www.ibmesp.com Info Services Delhi/NCR, Gurgaon : IT Helpdesk Executive

[Admin]

Info Services
http://www.ibmesp.com

Keywords: IT HELPDESK

Designation: IT Helpdesk Executive..Urgently Required..Gurgaon
Experience: 1 Years
Location: Delhi/NCR, Gurgaon
Education: UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type: IT-Hardware & Networking
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 16 Dec 2008

Job Description
Call logging and allocation of the calls.Using management tool. Track & Close all pending calls.Asset,vendor , call mngt.Preprations of reports.Maintain Esclations Matrix.

Desired Candidate Profile
Should have minimum experience
1 yr of Experience,Good Verbal and Written English Communication,Proficient in MS Office,
Exp on Call Mngt application,Understanding of SLA & Severity Code,aware of Vendor & Escalations Matrix.

Company Profile
Info Services is an Exclusive Service provider to IBM Global Services, established with the sole purpose of rendering quality Customer Service equipped with hard-core technocrats from IT industry.

Executive Name: Aarti

Address:
Not Mentioned

Email Address: career@ibmesp.com

Telephone: Not Mentioned

[sheikh ajaz]

hi this is sheikh ajaz completed masters in information technology

[Guest]

Curriculum Vitae

ANAND KUMAR
E-Mail ID :-anand90159 AT gmail.com
Objectives

To be a part of dynamic and running organization assist my college us and seniors with my extreme caliber and skills to achieve them and the desired the goal of the organization and to achieve a successful and respectable position, develop my carrier with an organization the provides excellent work culture and paves the way for early assumption of responsibilities and also to contribute my best to my organization and to my carrier.
Educational Qualification
- B.C.A(result awaited) from IGNOU, Delhi
- 10+2(Science) from B.I.E.C, Patna
- 10th from B.S.E.B, Patna

Summary Skills
- Windows 98, 2000, XP & MS-OFFICE, Internet, Fundamental of Computers, ‘C’ Language etc.
Other Skills
- Strong logic for fast adaptive learning.
- Willing to learn and apply my knowledge to practical situations.
- Analytical and problem-solving techniques and ability to works in group or independently.
Strong Point

Dedication towards work like to accept challenging work and like to go any where work like to do the best for achieving the company objectives.

[Guest-IJT]

Hi
I am Yeshod from Bangalore looking for a job at TCS Chennai
Please find the details below

Yeshod Kumar.K


Ph. No.: +91-9945206347 No.11, Mathashree Krupa
Email: breat24heart AT yahoo.co.in Singh complex, chikkabettahalli Vidyaranyapura Post
Bangalore 97

Objective:

Looking forward to a challenging career, utilizing the best of my knowledge and skill in a rewarding organization and enable them to achieve the organizational goals.


Professional Summary:

- Having 2+ years of professional experience in Customer service
- Enabled India BPO to reduce cost elements in seat charge for FY’07-09 with impeccable precision
- Focus on Reducing AHT and IHT to reduce costs yielded benefits, complementing the overall competitiveness and process efficiencies for FY’07-09.
- Was also a part of the Transition Team to Noida Accenture to set up the process for 5 months ( JUNE 2009 to OCTOBER 2009 )


Professional Experience:

- Currently working as Customer service Representative at Accenture Services Pvt Ltd, Bangalore since July 2007- till date.

Strengths:

- Good team player with good communication skills.
- Proactive, Goal-oriented and Hardworking Individual.
- Self motivated, willing to learn and adapt to tasks and situations
- Can work as a part of a team or independently with sincerity

Project:
1. Project Leo : Sit up
Team size : 16
Description : The project is based on Customer Service management looking into customer related queries, analyze and solve the issue.

Academic Credentials:
- Bachelor of Science from Bangalore University With 73% as aggregate
- PUC from Pre-University Board, Karnataka, Passed with an aggregate of 42%
- SSLC From Karnataka Education Board , passed with an aggregate of 51%


Personal Details:

- Fathers Name : Sri Kannaya Naidu.M
- Date of Birth : 13/11/1982
- Gender : Male.
- Marital Status : single.
- Languages Known : English,Kannada,Hindi,Tamil,Telugu.

Declaration:

I hereby declare that the information provided above is correct to the best of my knowledge.

Yeshod Kumar.k

[Guest]

Dear sir.
i am samir kumar ray.i am doing B.tech (information technology) from Rajasthan technical university.now that's time i am in delhi searching job.iu am fresher .please sir i want to join in help disk field in your company.
samir kumar ray