANGUAGES. IF ANY ONE CAN EXTEND ME A HELP IN THIS REGARD I SHALL REMAIN EVER GRATEFUL.

AT PRESENT I AM WORKING AS AN ASSISTANT MANAGER IN A BANK

HOPE TO LISTEN FROM YOU

THANKING YOU

SUBIR BANERJEE
9432644770

[kleenex]

Whether you speak Japanese or not it is important that you have the right base of knowledge so as to enable you to work in a prestigious IT solution company.

[Guest-IJT]

mvenkateswaran AT yahoo.com
+91-9894944494

Dear Sir

Please accept this letter and the accompanying resume as an expression of my interest in a position with your organization.
As my resume indicates, in May 2008, I have received a Master degree in Computer Applications from Anna University. I would like to begin employment with an organization in which my effective performance will be met with recognition and growth.
I have acquired a sound overall knowledge of computer language principles, tools, practices, with emphasis on software development and other core computer areas.
My personal characters include leadership and honesty as well as creativity, analytical and troubleshooting skills.
I am certain I could make significant contribution to your organization. I will employ my education and skills to the best in our organization
Thank you for your consideration. I look forward to your response.
Sincerely,
VENKATESWARAN M
Encl : Resume
25/27, meerasa street, Neringipettai (P0),
Bhavani (Tk), Erode(Dt)-638 311.
mvenkateswaran AT yahoo.com
+91-9894944494
RESUME
Career Objective
To undertake the challenging responsibilities in a professional organization where performance is the yardstick to growth, and an opportunity for future innovation and development.
Academic Profile
S. No. Course School/College Board / University Year/Period of study Percentage
1. M.C.A Bannari Amman Institute of Technology Anna University 2005-2008 78
2. B.Sc(CS) Gobi arts and science college Bharathiyar University 2002-2005 62
2. XII STD Matriculation St marys matric Higher Secondary school 2001-2002 63
3.
X STD
Matriculation 1999-2000
57
Computer proficiency
- Languages : C, C++
- Database : Ms-Access, SQL
- Operating System : Windows 9x, 2000, XP
Training Undergone

S. No. Name of the Organization Area Nature Duration
1. Cisco and Bannari Amman Institute of Technology, Sathy Network CCNA certification Training
pursuing
2. IIHT, Coimbatore Network Cisco certified network associate
45 Days
Professional Details
- 1 year of experience in non-voice processing in HOV Services, Chennai.
- Working in United Healthcare claim processing for US based client.
Working Experience
Concern Name : HOV Services Pvt Ltd. (US Health Care KPO)
Current Designation : Associate (Junior Quality Executive)
Duration : From July 2009 to till date
Claim Processing
Claims processing solution represents a tightly integrated front-end claims process that delivers 100% digital claims submission, significantly reduces administrative costs, improves auto-adjudication rates and significantly reduces turnaround time.
Over 400,000 claims a day and has extensive experience in converting all types of claims forms including HCFA and UB92 (Single / Multi / Attachment / COB), RX claims, Medicaid, Foreign claims, Superbills, Medicare RP, Dental, and Vision claims.
Once claims are received into global data capture centers, a mailroom management process, preparing documents, scanning, indexing, and data capture will be done. Our Six Sigma and TQM methodologies allow offering quality levels exceeding 99.5%. Once the double key data capture process is completed, the files are sent back to the health plan provider, and the files are readily available to be uploaded into their payment system. HOVS Claims Processing Professionals are Trained to Think and Decide, Not Just Key
My Role
1. Getting Offshore error report from the various internal sites to analyze
2. Onshore error report received from the customer and it will be analyzed through Six sigma methodology
3. Based on the Six sigma Analysis and findings corrective actions will be taken to stimulate the quality.
4. Feedback will be given to all operators individually to improve their instruction knowledge to improve the quality.
5. Conducting quality awareness session to emphasize the confidence level of operators.
6. Providing support to the management to implement quality enhancement activities through QA team.
7. Based on the various error reports corrective actions and Preventive actions will be decided for the error making operator to restrict his\her errors.
8. Circulating the quality reports on daily basis to the management.
9. Participating weekly project quality meeting and presented quality slides with respective data’s.
10. Preparing slides and graphs, Trend chart &Pareto charts.
My Responsibilities

1. Error Analysis should be done for Internal, Cal & Customer errors.
2. Quality tools must be used for analysis purpose.
3. Create awareness of Quality requirement for all the operators.
4. Operator wise quality Percentage should maintain separately.
5. Monitor the New Updates are reached all the operators as well as, whether the trainers are updated in update log.
6. Identify the poor quality people and request Refresher/Fresh training for Trainer, if required.
7. Daily Quality percentage (Internal & External) should updated in notice board
8. All reports should be maintained proper location (internal, external & customer errors). 9. Before sending rebuttal, clear analysis should be done with trainer and operators. 10. Continuous follow up should be done for rebuttal.
Extra Curricular Activities
- Department Sports secretary in Post Graduation
- Cricket team captain of Computer Application Department in Post Graduation
- Acted as a Member in NCC in Under Graduation
Personal Interests
- Playing Cricket
- Browsing
Personal Profile
- Parent’s Name : Mr. R.Madeshwaran & Ms. S.Dheivanai.
- Sex : Male
- Date of Birth : 22 July 1985
- Marital Status : Single
- Nationality : Indian
- Linguistic Abilities : Read, Speak & Write : - Tamil, English
Declaration
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Date :
Place : (M.Venkateswaran)

[Guest]

I have already complet Diploma in Electronics & Telecommunication in 2011. I do course in asp.net, vb.net. If any post required for me so please inform me mob. no. 9874923708
CURRICULUM VITAE
Electronics & Telecommunication
GOURANGA JANA
E-MAIL : gouranga.egra AT gmail.com

CAREER OBJECTIVE
To excel in the field of Electronics & Telecommunication under professional guidance and achieve organizational goals. Seeking quality environment where my knowledge can be shared and enriched. Looking for an opportunity where I can improve my knowledge in the field of Electronics & Telecommunication and quality environment where I can realize my potential dreams.
PERSONAL TRAITS
- Goal oriented and well organized.
- Hard working, Inventive, Focused.
- Optimum utilization of resource, well processed and systematic working habit, good file handling, team work.
- Strong leadership and communication skills.
- Resource management.
EDUCATION QUALIFICATION
- Academic Credentials
Secondary Examination under West Bengal Board of Secondary Education passed from Chhatri Vivekananda Vidyabhaban with 63.5% in 2004.
Higher Secondary Examination under West Bengal Council of Higher Secondary Education passed from The Chhatri Vivekananda Vidyabhaban with 53.5%in science stream in 2006.
(X+2) Level Higher Secondary (Vocational) Examination, 2009 in Engineering & Technology Discipline with Vocational paper Computer Assembly & maintenance & Computer Fundamentals & programming from Rasan Nehru Vidyapith (HS) with 84.57% under W.B.S.C.V.E.T.
Completed Diploma in Electronics & Telecommunication Engineering in 2011 from Belgharia Ramakrishna Mission Shilpapitha with 74.7% under W.B.S.C.T.E.
EXTRA QUALIFICATION
Asp.net.
SQL Server
C++
JAVA
C Programming
PROJECT WORK DONE
1. Automatic Turn ON Light-emitting diode Emergency.
2. Connecting two computer using- RJ-45 cross cable and setting up remote login using TELNET protocol
Date…………….
SIGNATURE
(GOURANGA JANA)