Fiducia BPO Kolkata : telecaller, telemarketing

[Admin]

Fiducia BPO

Keywords: Bpo, Kolkata, Telecaller, caller, Telemarketing, marketing.

Designation: Fiducia BPO, A Call Center Calling Telemarketing Shareholders
Experience: 0 - 2 Years
Location: Kolkata
Compensation:
Rupees 70,000 - 1,50,000
Salary : 6000 to 12000 INR per month plus Incentives.
Education: UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 16 Dec 2008

Job Description
We are an International call center in DumDum NagerBazar, Kolkata area. We are looking for Telecallers & Senior Supervisor.Location : Preferred from NORTH Kolkata like
Airport Baguhati Bangur Barasat Birati Cossipore
DumDum Dakshineswar etc.

Desired Candidate Profile
Minimum Calling Experience : 6 months.
Should be very good in Spoken English
Full Shift timing : 9 pm to 6 am.
Salary : 6000 to 12000 INR per month plus Incentives.
Debt and Mortgage Experience preferred.
FRESHERS ,also welcome for Extensive Training

Company Profile
An International call center with a difference.

DumDum Cantonment DumDum Park Jora Mandir
Kalindi Kankurgachi Kaykhali Lake Town Maniktala
Motijheel Madyamgram Nager Bazar Salt Lake
Shobha Bazar ShyamBazar Shyamnagar Tala
Ultadanga VIP Road etc

Executive Name: Raj Maheswari

Address:
Fiducia BPO
148 , Jessore Road,
Block-'A', Aditya Building,
3rd Floor, Above Royal Guest House,
Kolkata,West Bengal,INDIA 700074

Email Address: fiducia.hr@gmail.com

Telephone: 91-33-9831541820

[Guest]

Respected sir,
Iam Sudarshan Mondal,Persuing B.C.A 3rd year,i want a job in bpo callcenter in your company.so how can i submit my resume? send me details in sm90@in.com.
Thank you.

[Guest]

Hi this is Allen I am new to this forum I saw your message it was good and interesting and we also deal with IT Services and BPO. In IT Services we deal with Mortgage Loan Processors, Underwriting Assistants, Graphic Designers, AutoCAD Assistants, Web Developers, and SEO Experts Etc. And in BPO we deal with domestic Market or International market.

[Guest-IJT]

AMIT KUMAR GUPTA
E-mail: amitgupta_gm@yahoo.co.in; amitgupta_06@rediffmail.com
Present Address:
C/O Mr. Beer Singh Baisla,
115,Main Market, Sultanpur Village,
New Delhi-30

Permanent Address:
19,civil Lines,
Tonk-304001
Rajasthan.

Date of birth: July06, 1984
Mobile number: 0-9911417638
Marital Status: Single
Nationality: Indian

CAREER OBJECTIVE

To be a part of a professionally managed organization where I can learn and contribute to the growth of my organization. My goal is to join a highly motivated team that allows me to work with other inspiring persons, experiments, interact and above all push myself to new extremes.

EDUCATIONAL QUALIFICATIONS:
2005-2007:Post Graduate Diploma in Global Business Management from EMPI Business School, New Delhi, India.

Subjects Studied:Indian and Global Business Environment, International Trade Operations and Practices, Logistics & Supply Chain Management, Financial-Management, International-Finance,Export-Import Procedures and Documentation, Services-Marketing, Business Research Method, Domestic and International Marketing, Strategic Management, etc.

Summer Training:Company Name- Global Agrisystem Pvt. Ltd., Hauz Khas, New Delhi.
Project Title: - Export Potential of Millets and Paddy from Tamilnadu to
South-East Asia
Middle-East Asia
European Union

Research Project Undertaken
Export Potential of Maize from India to European Union.

2001-2004 Bachelor of Science, with Physics, Chemistry and Mathematics
MDS University, Ajmer, Rajasthan.

2000-2001 Higher Secondary (Physics, Chemistry and Mathematics
Board of Secondary Education, Ajmer, Rajasthan.

1998-1999 Secondary
Board of Secondary Education, Ajmer, Rajasthan.

WORK EXPERIENCE :
April 08-Till Date: Working With Bank Of America Continuum Solutions Pvt. Ltd (BACS) in International Trade Finance in Global Trade Operations as Team Member Doc Checker.

Responsibilities
1:To Examine the Documents such as CI, PL, DRAFT, Shipment
Documents (Bill of Lading, FCR, Seaway bill etc),AIR WAY BILL,
INSURANCE CERT etc on the basis of UCP-600 and ISBP and as per the
terms and conditions of the Letter of Credit.
2:To Set-up Payment via Wire Transfer/Telex Transfer at Trade-Line to
Third Party/Exporters.
3:To Prepare the MIS report of all LCs and open Accounts on Daily Basis.
4:Make our onshore team-mates aware of current status of the work flow and Co-ordinate with them.
5:To provide support to the team by acting as the first line of escalation of
agent related queries, process/regulation updates and to accomplish the goal of providing exceptional customer experience.
6:To identify areas of concern and under performance and take corrective
measures.
7:To provide hands-on assistance, share information proactively and
troubleshoot for team in case of problems, both, through direct
intervention and mentoring.
Other Activities
1:Participating in Case Studies based on UCP-600, ISBP, URR-525, ISP-98 and International Trade Finance.
2:Article Writing.
3:Participating in quizzes.

Achievements
Project: Lean six sigma project on “Muda reduction” for eliminating the waste from the process (Time Saving) through hyperlinks.

ADDITIONAL SKILLS
Computing Platforms: Windows (PC), Macintosh and LINUX.
Office: Word, Excel, PowerPoint, Access and Front Page.
Programming: C, C++ and FoxPro.
Other Technical Skills: Proficient knowledge of internet &E-Commerce.

Languages
English: Advanced written and spoken.
Hindi:Native Language Advanced written and spoken.
French: Elementary Knowledge

PARTICIPATIONS
Conferences and Seminars Participated in a conference at EXIM Bank, Mumbai, on Development of New Policy Initiatives for Export-Import Oriented Industries.
Participated in a conference cum debate at Mumbai Branch of World Trade Centre on World Trade Relationship.
Participated in a conference of Jawaharlal Nehru Port Trust (JNPT), Mumbai, on Development of simplified procedural norms for Export-Import Industries.
Attended an International seminar at Mumbai on International Logistic and Supply Chain Management.
Attended discussion on Indo-French Foreign Trade Relations headed by Minister of State for Foreign Trade of France Mrs. Christine Lagarde at IIFT.
Participated in Indo-France Cultural Exchange Program jointly organized by Embassy of France in India and EMPI B-School.
Presented on Export-Import Procedure to aspirants Exporters during two days training program at Udyog Bhawan, Jaipur, Rajasthan.

INTERESTS & ACTIVITIES
Sport Regular member of EFP (Executive Fitness Program) conducted by
EMPI B-School.

Reading: Business Magazines, The Times of India, Hindustan Times.

Other Interest : Computer Gaming, Web Surfing.

Awards :
Got 2nd position in dance during Durgotsav 2005-2006 at EMPI B-School.
Got best players award in the inter-school Kabadi Championship 2000- 2001.

REFERRED:
Prof. Mr. V. Ramachandriah
Director, Centre For Global Business Management & Research, EMPI Business School, New Delhi.
Former Dean and Chair Professor of Indian Institute of Foreign Trade (IIFT), New Delhi.

[Guest]

GAYATRI KUMAR
OBJECTIVE.
WANT TO MAKE SOME IMPACT AND POSITION AS A GOOD EXECUTIVE.
WORK EXPERIENCE
ORGANISATION DURATION POSITION AND NATURE OF WORK
SIMONI COMPUTER 7 MONTHS PROGRAMME COORDINATOR AND
ARENA TRAINER
ITC SONAR BANGLA 22 MONTHS PUBLIC RELATION OFFICER AND
SHERATON TOWERS CUSTOMER CARE EXECUTIVE.
AIR DECCAN(NSCBI) 13 MONTHS CUSTOMER CARE EXECUTIVE
SPICEJET LIMITED OCT 06-JAN 08 CUSTOMERSERVICE EXECUTIVE.
JOB PROFILE
Well versed in Customer handling. Responsible in convincing customers and
Maintaining good relations with them.
Good knowledge in reservation, check-in and issuing Boarding cards, Back
Office jobs, Departures and Arrivals and Passenger handling.
EDUCATIONAL QUALIFICATION
EXAMINATION YEAR OF PASSING PERCENTAGE UNIVERSITY
CBSE(10) 1998 72% CBSE
HIGHER SECONDARY 2000 49% WBSEB
(10+2)
B.Sc(BIO SCIENCE) 2003 57% CALCUTTA
UNIVERSITY.
PROFESSIONAL QUALIFICATION
HAVE PASSED PERSONAL COMPUTER SOFTWARE INFORMATION TECHNOLOGY
(THEORY) AND FOXPRO PROGRAMMING FROM DOEACC.
EXTRA CURRICULAR ACTIVITIES
- Have Participated in Inter School Elocution Contest
- Have participated and worked in Debate Competitions.